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The Park in Plano

3208 Thunderbird Ln

3.5(68 ratings)· Plano average: 4.4

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The Park in Plano, photo 11 / 5

Quick Facts

Total units
120
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
120
Veteran support
Staff help veterans access VA benefits
Facility age
Described by a reviewer as an older building
Licensed capacity
Licensed for up to 120 residents

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families describe The Park in Plano as a warm, well-run skilled nursing community with attentive staff and strong activities programming. Long-term residents' families report years of positive experiences, though at least one visitor described a distressing incident with restricted access. Overall sentiment is largely positive, especially around staff compassion and communication.

What reviewers praise

  • Staff described as compassionate and attentive
  • Robust activities program, including bingo and volunteer events
  • Families report residents feeling cared for and safe
  • Praised for cleanliness and food quality
  • Helps veterans access VA benefits
  • Strong, communicative care team per reviewers

What reviewers flag

  • One report of being denied a visit without clear explanation
  • Older building noted by at least one reviewer

AI-generated from reviews and community data.

The Park in Plano is a senior living community in Plano, Texas offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.5 out of 5 across 68 reviews.

About The Park in Plano

The Park in Plano is a skilled nursing and long-term care community in Plano, Texas, licensed for up to 120 residents. It is a for-profit facility certified for Medicare and Medicaid and operates with 24-hour staffing, on-site registered nurses, medication management, emergency call systems, and wheelchair accessibility.

Reviews of the facility are sharply divided. Several reviewers reported serious concerns about infection control, hygiene, medication documentation, and basic care such as bathing and personal cleanliness. One reviewer, who worked as a nurse aide, described the facility as dirty with pest issues and negligent staff. A family member wrote, "taking them here is NOT safe." Other reviewers reported positive experiences, with families noting resident improvement in mobility and speech after stroke or hip fracture, attentive and compassionate staff, and a clean, well-maintained environment. A few reviewers commended activity programs and food quality. The facility holds a 2 out of 5 stars from the Centers for Medicare and Medicaid Services.

Types of Care at The Park in Plano

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Help Me Choose

Reviews of The Park in Plano

3.5overall · 68 ratings combined

3.5★ on Google (68)

Tonja

Feb 2026

via Google ↗ · Report

Came to visit got detained for no apparent reason. I was told that there was a restriction on giving medical info on this person which I didn't ask for just wanted to visit. I asked this Nurse if she was denying me to visit she stated she couldn't make that call, so why did she harass me in this way? I immediately got upset to the point of leaving without visiting. I guess I won't see my friend of 50yrs again. Just terrible on this valentine's day weekend. Just wanted to spread a lot of love and receive for as long as we have.

Eric Stageman

Jan 2026

via Google ↗ · Report

The PT and OT therapist are good. The food is horrible and the day-to-day care is suspect.

Cathryn Jones

Aug 2025

via Google ↗ · Report

Our family loves The Park in Plano. Our parents both lived there for 5-4 years each ten years or so apart. They loved it there because of kind, helpful people and great activities. The Park is a very clean place with great food! Another family member needed care very recently and I immediately thought of The Park. She has been there about a month and is pleasantly surprised at how she feels! She is cared for and enjoying her new friends, playing bingo and her quiet room to relax and read. The staff are good to her, which is critical for us. I can recommend The Park without hesitation or reservation.

Kimberly Winter

Aug 2025

via Google ↗ · Report

I love the team at The Park In Plano. Katherine has been instrumental in helping veterans utilize their VA benefits. Alex has all the resources and emotional sensitivity to be the strongest patient advocate. Doneisha , Tonya V, (to name a few) and all the nurses at the park have so much compassion for their patients. Jason leads with integrity and is always walking the building helping patients and residents. This building may be an older building but it has one of the strongest care teams in North Dallas. Thankful to partner with The Park in Plano

katherine jacobs

Mar 2025

via Google ↗ · Report

The Park in Plano really cares! The more I get to know the staff and residents, the more I can tell this to be true. With a fantastic rehab program, that keeps folks coming back, to the home-like enviornment for the long term care residents, I would feel confident to bring any of my loved ones here!

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Government Inspection History

11 inspection visits in the last three years, 46 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 9, 2026Fire Safety StandardHealth Standard10 citations
  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2026

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2026

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2026

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2026

Feb 5, 2026Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionPast Non-Compliance

Jun 5, 2025Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 6, 2025

Apr 30, 2025Health Complaint2 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2025

Jan 30, 2025Fire Safety StandardHealth ComplaintHealth Standard9 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 17, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 31, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 18, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2025

Dec 18, 2024Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 19, 2024

Nov 6, 2024Health Complaint6 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 8, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 8, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 8, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 8, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 8, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 8, 2024

Aug 21, 2024Health Complaint2 citations
  • Ensure that residents are free from significant medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 7, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 7, 2024

Dec 14, 2023Fire Safety StandardHealth ComplaintHealth Standard12 citations
  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 9, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 9, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2024

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 9, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 9, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 9, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 9, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 9, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 9, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 9, 2024

Oct 19, 2023Health Complaint1 citation
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 20, 2023

Aug 30, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 17, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Park in Plano offer?

The Park in Plano offers Skilled Nursing / Long Term Care.

How much does The Park in Plano cost?

The Park in Plano has not published its pricing. For context, communities in Plano that publish rates start around $3,786 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is The Park in Plano located?

The Park in Plano is located at 3208 Thunderbird Ln in Plano, Texas.

What do families say about The Park in Plano?

The Park in Plano carries a 3.5 out of 5 rating from 68 Google reviews. Families describe The Park in Plano as a warm, well-run skilled nursing community with attentive staff and strong activities programming. Long-term residents' families report years of positive experiences, though at least one visitor described a distressing incident with restricted access. Overall sentiment is largely positive, especially around staff compassion and communication. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did The Park in Plano do on recent health and safety inspections?

The Park in Plano had 11 government inspection visits in the last three years, with 46 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Park in Plano?

Submit the Request Information form on this page, or contact The Park in Plano directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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