MyLivingChoice

The Colonnades at Reflection Bay

12001 Shadow Creek Parkway

3.8(375 ratings)· Pearland average: 4.3

Part of Cantex Continuing Care Network · 39 communities · 4.3★ average

The Colonnades at Reflection Bay, photo 11 / 5

Quick Facts

Total units
180
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
180
Facility network
Part of Cantex Continuing Care Network
Rehab feature
On-site ADL suite for discharge planning
Unique amenity
Agility course used as rehab terrain park

What Families Think

Reviews of The Colonnades at Reflection Bay are sharply divided: several families praise the caring staff, responsive leadership, and rehabilitation-focused programming, while others report serious neglect, strong urine odors, and unattended residents. Prospective families should visit in person to form their own impression given this range of experiences.

The Good

  • Staff described as caring and attentive by several reviewers
  • Leadership praised as approachable and communicative
  • On-site ADL suite supports rehab and discharge planning
  • Agility course offers hands-on mobility practice
  • Social programs include live music and cooking events

The Bad

  • Multiple reports of strong urine/feces odors in the building
  • One detailed report of neglect, unchanged residents, and slow care response
  • One report of no after-hours security allowing open building access
  • One report of staff not changing gloves between rooms

AI-generated from reviews and community data.

The Colonnades at Reflection Bay is a senior living community in Pearland, Texas offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.8 out of 5 across 375 reviews.

About The Colonnades at Reflection Bay

The Colonnades at Reflection Bay is a 180-bed skilled nursing facility in Pearland, Texas, offering residential health services and state-of-the-art medical care. The Spanish-style building overlooks a quiet pond and features interior spaces designed to feel homelike.

The facility provides comprehensive nursing care with an emphasis on rehabilitation and functional restoration. Residents have access to an Activities of Daily Living (ADL) suite designed to restore functional independence and assist with discharge planning, as well as an agility course that serves as a terrain park for obstacle navigation practice.

The community offers engaging social activities for residents, including live music performances and meal-of-the-month cooking events. These programs are part of the facility's commitment to supporting residents' physical, emotional, and social well-being.

Types of Care at The Colonnades at Reflection Bay

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Help Me Choose

Reviews of The Colonnades at Reflection Bay

3.8overall · 375 ratings combined

3.8★ on Google (375)

Angela knight

Jun 2026

via Google

I love the Nurse taking care of My Family…

Miryia Sparks

Jun 2026

via Google

What is the best way to get in contact with anyone for updates on our love ones no answer for several days this is concerning . Who is over seeing the google reviews and not proceeding with necessary protocols sitting on hold for 1 hour .

Jan Latham

May 2026

via Google

I want out of this place. I have not had prescription lotion on.my leg for two days. I rolled up to the nurses station two nights ago to get it. The male nurse found it. The next nurse told me there was no such prescription. I have used my lubriderm and generic daily moisture until this morning<br>To my surprise, a nurse came in with the prescription lotion this am and put it in my leg. I have an appointment with my dematologist for a follow up and two scripts ar CVS.. I tried to do through regular discharge. That is a joke. I plan to leave to get real care. The computer in the library does not work. Will medicare pay? Who knows.

A H

May 2026

via Google

Yuck! It reeks of feces and urine!<br><br>Some of these comments appear phony, definitely suspicious.<br><br>Go check this place out prior to placement. Walk through there; you'll see. Save your loved one the trouble.<br><br>Staff isn't very attentive or sanitary.<br><br>They dropped wrappers on the floor without picking it up, walked past misplaced trash and seemingly ignored it, and walked in and out of room without changing gloves.<br><br>We started the transfer process to another facility the day my family member arrived. I couldn't rest until my loved one was out of there.

A H

May 2026

via Google

Yuck! It reeks of feces and urine! Some of these comments appear phony, definitely suspicious. Go check this place out prior to placement. Walk through there; you'll see. Save your loved one the trouble. Staff isn't very attentive or sanitary. They dropped wrappers on the floor without picking it up, walked past misplaced trash and seemingly ignored it, and walked in and out of room without changing gloves. We started the transfer process to another facility the day my family member arrived. I couldn't rest until my loved one was out of there.

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Government Inspection History

14 inspection visits in the last three years, 52 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 1, 2026Fire Safety StandardHealth Standard10 citations
  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 29, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 29, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 29, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 28, 2026

  • Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2026

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2026

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2026

  • Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2026

Nov 20, 2025Health Complaint3 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 21, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2025

Oct 24, 2025Health Complaint8 citations
  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 20, 2025

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 20, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 19, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 20, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 20, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 20, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 20, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 20, 2025

Jun 6, 2025Health Complaint3 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Jun 30, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 30, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2025

Apr 21, 2025Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 20, 2025

Feb 18, 2025Fire Safety StandardHealth ComplaintHealth Standard7 citations
  • Ensure that residents are free from significant medication errors.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Mar 14, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 14, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 14, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 14, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 14, 2025

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 14, 2025

Dec 31, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 24, 2025

Dec 4, 2024Health Complaint3 citations
  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 26, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 26, 2024

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 26, 2024

Oct 4, 2024Health Complaint3 citations
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 25, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 25, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 25, 2024

Jul 30, 2024Health Complaint3 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 31, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 31, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 31, 2024

May 31, 2024Health Complaint1 citation
  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 20, 2024

Dec 8, 2023Fire Safety StandardHealth Standard4 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedCorrected Dec 15, 2023

  • List the names and contact information of those in the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 15, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 15, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023

Oct 13, 2023Health Complaint3 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 24, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 24, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 24, 2023

Oct 6, 2023Health Complaint2 citations
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 16, 2023

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 16, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Colonnades at Reflection Bay offer?

The Colonnades at Reflection Bay offers Skilled Nursing / Long Term Care.

Where is The Colonnades at Reflection Bay located?

The Colonnades at Reflection Bay is located at 12001 Shadow Creek Parkway in Pearland, Texas.

What do families say about The Colonnades at Reflection Bay?

Reviews of The Colonnades at Reflection Bay are sharply divided: several families praise the caring staff, responsive leadership, and rehabilitation-focused programming, while others report serious neglect, strong urine odors, and unattended residents. Prospective families should visit in person to form their own impression given this range of experiences.

How did The Colonnades at Reflection Bay do on recent health and safety inspections?

The Colonnades at Reflection Bay had 14 government inspection visits in the last three years, with 52 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Colonnades at Reflection Bay?

Submit the Request Information form on this page to connect with The Colonnades at Reflection Bay and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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