MyLivingChoice

Arbor Hills Memory Care Community

2625 W. Plano Parkway

4.6(75 ratings)· Plano average: 4.4

Arbor Hills Memory Care Community, photo 11 / 5

Quick Facts

Total units
69
Licensed capacity
69 residents

Texas HHSC

Location
Near Baylor Regional Hospital in Plano
Safety systems
Motion-detection alerts, pull cords, window sensors
Community outings
Local outings and library visits every other Thursday
Operator
Part of Koelsch Senior Living Companies

What Families Think

Families describe Arbor Hills as a caring, attentive memory care community where staff, particularly Executive Director Carmen Franks, are frequently singled out for compassion and hands-on involvement. Reviewers consistently mention clean facilities, engaged residents, and staff who went above and beyond during difficult times, including end-of-life care.

The Good

  • Staff praised for patience and compassion with dementia residents
  • Executive Director personally known to residents and involved daily
  • Clean facility with happy, well-cared-for residents
  • Engaged staff during hospice/end-of-life care
  • Activities keep residents engaged and connected
  • High overall Google rating from 75 reviews

AI-generated from reviews and community data.

Arbor Hills Memory Care Community is a senior living community in Plano, Texas offering Memory Care and Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.6 out of 5 across 75 reviews.

About Arbor Hills Memory Care Community

Arbor Hills is a memory care community located in Plano, Texas, offering specialized care for individuals experiencing Alzheimer's, dementia, and other forms of memory loss. The community provides personalized care models designed to reconnect residents with cherished memories and create a sense of purpose.

The community recognizes that memory loss manifests differently in each person and tailors its approach accordingly. Arbor Hills is situated near medical facilities including Baylor Regional Hospital in Plano, positioning it to serve the specific healthcare needs of residents with cognitive decline.

Safety and security are central to the community's operations. Advanced safety systems include 24/7 staff alert systems tied to motion detection, pull cords throughout the community for resident use, and window sensors that notify staff of any changes. These systems are designed to maintain resident privacy while ensuring quick response to needs.

Daily activities at Arbor Hills focus on creating moments of joy and connection for residents. The community engages residents in local experiences around Plano, including outings for meals, library visits every other Thursday, and exploration of local attractions and activities.

The community operates under the Koelsch Senior Living Companies philosophy, which emphasizes treating each resident with respect and dignity. A well-trained staff provides personalized attention and recognition to residents as part of the community's care model.

Types of Care at Arbor Hills Memory Care Community

Assisted LivingMemory Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • Security

Activities

  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Grocery Shopping and Errands
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Arbor Hills Memory Care Community

4.6overall · 75 ratings combined

4.6★ on Google (75)

Kevin Choate

Jul 2026

via Google

My mom and dad moved into Arbor Hills Memory Care back in April this year (2026) and it has been a wonderful experience. Robin, Latosha, Micaela, Junior, John, and all the staff have show exceptional care and genuine love for both my parents. My dad was diagnosed with cancer last year and ended up passing away at Arbor Hills a couple weeks ago and the staff was amazing in how they cared for him and honored him as a military veteran. My family and I would highly recommend Arbor Hills Memory Care for anyone considering them for their loved ones!

Nok Food Travel

Jul 2026

via Google

I had the opportunity to visit Arbor Hills Memory Care Community a few times while observing a patient, and I was very impressed with my experience. The staff were kind, caring, and welcoming every time I visited.<br>The community is clean, spacious, and provides a comfortable environment for residents. I loved seeing the different activities available and the open spaces where patients can move around and enjoy their time. The food and snacks also looked great and were another nice part of the overall experience.<br>Thank you to all the staff for your hard work, patience, and kindness. Your dedication truly makes a difference in the lives of the residents and their families.

Meredith Worley

Apr 2026

via Google

The amount of attention and care that the staff provide at Arbor Hills, coupled with the cozy, clean, and warm facility, make it easy to give this establishment five stars. I highly recommend Arbor Hills for any family member. You will have peace of mind.

Sarah Stites

Apr 2026

via Google

We are very grateful for the support Arbor Hills gave to our dad. The staff was the difference maker. Our dad was handicapped and required full service care. His dementia also made his mood unpredictable, but they cared for him with patience and compassion, often telling us it was their pleasure to take care of him. The activities they put on for the residents also kept our dad engaged! Thank you, Arbor Hills staff and management team, for all of your support, and for creating a very comfortable home for my dad!

Worth Anne Herrell

Apr 2026

via Google

My Dad was a resident at Arbor Hills for 2 years after being at 2 other facilities. He was so well cared for, ate well, was kept busy and was loved. We are so grateful for the staff, caregivers and entire AH team who bring a personal touch to each of the residents there. My Dad was very much at home there and our family is so grateful for all their love and support.

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Frequently Asked Questions

What types of care does Arbor Hills Memory Care Community offer?

Arbor Hills Memory Care Community offers Assisted Living and Memory Care.

Where is Arbor Hills Memory Care Community located?

Arbor Hills Memory Care Community is located at 2625 W. Plano Parkway in Plano, Texas.

What do families say about Arbor Hills Memory Care Community?

Families describe Arbor Hills as a caring, attentive memory care community where staff, particularly Executive Director Carmen Franks, are frequently singled out for compassion and hands-on involvement. Reviewers consistently mention clean facilities, engaged residents, and staff who went above and beyond during difficult times, including end-of-life care.

How can families visit Arbor Hills Memory Care Community?

Submit the Request Information form on this page to connect with Arbor Hills Memory Care Community and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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