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The Gardens at Quail Springs

14300 Portland Ave

4.2(84 ratings)· Oklahoma City average: 4.2

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The Gardens at Quail Springs, photo 11 / 6

Quick Facts

Licensed capacity
133 residents

Oklahoma OSDH

Pricing model
All-inclusive monthly rate, no add-on fees
Memory care setup
Secured memory care neighborhood on-site
Location adjacency
Near Quail Springs Mall and Mercy Hospital

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for The Gardens at Quail Springs are sharply divided: many families and industry visitors praise the warmth of specific staff members and leadership, while a significant number of other reviewers report serious care and safety concerns, including unexplained bruising, infrequent bed-linen changes, and inconsistent staffing on the memory care side. The community bundles meals, utilities, care, and transportation into one monthly rate and offers a secured memory care neighborhood, but the mix of five-star praise and one-star neglect complaints suggests care quality may vary by shift, day of week, or which staff are on duty.

What reviewers praise

  • Reviewers repeatedly praise named staff and leadership by name
  • Family-centered, hands-on management team frequently highlighted
  • Secured memory care neighborhood with structured programming
  • All-inclusive monthly rate with no add-on fees
  • Active social calendar: cooking clubs, art, worship, wellness events
  • Attentive weekday care noted by multiple reviewers

What reviewers flag

  • Multiple reports of unexplained bruising and rough handling of residents
  • Several reviewers describe infrequent bed-linen or hygiene care
  • One detailed report of weekend understaffing causing delayed diaper changes
  • Repeated complaints about limited food variety (chicken and rice)
  • Some reviewers cite inconsistent communication and unresponsive management

AI-generated from reviews and community data.

The Gardens at Quail Springs is a senior living community in Oklahoma City, Oklahoma offering Assisted Living and Memory Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 84 reviews.

About The Gardens at Quail Springs

The Gardens at Quail Springs is an assisted living and memory care community located in Oklahoma City, Oklahoma. The community is owned and operated by Surpass Senior Living and provides personalized senior living services designed to support residents' daily needs with dignity and consistency.

The community offers assisted living services that include meals, utilities, care, transportation, and support bundled into one monthly rate, with no added or unexpected expenses. For residents with Alzheimer's or other forms of dementia, The Gardens provides a memory care program called New Traditions in a secure neighborhood with structured support and a calm, familiar environment. The care team offers compassionate assistance to help families navigate cognitive decline while ensuring residents experience a fulfilling life.

Social engagement is a priority at the community, with residents encouraged to participate in cooking clubs, card games, art classes, committees, educational classes, worship services, wellness programs, and mental health events. Family support seminars are also available to help residents and their families navigate the complexities of memory loss.

Located near Quail Springs Mall and Mercy Hospital, The Gardens at Quail Springs serves seniors from Oklahoma City, Edmond, Bethany, Piedmont, and other towns around Oklahoma County. The community emphasizes creating a welcoming environment where residents feel at home through housewarming parties and abundant social activities designed to help newcomers grow and flourish.

Types of Care at The Gardens at Quail Springs

Assisted LivingMemory Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Transportation Services

Activities

  • Arts and Crafts
  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Games
  • Religious Services
  • Social Activities

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Reviews of The Gardens at Quail Springs

4.2overall · 84 ratings combined

4.2★ on Google (84)

Dan Hill

Jul 2026

via Google ↗ · Report

The facility seems really nice and the upper management seemed thoughtful and professional. Our experience was with the memory care side. My mother in law was there just 2 weeks when we decided this was not the place for her. Most of the staff that work in the memory care side walk around looking like they hate their job. Within 2 weeks we began to see bruising and the final straw was a bruise on her arm that had drawn blood and clearly looked like a grab. Her arm was torn and noone had even treated it . We bandaged it ourselves. Our hospice nurse had issues with the staff just trying to locate her Ativan cream. You do not get the feeling that they are compassionate or caring. We came in and found her curled up on a bench asleep and they had no idea where she was. They have a lot of memory care residents and I know it is difficult but we could not leave her in that enviroment. I would just make sure you make a few visits before deciding. This does not give me any pleasure to write. I just hope that if you are considering this place for memory care, please visit more than once and meet with the care team.

Shelley Troyer

Jun 2026

via Google ↗ · Report

The atmosphere is lovely! Staff were very friendly. Overall very good!

Bryan Norman

Dec 2025

via Google ↗ · Report

Our experience with the Gardens was excellent! They were very professional and demonstrated great care for my father-in-law.

Melissa Wotring Norman

Nov 2025

via Google ↗ · Report

Amazing! What a loving and caring staff! Unfortunately, I have experienced multiple facilities with my elderly father over the last 12 months and I can easily recommend the Gardens at Quail Springs as a clear 5 star facility!

Kaston Diane

Nov 2025

via Google ↗ · Report

I was really disappointed with my experience at The Gardens at Quail Springs Assisted Living. I had hoped for a warm, attentive environment, but the overall atmosphere felt disconnected and less supportive than I expected. Communication was inconsistent, and it often felt like concerns weren’t addressed promptly or clearly.<br><br>For the cost and the promises made, I expected a much higher level of organization and engagement. I hope they take steps to improve, because families deserve confidence that their loved ones are receiving dependable care.

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Frequently Asked Questions

What types of care does The Gardens at Quail Springs offer?

The Gardens at Quail Springs offers Assisted Living and Memory Care.

How much does The Gardens at Quail Springs cost?

The Gardens at Quail Springs has not published its pricing. For context, communities in Oklahoma City that publish rates start around $5,160 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is The Gardens at Quail Springs located?

The Gardens at Quail Springs is located at 14300 Portland Ave in Oklahoma City, Oklahoma.

What do families say about The Gardens at Quail Springs?

The Gardens at Quail Springs carries a 4.2 out of 5 rating from 84 Google reviews. Reviews for The Gardens at Quail Springs are sharply divided: many families and industry visitors praise the warmth of specific staff members and leadership, while a significant number of other reviewers report serious care and safety concerns, including unexplained bruising, infrequent bed-linen changes, and inconsistent staffing on the memory care side. The community bundles meals, utilities, care, and transportation into one monthly rate and offers a secured memory care neighborhood, but the mix of five-star praise and one-star neglect complaints suggests care quality may vary by shift, day of week, or which staff are on duty. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit The Gardens at Quail Springs?

Submit the Request Information form on this page, or contact The Gardens at Quail Springs directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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