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The Guest House Skilled Nursing and Rehabilitation

9225 Normandie Drive

3.4(36 ratings)· Shreveport average: 4.2

The Guest House Skilled Nursing and Rehabilitation, photo 11 / 5

Quick Facts

Total units
177
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
177
Respite care
Short-term respite stays available
Therapy services
On-site PT, OT, and speech therapy
End-of-life care
Hospice-style care addressing emotional and spiritual needs

What Families Think

Families describe deeply attentive, compassionate care from nurses, aides, and administrators, especially during end-of-life stays and short-term rehab. Several reviewers praise specific staff members by name and note the administrator's responsiveness, though one report raises a serious concern about a resident left unattended after a fall.

The Good

  • Staff described as compassionate and treating residents with dignity
  • Rehab program praised for helping patients regain independence
  • Administrator noted as responsive and hands-on
  • Individual staff members singled out for attentive, personal care
  • Strong support during end-of-life care

The Bad

  • One report of a resident left on the floor over an hour after falling
  • One reviewer noted inconsistent attentiveness among some floor staff

AI-generated from reviews and community data.

The Guest House Skilled Nursing and Rehabilitation is a senior living community in Shreveport, Louisiana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 36 reviews.

About The Guest House Skilled Nursing and Rehabilitation

The Guest House Skilled Nursing & Rehabilitation is a skilled nursing facility in Shreveport, Louisiana offering short-term rehabilitation and long-term care in a home-like environment. The facility provides round-the-clock skilled nursing care with comfortable rooms, peaceful common areas, and staff trained to learn residents' names and provide individualized attention.

The community specializes in helping patients recover and regain independence after surgery, stroke, joint replacement, or illness. Services include expert medical care, specialized therapy, and 24/7 support for patients with complex health conditions such as wound care, cardiac care, and IV therapy. Licensed therapists provide physical, occupational, and speech therapy for ongoing rehabilitation support.

The Guest House offers specialized memory care for residents experiencing memory loss or cognitive changes, with a secure, structured environment and therapeutic activities tailored to each person's abilities. The facility also provides temporary respite care for short-term stays and compassionate end-of-life care that addresses physical, emotional, and spiritual needs.

The facility emphasizes that emotional, social, and personal aspects of healing are as important as physical recovery. Staff are committed to creating a nurturing environment where residents receive attentive care, enriching activities, and are treated with dignity and respect from the moment of arrival.

Types of Care at The Guest House Skilled Nursing and Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of The Guest House Skilled Nursing and Rehabilitation

3.4overall · 36 ratings combined

3.4★ on Google (36)

John Michael

Feb 2026

via Google

There are places that feel like institutions… And then there are places that feel like sacred ground. The Guest House was sacred ground for our family. When Dad needed more care than we could provide at home, we entrusted him to The Guest House and they did not just “take care” of him… they loved him. They honored him. They saw him. They were patient on the hard days. They were gentle on the quiet days. They celebrated him on the good days. They treated him with dignity. They spoke to him with respect. They handled him with tenderness. They learned his rhythms, his moods, his stories. They weren’t just staff they became extended family. In a season filled with grief, uncertainty, and exhaustion… they were steady. They were compassionate. They were present. Nursing is not just a profession it is a calling. And the team at The Guest House walked in that calling every single day with my dad. From the nurses, to the aides, to the administrators, to the housekeeping staff every single person mattered in his care, and it showed. You don’t always know what a place will be like until you need it. And when we needed them most, they showed up with excellence, humanity, and heart. Thank you for holding my father’s hands when we couldn’t be there. Thank you for speaking kindness over him. Thank you for making his final season one marked by care and dignity. We will never forget what you did for our family. Forever grateful. 🤍

Tmomma Mimi

Mar 2025

via Google

Kudos for The office staff at this facility. Everyone has treated me with concern as both my parents were residence here. My dad passed away October 12, 2024. His attendees were great towards him. My mom, who still resides here, has had several falls due to back problems and knee problems. She. also suffers with dementia. I have noticed that some of the staff does not seem to be as concerned as they should be in checking on their patients. I do not see anyone checking on her periodically. This is very concerning due to her falling and laying on the floor for 1 hour and 13 minutes before anyone came in her room. Though the office staff is great, some of the floor workers need to come up to par.

Paul Whittington

Apr 2024

via Google

As a patient of many nursing homes in the past 2 years this one has been the best. This place has been outstanding. The food and rehab I absolutely have no complaints. I have been at the guest house for about 6 months and the rehab department has gotten me ready to go back home. The administrator Chis Bihm runs a tight ship and always takes care of any problems I may have. The staff excellent I couldn’t ask for better care. The corporate administrator Rick Newell was very helpful in guiding me to the the nursing home that would best suit my needs. I am very appreciative of the care I have received.

Jeri Little

Aug 2022

via Google

It’s 4:27 a.m. on 8/27/22 and I’m hanging out at The Guest House with mom on her last days. This has been a very emotional journey with difficult decisions to say the least. One of the most difficult was making the decision on a nursing facility and The Guest House was recommended and I’m so glad I listened! I can not articulate how impressed and thankful that am to all the staff here that has gone over and beyond in making my mom feel as comfortable as possible. Their smiles are genuine as well as their hearts. Thank you to Jay Williams, Assisant Administrator, Cecila Enriquez Admissions, Brittany Nurse wing 200 & 600, Angela Nurses aid wing 200, Hand in Hand Hospices Shannon and Denise, and so many more! Jeri

Alex Perez

Apr 2018

via Google

The staff are all very nice...my father in law was recently placed in the facility and no concerns yet..The nurse in red named Amanda was attentive and nice, she made sure we knew where to find her and that he will be in okay care.the young lady charge of the activities was very sweet and made sure my family knew where to find her too.. and that my father in law would be taken care of by her and her assistants. Very professional personnel and I don’t think I made a mistake by placing him here. Chris the administrator was very pleasant upon meeting him as well. Thank you Guest House for making our stay more at ease..

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Government Inspection History

9 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 10, 2025Fire Safety StandardHealth Standard14 citations
  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2025

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2025

  • Assess the resident when there is a significant change in condition

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2025

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2025

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2025

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

Sep 25, 2024Health Complaint4 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 9, 2024

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 9, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2024

Aug 28, 2024Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 13, 2024

Jun 20, 2024Health Complaint2 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 19, 2024

  • Employ staff that are licensed, certified, or registered in accordance with state laws.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 19, 2024

May 9, 2024Health Complaint2 citations
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 10, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 10, 2024

Mar 14, 2024Fire Safety StandardHealth Standard6 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedCorrected Feb 5, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2024

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2024

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2024

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2024

Sep 20, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 12, 2023

Aug 17, 2023Health Complaint6 citations
  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Sep 14, 2023

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Sep 14, 2023

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 14, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 14, 2023

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 14, 2023

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 14, 2023

Mar 30, 2023Fire Safety StandardHealth Standard5 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 12, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 12, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 12, 2023

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 12, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Guest House Skilled Nursing and Rehabilitation offer?

The Guest House Skilled Nursing and Rehabilitation offers Skilled Nursing / Long Term Care.

Where is The Guest House Skilled Nursing and Rehabilitation located?

The Guest House Skilled Nursing and Rehabilitation is located at 9225 Normandie Drive in Shreveport, Louisiana.

What do families say about The Guest House Skilled Nursing and Rehabilitation?

Families describe deeply attentive, compassionate care from nurses, aides, and administrators, especially during end-of-life stays and short-term rehab. Several reviewers praise specific staff members by name and note the administrator's responsiveness, though one report raises a serious concern about a resident left unattended after a fall.

How did The Guest House Skilled Nursing and Rehabilitation do on recent health and safety inspections?

The Guest House Skilled Nursing and Rehabilitation had 9 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Guest House Skilled Nursing and Rehabilitation?

Submit the Request Information form on this page to connect with The Guest House Skilled Nursing and Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Shreveport.