4.9(34 ratings)· New York average: 4.1
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1 / 5An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families describe this home care agency as reliable and responsive, with multiple reviewers praising long-term relationships (two to three years) and quick replacement of caregivers when needed. Reviewers also highlight fast, compassionate support during emergencies and strong communication with the office staff.
AI-generated from reviews and community data.
Touching Hearts at Home NYC -- Manhattan; Brooklyn; Westchester; Queens; Rockland is a home care agency serving New York, New York offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 4.9 out of 5 across 34 reviews.
Touching Hearts at Home NYC is an at-home care agency serving clients across Manhattan, Brooklyn, Westchester, Queens, and Rockland.
Reviewers consistently praised the agency's responsiveness and caregiver quality. Families noted that staff members were skilled, kind, and reliable, with the agency able to arrange replacements quickly when regular caregivers were unavailable. One reviewer described needing elder care in an emergency and finding the agency "sympathetic and helpful and FAST" in their response. Several families reported using the service for multiple years with sustained satisfaction.
The agency has a 4.9 out of 5 rating across 34 reviews. Clients highlighted the professionalism of office staff and their accessibility for concerns at any time of day.
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Help Me Choose4.9overall · 34 ratings combined
4.9★ on Google (34)
mhdaved Masse
Mar 2026
We stumbled upon Touching Hearts after having had extremely negative experiences hiring nurse’s aides elsewhere. The individuals they sent to assist with our mother were skilled, kind and responsible. Where we had specific concerns we were always able to contact the agency at any time of day to confer with Starr or Sarah. I have no reservations in recommending Touching Hearts highly. Without any doubt should the need arise we would contact them again.
shawn shiff
Mar 2026
We have been using Touching Hearts for more than 2 years. They have been great about scheduling excellent caregivers. If our regular person will be out, they call with a replacement. And when we need extra coverage, they have also been very good about scheduling that.
Wendy Brandes
Oct 2025
Touching Hearts at Home NYC came through beautifully for me in an emergency situation. I needed elder care as fast as possible - a few incidents had made that suddenly clear to me - and Starr Weisenberg was sympathetic and helpful and FAST in finding Shirley Booth for us. I absolutely recommend Shirley. She was so conscientious and good-humored. She not only got her charge to his doctor and social appointments on time, but she brightened his day. His mood lifted after their long walks (both with and without his small dog). Apparently, they had such a good time over a pizza lunch that the restaurant owner was inspired to give them the pizza for free! We will miss her and are forever thankful to have had her help at such a crucial moment.
Barry Newmark
Apr 2025
We have been served by Touching Hearts for nearly three years and are delighted with the care we have received. The providers have been kind, caring, and reliable. The office has provided replacements when needed with no disruption of service, which is very important and helpful. We recommend Touching Hearts with much appreciation and admiration.
Jason Miller
Mar 2025
Touching Hearts was an incredible support for my 95-year-old mom, who has never been easy to please. The team was professional, compassionate, and truly dedicated, but our favorite aide was Verika. She was a lovely woman—so kind, patient, and genuinely caring. Despite my mom’s initial resistance to having help, Verika won her over with her warmth and gentle approach. Knowing my mom was in such good hands gave me tremendous peace of mind. I highly recommend Touching Hearts to anyone looking for reliable and compassionate care for their loved one!
Touching Hearts at Home NYC -- Manhattan; Brooklyn; Westchester; Queens; Rockland offers At-Home Care.
Touching Hearts at Home NYC -- Manhattan; Brooklyn; Westchester; Queens; Rockland has not published its pricing. For context, communities in New York that publish rates start around $15,330 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Touching Hearts at Home NYC -- Manhattan; Brooklyn; Westchester; Queens; Rockland is located at 733 3rd Ave Fl 16 in New York, New York.
Touching Hearts at Home NYC -- Manhattan; Brooklyn; Westchester; Queens; Rockland carries a 4.9 out of 5 rating from 34 Google reviews. Families describe this home care agency as reliable and responsive, with multiple reviewers praising long-term relationships (two to three years) and quick replacement of caregivers when needed. Reviewers also highlight fast, compassionate support during emergencies and strong communication with the office staff. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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