MyLivingChoice

The Pavilion at Creekwood

2100 Cannon Dr

3(69 ratings)· Mansfield average: 4.2

The Pavilion at Creekwood, photo 11 / 5

Quick Facts

Total units
126
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
126
Stay length
Short-term rehab stays available alongside long-term care

What Families Think

Reviews for The Pavilion at Creekwood are overwhelmingly negative, with multiple families describing serious lapses in medication administration, hygiene, and staff communication during rehab and long-term stays. While the building itself is frequently described as clean and attractive, several reviewers say the quality of hands-on care did not match the appearance, including one report tied to a resident's death after a medication delay.

The Good

  • Building and grounds described as clean and attractive
  • One reviewer praised an attentive day-shift nurse
  • Short-term rehabilitation stays are available

The Bad

  • Multiple reports of missed or delayed medications, including steroids and oxygen
  • Several reviewers describe poor communication between nursing staff
  • Reports of unclean patients, rooms, and bathrooms
  • One reviewer says staff neglect residents whose families visit less often

AI-generated from reviews and community data.

The Pavilion at Creekwood is a senior living community in Mansfield, Texas offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Wheelchair Accessible. Families rate it 3.0 out of 5 across 69 reviews.

About The Pavilion at Creekwood

The Pavilion at Creekwood is a skilled nursing / long term care community in Mansfield, Texas. The community is licensed for up to 126 residents.

Families rate The Pavilion at Creekwood 3 out of 5 based on 69 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at The Pavilion at Creekwood

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of The Pavilion at Creekwood

3overall · 69 ratings combined

3★ on Google (69)

Karissa Rhoades

Jun 2026

via Google

This review is long over due. My mother broke her femur on Dec 22. After surgery and a hospital stay she was sent to The Pavilion at Creekwood. We didn’t know what to expect as this was a first experience for our family. The staff couldn’t have been more caring. Keeland and Lynette, 2 of the PTs, were especially noted for their positive and supportive attitudes. When Mom lacked confidence, they gave her theirs. Cynthia, her weekday room aid, paid extra attention to Mom’s needs and went overboard for her comfortability. Saudi, Mom’s evening nurse, was simply PHENOMENAL. She made a point of greeting her patients when she arrived and said goodbye when she left. She worked beyond regular hours making sure her patients were settled and comfortable before saying good night. Her room was cleaned twice daily in addition to being tidied if she needed it. I never worried about Mom when she was there because I knew she was in caring hands. Mom became friends with the staff and was sad to leave.

Kalinda Main

Jun 2026

via Google

I would give this place 10 stars if I could but I guess 5 will do. From the time my mother stepped into this place they have addressed all of my concerns quickly and made sure my mother was very comfortable in her stay. From Kelli to Brenda to Mike to Tim to Will thank you all for making my mother feel like she matters and not just another check collected 🩷

Neil Roddy

Jun 2026

via Google

Been here three times and it’s the best for price range. Food not bad either. Food is better here than the two other places I have been.

Kevin Nave

Jun 2026

via Google

I would leave 0 stars if I could.<br>My mother and I entrusted this facility with my father’s rehabilitation after he fell, broke his arm, and injured his knee. He was transferred here on November 1 from Mansfield Methodist Medical Center, which had recommended the facility. From the beginning, we clearly communicated our biggest concern: my father was a high fall risk and needed close monitoring, ideally near the nurses’ station. Instead, he was placed in the last room at the end of the hallway, farthest from the nurses’ desk.<br><br>The condition of his room was concerning. The floors felt sticky, surfaces appeared dusty, and there was a musty smell coming from the air unit. Unfortunately, this was only the beginning of our concerns.<br><br>During his stay, we observed repeated issues with basic care and communication. My father was fully dependent due to mobility issues and dementia, yet we had concerns that he was not being changed regularly. His tray table was consistently placed on the side of his broken arm, forcing him to reach awkwardly for food and drinks. We repeatedly asked that his drinks be provided with lids, but this request was not followed, and we found spills during many of our visits. When we asked CNAs and nurses for updates about his care, we were often told, “I don’t know.” We also escalated our concerns to social workers and the director of physical therapy, who assured us the issues would be addressed, but we did not see meaningful improvement.<br><br>On November 11, Veterans Day, we received a call that my father had been rushed to the hospital due to dangerously high blood pressure and blood sugar. After spending the day in the ER, we learned he was severely dehydrated, required three bags of IV fluids, and had developed severe sepsis from a UTI. His health declined rapidly after that. He spent 14 days in the ICU, was transferred to hospice care, and passed away on November 28.<br><br>When we returned to collect his belongings on November 13, we found that the Director of Nursing/Business Office Manager had left a document and business card in his empty room regarding payments. No one had called to ask how he was doing after he had been rushed to the hospital.<br><br>Based on our family’s experience, I would strongly urge families to look elsewhere when seeking care for a loved one. We trusted this facility during a vulnerable time, and the lack of attention, communication, cleanliness, and basic care left us deeply disappointed and heartbroken.

Eboni Mobley

May 2026

via Google

My mother was here a few years ago. They’re very neglectful to people whose families aren’t there often. One of the staff cut my diabetic mom’s nails so short it caused her to get an infection which resulted in a finger amputation. They also called APS on my sister when she said she needed help when our mother returned home. She wanted case management and a PCA to help my mom instead they said she didn’t want our mom to return home, which was a complete lie.

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Government Inspection History

10 inspection visits in the last three years, 35 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 14, 2026Fire Safety StandardHealth Standard13 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 24, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 15, 2026

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 22, 2026

  • Include a process for Emergency Preparedness collaboration.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 7, 2026

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 4, 2026

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 4, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2026

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 8, 2026

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2026

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2026

Aug 6, 2025Health Complaint2 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 7, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 7, 2025

Feb 26, 2025Fire Safety StandardHealth Standard7 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 27, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 27, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 27, 2025

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2025

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2025

Jan 5, 2025Health Complaint3 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 6, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 6, 2025

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 6, 2025

Aug 27, 2024Health Complaint1 citation
  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 28, 2024

May 20, 2024Health Complaint2 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 21, 2024

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 21, 2024

Jan 25, 2024Fire Safety StandardHealth Standard4 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 27, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2024

Dec 12, 2023Health Complaint1 citation
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 13, 2023

Nov 21, 2023Health ComplaintInfection Control2 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 18, 2023

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 22, 2023

Sep 25, 2023Infection ControlNo citations

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Pavilion at Creekwood offer?

The Pavilion at Creekwood offers Skilled Nursing / Long Term Care.

Where is The Pavilion at Creekwood located?

The Pavilion at Creekwood is located at 2100 Cannon Dr in Mansfield, Texas.

What do families say about The Pavilion at Creekwood?

Reviews for The Pavilion at Creekwood are overwhelmingly negative, with multiple families describing serious lapses in medication administration, hygiene, and staff communication during rehab and long-term stays. While the building itself is frequently described as clean and attractive, several reviewers say the quality of hands-on care did not match the appearance, including one report tied to a resident's death after a medication delay.

How did The Pavilion at Creekwood do on recent health and safety inspections?

The Pavilion at Creekwood had 10 government inspection visits in the last three years, with 35 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Pavilion at Creekwood?

Submit the Request Information form on this page to connect with The Pavilion at Creekwood and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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