The Pillars at Crystal Bay

Preston Brown

Jul 2026

via Google ↗

I work with people from many different senior living communities and I am very impressed with the genuine care and compassion found in The Pillars staff. They care about their residents - more like family. The staff collaboration is great, we work very closely with Rachel, Monti, and Tillie are constantly advocating for their residents and regularly communicate with our team. I highly recommend The Pillars and their dedication to providing quality care for their residents!!

Diane Thomas

Feb 2026

via Google ↗

The administrator has been helpful with ensuring the proper and prompt care has been given to to my family. Would recommend placement at this facility.

David Marema

Aug 2025

via Google ↗

The staff on second shift are lazy

Paula Barrett

Nov 2024

via Google ↗

My aunt was a resident at the Pillars for 4 years. During that time she came to think of it as her home. She had several primary care givers that were with her during her entire stay, and she loved them. She thought of them as family, and they treated her like family. She had dementia and as it progressed it was easier for her to see the same care givers every day. She liked the food, and especially the desserts. Her apartment was always clean and tidy. They did her laundry, and she always looked clean and well put together. She took pride in her appearance, and the staff always helped her look good. She loved all the activities, and I appreciated that the activity director did what ever she could to include my aunt even when her dementia got severe. My aunt was a woman of faith, and was very excited for the weekly church services. The only thing my aunt liked more than activities and church was her weekly beauty shop appointment. The beautician made her time at the shop special for her. Finally as her caregiver I appreciated that they had a dentist, eye doctor and podiatrist visit on site. It made it much more convenient for me. The Pillars may not be the newest facility in town, but the staff provide good loving care and that's what really matters.

Sarah Gregory

Feb 2023

via Google ↗

Horrendous place. Do your research, look up the citations and violations on this place. Also notice 20 five-star reviews all given at the same exact time 9 months ago… this place is desperate. They’re not fooling anyone. One of the worst reputations in town.