Louis Assmann
Jul 2026
Every employee is professional and friendly.
4.6(341 ratings)· Philadelphia average: 4.2
1 / 5CMS Care Compare
Reviewers overwhelmingly describe The Pines as a clean, welcoming skilled nursing and rehab facility with attentive, kind staff who treat residents with dignity. Most reviews center on positive experiences with rehab and short-term recovery stays, though a small number of reviewers raised serious concerns about medical care and staff treatment.
AI-generated from reviews and community data.
The Pines at Philadelphia Rehabilitation and Healthcare Center is a senior living community in Philadelphia, Pennsylvania offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 341 reviews.
The Pines at Philadelphia Rehabilitation and Healthcare Center is a skilled nursing and long-term care facility in Philadelphia, Pennsylvania. It serves patients requiring post-acute rehabilitation and extended care, including those recovering from falls, surgery, and acute medical events.
Families consistently praise the nursing staff, CNAs, and therapists for attentiveness and personalized care. One family wrote, "the staff all knew my loved one's name, were very attentive, and personable." Multiple reviews highlight the facility's cleanliness, pleasant atmosphere, and quality food. Visitors note that staff members go out of their way to accommodate requests and make patients feel welcomed during recovery. Rehabilitation therapy receives strong marks, with families crediting therapists for creating a caring environment and supporting meaningful progress.
However, some reviews raise concerns. A small number of families reported serious issues: medication administration errors leading to hospital readmission, perceived cognitive decline in patients during their stay, and administrative communication problems. These accounts stand apart from the overwhelmingly positive feedback but suggest inconsistency in clinical oversight and care coordination.
The Pines holds a 4.6 out of 5 Google rating across 341 reviews, with the vast majority of ratings at five stars. The strongest and most consistent praise centers on the compassion and responsiveness of direct care staff, while concerns cluster around medical management and administrative matters.
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Help Me Choose4.6overall · 341 ratings combined
4.6★ on Google (341)
Louis Assmann
Jul 2026
Every employee is professional and friendly.
Genene H.C. Davis-Jones
Jul 2026
The staff were pleasant on greeting and approach inside was calm quiet and clean soothing and felt welcoming for an individual and their family to feel safe and confident of care for rehabilitation
Maria
Jul 2026
Everyone has been wonderful, kind and pleasant taking care of my husband.
THOMAS GEIGER
Jun 2026
They are all about rehab and think of everything from laundry to toenails during your stay. Wonderful place provinding the perfect support for healing and getting back to health.
Jim Geiger
Jun 2026
I liked what I seen, but havnt experienced enough to vote higher... workers were friendly, and attentive
5 inspection visits in the last three years, 30 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction
Develop Emergency Preparedness policies and procedures.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 17, 2025
Address patient/client population and determine types of services needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 17, 2025
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 17, 2025
Conduct testing and exercise requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 17, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 17, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2025
Develop and maintain an Emergency Preparedness Program (EP).
Severity C of L: potential for minimal harm, widespreadCorrected Oct 17, 2025
Meet requirements for the installation and maintenance of electrical systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 11, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 11, 2024
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 11, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2024
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2024
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 5, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023
Post nurse staffing information every day.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Pines at Philadelphia Rehabilitation and Healthcare Center offers Skilled Nursing / Long Term Care.
The Pines at Philadelphia Rehabilitation and Healthcare Center is located at 8410 Roosevelt Blvd in Philadelphia, Pennsylvania.
Reviewers overwhelmingly describe The Pines as a clean, welcoming skilled nursing and rehab facility with attentive, kind staff who treat residents with dignity. Most reviews center on positive experiences with rehab and short-term recovery stays, though a small number of reviewers raised serious concerns about medical care and staff treatment.
The Pines at Philadelphia Rehabilitation and Healthcare Center had 5 government inspection visits in the last three years, with 30 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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