The Oaks at Northpointe

Dew Williamson

Apr 2026

via Google ↗

The Oaks took my mother in for a 5 day respite stay, knowing she was hospice and would more than likely not be going home. They also went out of their way to make arrangements that would allow he a few days extras if necessary. Other facilities we contacted were not interested in helping us because she was in hospice. The staff were kind and helpful. They listened to our concerns and needs. When we realized that Mom was in her last day or two, they even brought a tray in with coffee, pop, and snacks for the family, so we could stay close. I'm glad we chose The Oaks and they chose to accept her for her last days.

Jeremiah Josiah

Apr 2026

via Google ↗

My mother had developed a very bad bed sore here and they never took care of it. As soon as she went home a nurse came to her home and she the bed wound and said she needed to go to the hospital where she had surgery. It never got better and she died a week later. This place is very incompetent. Please do not send your loved one here.

Allison Flowers

Nov 2025

via Google ↗

Editing: Can’t give them a zero. Can’t give them the tongue lashing that we’d like to since you can never find anyone responsible for anything in the place. . New management bought the facility last fall and the place has steadily run off staff since then. Everyone who was good with the residents has gone somewhere else. (Except Darla, who is fabulous). The staffing is so low, the residents are practically neglected. Time for responses to call lights is over 30 minutes every call. And they’ve mixed up prescriptions or let them run out. We’ve tried to be patient, but it appears to be continuing to go downhill. We are starting to see that the real goal of this management company is to cash out of the place getting as much profit as they can and then they’ll probably skip town. Staff cuts, the available activities, the food, even cleaning supplies and toilet paper have become cheap. The place smells bad too and is really depressing for residents who sit in wheelchairs in the hubs all day long with little to no, or horrible interactions. Our parents and grandparents deserve more than this poor quality of care.

Grant Stevenson

May 2025

via Google ↗

someone should investigate this place. they aint got enough staff to care for all those people. the rooms are like the worst motel you every stayed in. the food is like frozen microwave dinners that just been left out all day to thaw. and you can submit complaints all the way the top and nothin changes. just a bunch of empty promises.

wagz75

May 2025

via Google ↗

Disappointed is an understatement for the level of care that my mom received at this facility. It looks nice from the outside, but on the inside it is a real hellhole. This place seems to be highly understaffed and highly mismanaged. As a result the facility reeks heavily of urine and other unidentified unpleasant smells. With that said, all staff was not bad. However, in a facility like this there is a portion of the staff that can tolerate working in a pig sty and those that realize quickly and know to get the heck out fast! I saw a good staff member quit one day while I was visiting. I bet it weighs heavily on someone when watching this type of suffering go down on a daily basis due to understaffing and poor management. It sure did weigh heavily on me as a visitor. It is shocking to me that a place like this can remain in business. It really is an absolute shame.