Marthà Rhynard
Apr 2026
This was my Mom's 3rd rehab visit in 12 yrs. The past 2 stays were good. Her last stay was abhorrent. My Mom (97) came to the facility after fracturing her hip. It was apparent immediately that things there had declined since her previous stay. The poor cleanliness and lack of staffing was apparent. The staff was friendly but, some were difficult to understand. She was not being given her medications and, at one point, a staff member refused to give a med to her as prescribed by her Dr. When she requested ice for pain, it was either late in coming, or not at all. Her grandson started roaming the hall looking for an ice machine to get her ice after Mom and he requested it numerous times. She often was left to languish in bed in the same position. We moved Mom to an excellent hospice facility where she was treated for numerous bed sores (obtained at the Willows)that caused her terrible pain. Mom passed away shortly thereafter. I believe she would have had much less discomfort in her final days if the care at the Willows would have been better. I would definitely not recommend taking a loved one there.









