Mary Caldwell
May 2026
My mother moved to the Heather's a few weeks ago. What started as a respite stay turned into a permanent move after we saw how well she was doing in her new environment. Not only did she adapt relatively quickly but she is thriving being amongst her peers and the caring staff. My initial call to Kathy was a rather desperate one as I had been caring for mom in our home for almost 3 years and injured my back. I could no longer provide the care and supervision she needed and my husband was now having to care for my mother and me. Kathy was very understanding and empathetic over the phone and immediately put me at ease. She said they had one spot open for respite and I felt a huge weight lift from my shoulders. We met with Kathy and the ED Jennifer and the DON Julie and immediately knew this was the place for mom. We had our concerns, the main one being that my mother was no longer able to communicate in English - French being her native language. During mom's respite stay it soon became apparent that the language concern would not be an issue. The staff has gone above and beyond to make my mom feel welcomed and a part of the group. The staff posted in several places in the home, words and phrases translated from English to French and also communicate through gestures and body language. My husband and I visit often and not once has my mom asked about going home. I believe she feels this is her home now and she welcomes us like she is welcoming us to her home. It is really wonderful to see and experience. What I thought in my mind would be a difficult transition for us both turned out to be the best of both worlds for us all. My mother gets to be active and social amongst her peers and I get to be a daughter again, truly enjoying each other's company during our time together. Thank you to the management and care team at the Heathers for welcoming us into your home and hearts. I would also like to add that the communication has been top notch. From the day my mom moved in for respite I was receiving text, emails and pictures of how my mother was getting along in her new environment. The care team has also been exceptional in communicating changes in health and behavior. I am grateful we found the Heather's and would recommend them without question to anyone looking for a home for their loved one. Mary C.
