MyLivingChoice

Willow Haven Healthcare & Rehabilitation

1020 Taylor Street

4.3(44 ratings)

Willow Haven Healthcare & Rehabilitation — photo 11 / 5

Quick Facts

Total units
81
Veteran care billing
VA benefits factor into resident billing arrangements

What Families Think

Willow Haven is a skilled nursing and long-term care facility in Zanesville, Ohio, with a 4.3 out of 5 rating from 44 Google reviews. Reviewers frequently praise the rehab therapy team and attentive nursing staff, though a couple of reports raise serious concerns about facility management and billing practices.

The Good

  • Therapy staff praised for effective rehabilitation
  • Nursing staff described as attentive and caring
  • Families notified promptly of care changes
  • Community hosts family-friendly events like Trunk or Treat

The Bad

  • One report of poor overall facility management
  • One detailed report of billing disputes with VA claims
  • One mention of high staff turnover

AI-generated from reviews and community data.

About Willow Haven Healthcare & Rehabilitation

Willow Haven Healthcare & Rehabilitation is a skilled nursing / long term care community in Zanesville, Ohio. The community is licensed for up to 81 residents.

Families rate Willow Haven Healthcare & Rehabilitation 4.3 out of 5 based on 44 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

4.3overall · 44 ratings combined

4.3★ on Google (44)

Barb Bright

Jun 2026

via Google

The service was wonderful! The therapy I received was excellent. It helped me tremendously get back on my feet!

Sam Smith

Nov 2025

via Google

If you love your family member and truly care about their well being do not put them in this facility. If they are currently there I highly recommend you moving them to one of the many other places in town! I haven’t been in such a poorly ran facility in years. Please beware and make sure your loved one get the care and treatment they need and deserve at one of the better facilities in the area!

Thad Krause

Sep 2025

via Google

Both my parents were in the facility back when n January. My mom had to stay longer and my dad didn't want to leave her. My sister and I talked to a lady there I believe her name was Sam) and they told us that my dad could stay but we would have to pay 300 dollars for one day before the VA picked up the rest of the days. My mom passed away in January a week after they got home and we have gotten a bill from willowhaven twice now for 1600 dollars stating that we have to pay this because the VA didn't cover it. My sister and I both were in the meeting we had with willowhaven stating that we would just need to pay the 300 for ONE day. Now they're telling my sister that they can't talk to her because she's not authorized on the account. Well good luck with that seeing as how she controls all my dad's checking account. I wouldn't reccomed this place. There is way too much turnover and deception going on. Do better willowhaven!!

Norman Stephenson

Dec 2024

via Google

Not a good place nursing is awful the food services nasty they will neglect you and not answer your call light and doesn't answer the phone especially after hrs.

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Frequently Asked Questions

What types of care does Willow Haven Healthcare & Rehabilitation offer?

Willow Haven Healthcare & Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Willow Haven Healthcare & Rehabilitation located?

Willow Haven Healthcare & Rehabilitation is located at 1020 Taylor Street in Zanesville, Ohio.

What do families say about Willow Haven Healthcare & Rehabilitation?

Willow Haven is a skilled nursing and long-term care facility in Zanesville, Ohio, with a 4.3 out of 5 rating from 44 Google reviews. Reviewers frequently praise the rehab therapy team and attentive nursing staff, though a couple of reports raise serious concerns about facility management and billing practices.

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