MyLivingChoice

Arbor Hills Memory Care Community

2625 W. Plano Parkway

4.6(75 ratings)

Arbor Hills Memory Care Community — photo 11 / 5

Quick Facts

Total units
69
Location
Near Baylor Regional Hospital in Plano
Safety systems
Motion-detection alerts, pull cords, window sensors
Community outings
Local outings and library visits every other Thursday
Operator
Part of Koelsch Senior Living Companies

What Families Think

Families describe Arbor Hills as a caring, attentive memory care community where staff, particularly Executive Director Carmen Franks, are frequently singled out for compassion and hands-on involvement. Reviewers consistently mention clean facilities, engaged residents, and staff who went above and beyond during difficult times, including end-of-life care.

The Good

  • Staff praised for patience and compassion with dementia residents
  • Executive Director personally known to residents and involved daily
  • Clean facility with happy, well-cared-for residents
  • Engaged staff during hospice/end-of-life care
  • Activities keep residents engaged and connected
  • High overall Google rating from 75 reviews

AI-generated from reviews and community data.

About Arbor Hills Memory Care Community

Arbor Hills is a memory care community located in Plano, Texas, offering specialized care for individuals experiencing Alzheimer's, dementia, and other forms of memory loss. The community provides personalized care models designed to reconnect residents with cherished memories and create a sense of purpose.

The community recognizes that memory loss manifests differently in each person and tailors its approach accordingly. Arbor Hills is situated near medical facilities including Baylor Regional Hospital in Plano, positioning it to serve the specific healthcare needs of residents with cognitive decline.

Safety and security are central to the community's operations. Advanced safety systems include 24/7 staff alert systems tied to motion detection, pull cords throughout the community for resident use, and window sensors that notify staff of any changes. These systems are designed to maintain resident privacy while ensuring quick response to needs.

Daily activities at Arbor Hills focus on creating moments of joy and connection for residents. The community engages residents in local experiences around Plano, including outings for meals, library visits every other Thursday, and exploration of local attractions and activities.

The community operates under the Koelsch Senior Living Companies philosophy, which emphasizes treating each resident with respect and dignity. A well-trained staff provides personalized attention and recognition to residents as part of the community's care model.

Types of Care

Assisted Living

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Reviews

4.6overall · 75 ratings combined

4.6★ on Google (75)

Kevin Choate

Jul 2026

via Google

My mom and dad moved into Arbor Hills Memory Care back in April this year (2026) and it has been a wonderful experience. Robin, Latosha, Micaela, Junior, John, and all the staff have show exceptional care and genuine love for both my parents. My dad was diagnosed with cancer last year and ended up passing away at Arbor Hills a couple weeks ago and the staff was amazing in how they cared for him and honored him as a military veteran. My family and I would highly recommend Arbor Hills Memory Care for anyone considering them for their loved ones!

Sarah Stites

Apr 2026

via Google

We are very grateful for the support Arbor Hills gave to our dad. The staff was the difference maker. Our dad was handicapped and required full service care. His dementia also made his mood unpredictable, but they cared for him with patience and compassion, often telling us it was their pleasure to take care of him. The activities they put on for the residents also kept our dad engaged! Thank you, Arbor Hills staff and management team, for all of your support, and for creating a very comfortable home for my dad!

Niki McMillan

Jan 2026

via Google

Arbor Hills Memory Care is a very nice facility. The residents all appear happy and well taken care of by the staff. Everyone there that I have encountered is so friendly. There are activities planned for the residents and the facility is very clean. Carmen Franks, the Executive Director, was born to do this job. I watched her walk the halls, taking time to talk with each resident she passed, and they all knew her. I was very impressed with the facility..

Daisy Winters

Jan 2026

via Google

Arbor Hills Memory Care Community is truly exceptional. Their active living program is thriving and engaging, creating meaningful moments that bring joy and purpose to residents each day. The entire team is warm, attentive and genuinely connected with both residents and families. This culture of excellence is clearly led by Executive Director Carmen Franks, whose compassionate, hands-on leadership is reflected throughout the community. Arbor Hills is more than a memory care community, it is a place where residents are known, valued and celebrated every day.

Heather Shubzda

Jan 2026

via Google

This memory care facility provides exceptional care in a warm and supportive environment. The staff is patient, compassionate, and truly dedicated to the well-being of each resident. Carman is especially outstanding — Her kindness, professionalism, and genuine care shine through in everything she does. Families can feel confident knowing their loved ones are in such capable and caring hands. -Heather S

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Frequently Asked Questions

What types of care does Arbor Hills Memory Care Community offer?

Arbor Hills Memory Care Community offers Assisted Living.

Where is Arbor Hills Memory Care Community located?

Arbor Hills Memory Care Community is located at 2625 W. Plano Parkway in Plano, Texas.

What do families say about Arbor Hills Memory Care Community?

Families describe Arbor Hills as a caring, attentive memory care community where staff, particularly Executive Director Carmen Franks, are frequently singled out for compassion and hands-on involvement. Reviewers consistently mention clean facilities, engaged residents, and staff who went above and beyond during difficult times, including end-of-life care.

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