Amanda Williams
Jun 2026
Great until you need them to be great.... My grandmother has lived here for about 2 years. About a week and a half ago she started running a fever. The staff confirmed SEVERAL illnesses sweeping through the community at present. We understand that can happen in a place with so many humans living and operating amongst each other. However, that should mean that the staff team is very aware of the additional care requirements for the sick. The night we were called about Gamma's illness, they told us she was running a fever of over 100 degrees. My mother suggested the hospital. The staff talked her out of it. My mother (the medical power of attorney) suggested the staff gives her Tylenol and ibuprofen alternatively every few hours until the fever was gone. The staff administered the first dose and advised they would pass on the information to the day shift. That was the ONLY dose given. About 16 hours later, my mother called back for an update, assuming no news until then was good news. False. My Gamma had been laying in bed with a 104 degree fever since the initial dose of Tylenol wore off. At this point, my mother DEMANDED the hospital. Again, the staff tried to talk her out of it. At this point, we would not be dissuaded. Now my Gamma is laying on death's door in the hospital. All of her own gans are failing and the doctors have confirmed that the toll of a fever for that long was too hard on her old body. They have also found that she is septic and has several other illnesses that can be confirmed to have come from poor care at The Springs. The Springs claim they are an "assisted living facility" and not at fault if our family member didn't get the care she needed- she should have asked for it. You're literally a dementia unit- there is no such thing as "assisted living" when they don't even know who they are anymore. How are they supposed to ask for help when they aren't lucid on a good day, much less when running a 104 degree fever? I doubt even *I* would be able to ask for what I needed under those circumstances and I'm young and able bodied. Save your money and send your loved one to an actual nursing home. At least when there's an emergency, the staff will give them care and not neglect them. This place is overpriced at best and deadly at worst.
