Marilyn Stratton
Apr 2026
This place is horrible they literally did not feed my mom regularly! It smells and is folthy!
1 / 5Quick Facts
- Total units
- 82
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 82
- Inspections
- View history (55 citations)
- Physician coverage
- On-site physicians at least five days weekly
- Therapy availability
- Therapists available up to seven days per week
- Discharge planning
- Home safety assessments performed before discharge
- Room type
- Private rooms with spacious accommodations offered
CMS Care Compare
What Families Think
Families describe Regency at Chagrin Falls (The Laurels of Chagrin Falls) as a clean, secure skilled nursing facility where staff show genuine warmth toward residents, including those who are non-verbal or confused. Reviewers highlight strong rehabilitative therapy, respiratory care, and a smooth recovery process for both long-term and short-term rehab stays.
The Good
- Staff treat residents with dignity and kindness
- Facility described as clean, secure, and welcoming
- Positive outcomes for short-term respite and rehab stays
- Respiratory care specifically praised as outstanding
- Therapists encourage and support daily recovery
The Bad
- One report of dissatisfaction despite overall adequate care noted
- No published pricing information available
AI-generated from reviews and community data.
Regency at Chagrin Falls is a senior living community in Chagrin Falls, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 103 reviews.
About Regency at Chagrin Falls
The Laurels of Chagrin Falls is a skilled nursing facility offering long-term care and short-term, sub-acute rehabilitative services in Chagrin Falls, Ohio, located in the heart of Chagrin Valley. The community provides care through a state-of-the-art facility with modern living amenities and is staffed by highly qualified, professional, and compassionate personnel.
The community emphasizes coordinated, continuous healthcare from hospital to home. On-site physicians provide coverage at least five days per week, and dedicated RNs oversee intake of clinical information, perform admission assessments, and develop individualized care plans. Therapists are available up to seven days per week to maximize recovery, and the team performs home assessments when appropriate to identify equipment or modifications that would enhance safety and recovery prior to discharge.
Prior to discharge, guest and family education is tailored to each individual's specific diagnoses, and the team coordinates with home healthcare companies and family physicians to ensure all follow-up care is scheduled. Private rooms with spacious accommodations and good natural lighting are available to residents.
Types of Care at Regency at Chagrin Falls
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Regency at Chagrin Falls
4.3overall · 103 ratings combined
4.3★ on Google (103)
Jane Cramer
Apr 2026
Wonderful facility! The respiratory care is outstanding. My family’s experience has been positive.
Spacey Stacey
Mar 2026
Patient complains about it but from my perspective they did an ok job considering other places and the funding for healthcare
Erin Coble
Jan 2026
My mom stayed here for about a month after a nasty fall, as she was unable to stand, walk, or even sit up on her own. The nurses, therapists and the aides treated her with such dignity and kindness - she developed such a sweet friendship with them (Juliana & Teshaia!! 💕) that a few got teary when she left. The facility is clean, secure and welcoming. It was heartwarming to see the aides and nurses interacting so tenderly with non-verbal or confused residents. From the friendly and helpful women in the business office keeping us informed to the compassionate and optimistic therapists who encouraged her each day, we can't imagine a better place for her to have regained her independence! Your loved one will be in better than just good hands here. S/he will be safe and warm, comfortable, and respected. We cannot thank everyone at Regency enough.
Camille Mason
Nov 2025
Aids don’t come when u press your light…. They don’t clean patients properly ..they are slow to respond.. and don’t feed breakfast
Government Inspection History
6 inspection visits in the last three years, 55 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Dec 9, 2025Health Complaint1 citation
Have a Compliance and Ethics Program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 15, 2025
Jun 21, 2025Health Complaint1 citation
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 15, 2025
Feb 6, 2025Fire Safety StandardHealth Standard12 citations
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 7, 2025
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 7, 2025
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 7, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 7, 2025
Have properly installed electrical wiring and gas equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 7, 2025
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 7, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 7, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2025
Aug 29, 2024Health Complaint1 citation
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 13, 2024
Dec 12, 2022Fire Safety StandardHealth Standard18 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedCorrected Jan 9, 2023
Ensure that residents are free from significant medication errors.
Severity G of L: actual harm, isolatedCorrected Jan 9, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 9, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 9, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 9, 2023
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 12, 2023
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 9, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 9, 2023
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2023
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 12, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2023
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 9, 2023
Jan 4, 2020Fire Safety StandardHealth Standard22 citations
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 3, 2020
Develop a communication plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 3, 2020
Use approved construction type or materials.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 3, 2020
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 3, 2020
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 3, 2020
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 3, 2020
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 3, 2020
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 3, 2020
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 3, 2020
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 3, 2020
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 3, 2020
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 3, 2020
Provide a written emergency evacuation plan.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 3, 2020
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 3, 2020
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 3, 2020
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 3, 2020
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 3, 2020
Install properly constructed windows in hallway walls or doors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 3, 2020
Meet other general requirements that are deficient.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 3, 2020
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2020
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2020
Provide family notifications of emergency plan.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 3, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Regency at Chagrin Falls offer?
Regency at Chagrin Falls offers Skilled Nursing / Long Term Care.
Where is Regency at Chagrin Falls located?
Regency at Chagrin Falls is located at 150 Cleveland Street in Chagrin Falls, Ohio.
What do families say about Regency at Chagrin Falls?
Families describe Regency at Chagrin Falls (The Laurels of Chagrin Falls) as a clean, secure skilled nursing facility where staff show genuine warmth toward residents, including those who are non-verbal or confused. Reviewers highlight strong rehabilitative therapy, respiratory care, and a smooth recovery process for both long-term and short-term rehab stays.
How did Regency at Chagrin Falls do on recent health and safety inspections?
Regency at Chagrin Falls had 6 government inspection visits in the last three years, with 55 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Regency at Chagrin Falls?
Submit the Request Information form on this page to connect with Regency at Chagrin Falls and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Regency at Chagrin Falls? Claim this listing to update photos, pricing, and details. It's free.
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