The Cottages Assisted Living & Memory Care - Meridian

Emilie Keeney

Jul 2025

via Google ↗

Heather and her team are amazing! I love the at home atmosphere! I would highly recommend bringing your loved ones here! The staff is amazing and they become like family over time!

Heidi Sorenson

Jul 2025

via Google ↗

Our family entrusted The Cottages with the care of our mother, expecting compassion, safety, and professionalism. Unfortunately, our experience has raised serious and deeply distressing concerns that we believe others should be aware of before making such an important decision for their loved one. In March, our mother — a vulnerable memory care resident — was discovered nude from the waist down, unsupervised. When we brought this to the facility’s attention, the Director openly admitted that a caregiver had left her that way. However, rather than taking clear responsibility or outlining how it would be prevented in the future, we were told it was simply “a behavior.” To call this incident “a behavior” is not only dismissive, but disturbing — it attempts to shift blame from staff to the resident, rather than addressing a basic dignity and care violation. Later, we discovered something even more serious: in January 2025, the facility administrator unilaterally changed my mother’s code status to DNR in the Medication Administration Record (MAR) — despite her legally signed POST form clearly indicating she was Full Code. This action was made without physician involvement, without family notification, and in complete opposition to our mother’s documented medical directives. It remained this way until a family member discovered the error, not the facility. Had an emergency occurred, our mother may have been denied life-saving treatment because of this unauthorized change. Both incidents reveal a dangerous pattern of poor oversight, administrative overreach, and disregard for residents’ legal and medical rights. While our mother was not physically harmed as a result, the potential consequences were extremely serious, and the emotional toll on our family has been significant. We are sharing this review not out of anger, but out of a sincere desire to warn other families who are seeking ethical, attentive care for their loved ones. No one should have to worry that their parent’s dignity, safety, or end-of-life wishes will be ignored or altered by unqualified individuals. We urge The Cottages to take accountability, review their policies, and ensure that what happened to our mother never happens to another resident again as communication was sparse to say the least. I was never even granted a phone call after requesting. I simply received an email from the DON asking for clarification on what I wanted a phone call about. It was at that point I realized they did not want to talk to me and gave up. Please think twice before trusting this facility (the administrators and DON, caregivers were great and we will miss them ) with your loved one.

Pam Sawyer

Mar 2025

via Google ↗

The Cottages of Meridian has the best staff and really care for their residents. My mother passed away yesterday and had been failing for a few days. It happened so fast. They were amazing! They checked on her every couple of hours and loved my mom. The manager, Heather, made a little snack and water cart and put it in her room for the family. She is alway on top of everything. She does a fabulous job. Very caring. This is the 3rd family member to pass at this facility. My husband’s aunt was there for 1 yr and passed away in June 2018. My dad was there with my mom for just a couple of months and passed in Oct 2023. Now my mom. We know what great care giving they do and appreciate them more than you know.

Karin Reed

Dec 2024

via Google ↗

My Mom was so well taken care of I could travel without worries knowing she is in great hands. So many beautiful activities including music, dance, outings and games. They quickly figured out mom wanted and demanded milk😂. Staff loved and laughed while providing superb care. Heather manages this facility caring not only for her residents but extends that also to the family. ❤️❤️❤️

Denice VanDoren

Apr 2023

via Google ↗

We moved my MIL to this location about 2 months ago. She had been in another place is Star for the past year, and we had some concerns. This move was a great decision, and my MIL is really happy! The place is clean, the staff are friendly and caring, and there are many activities (led by Bruce, who is amazing) every week. We feel strongly that she is being well-cared for and the staff are really good about communicating to us. My MIL is very high-functioning, so she is clear on expectations : ). She is very content and having fun - she enjoys the food as well!