Home Instead

Home Instead in Zanesville, Ohio provides home health and hospice care, allowing clients to receive professional support while remaining in their own homes. The service operates through trained caregivers and administrative staff who coordinate personalized care plans.

Families consistently praise the quality and reliability of the caregivers, describing them as compassionate, well-trained, and dependable. One family wrote, "Every person who helped me was professional, friendly, knew their role and exceeded my expectations." Clients highlight how caregivers assist not only with essential needs but also with meaningful activities, gardening, outdoor time, household tasks, that help maintain dignity and independence. Families also emphasize responsive administration, with staff like Maria, Renee, and Dana noted for clear communication, flexibility with scheduling, and genuine attention to concerns.

A smaller subset of reviews reflect employee-side concerns about company policies and workplace conditions, though these do not appear to directly affect client-facing service quality as described in most accounts.

Home Instead holds a 4.8 out of 5 rating across 72 reviews, with the vast majority of families reporting they would recommend the service and expressing gratitude for the care provided over months or years.