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The Pillars at Crystal Bay

3950 N Main St

3.9(22 ratings)· Racine average: 4.3

Part of Platinum Communities · 19 communities · 4.2★ average · (3 others nearby)

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Quick Facts

The Pillars at Crystal Bay is a senior living community in Racine, Wisconsin offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.9 out of 5 across 22 reviews.

About The Pillars at Crystal Bay

The Pillars at Crystal Bay is an assisted living community in Racine, Wisconsin. The community offers 24-hour staff, private rooms, medication management, housekeeping and laundry services, dietary accommodations, an emergency call system, and gathering spaces for social activities. Rooms are wheelchair accessible.

Reviewers consistently praised the staff's genuine care and family-like approach to residents. Several families noted that consistent primary caregivers made a meaningful difference, particularly for residents with dementia. Reviewers described staff as compassionate and dedicated to resident wellbeing. One reviewer who works with multiple senior communities wrote, "I am very impressed with the genuine care and compassion found in The Pillars staff." However, reviews are mixed overall, with some concerns raised about the facility's reputation and citations.

Types of Care at The Pillars at Crystal Bay

Assisted Living

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management

Activities

  • Social Activities

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Reviews of The Pillars at Crystal Bay

3.9overall · 22 ratings combined

3.9★ on Google (22)

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Preston Brown

Jul 2026

via Google ↗ · Report

I work with people from many different senior living communities and I am very impressed with the genuine care and compassion found in The Pillars staff. They care about their residents - more like family. The staff collaboration is great, we work very closely with Rachel, Monti, and Tillie are constantly advocating for their residents and regularly communicate with our team. I highly recommend The Pillars and their dedication to providing quality care for their residents!!

Diane Thomas

Feb 2026

via Google ↗ · Report

The administrator has been helpful with ensuring the proper and prompt care has been given to to my family. Would recommend placement at this facility.

Paula Barrett

Nov 2024

via Google ↗ · Report

My aunt was a resident at the Pillars for 4 years. During that time she came to think of it as her home. She had several primary care givers that were with her during her entire stay, and she loved them. She thought of them as family, and they treated her like family. She had dementia and as it progressed it was easier for her to see the same care givers every day. She liked the food, and especially the desserts. Her apartment was always clean and tidy. They did her laundry, and she always looked clean and well put together. She took pride in her appearance, and the staff always helped her look good. She loved all the activities, and I appreciated that the activity director did what ever she could to include my aunt even when her dementia got severe. My aunt was a woman of faith, and was very excited for the weekly church services. The only thing my aunt liked more than activities and church was her weekly beauty shop appointment. The beautician made her time at the shop special for her. Finally as her caregiver I appreciated that they had a dentist, eye doctor and podiatrist visit on site. It made it much more convenient for me. The Pillars may not be the newest facility in town, but the staff provide good loving care and that's what really matters.

Sarah Gregory

Feb 2023

via Google ↗ · Report

Horrendous place. Do your research, look up the citations and violations on this place. Also notice 20 five-star reviews all given at the same exact time 9 months ago… this place is desperate. They’re not fooling anyone. One of the worst reputations in town.

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Frequently Asked Questions

What types of care does The Pillars at Crystal Bay offer?

The Pillars at Crystal Bay offers Assisted Living.

Where is The Pillars at Crystal Bay located?

The Pillars at Crystal Bay is located at 3950 N Main St in Racine, Wisconsin.

What do families say about The Pillars at Crystal Bay?

The Pillars at Crystal Bay carries a 3.9 out of 5 rating from 22 Google reviews. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit The Pillars at Crystal Bay?

Submit the Request Information form on this page, or contact The Pillars at Crystal Bay directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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