Dian Dorian
May 2026
Amazing place - we are very fortunate to have my mother there. Well taken care of and service is fantastic
The Chelsea at Washington Township
620 Pascack Road Washington Township, Nj 07676
4.5(23 ratings)
1 / 5Quick Facts
- Total units
- 100
- Licensed capacity
- 100 residents
- Campus setup
- Assisted living and memory care in one location
- Housing model
- Rental accommodations, not entrance-fee based
California CDSS
What Families Think
Reviews for The Chelsea at Washington Township are largely positive, with families praising attentive staff, cleanliness, and a smooth transition into assisted living or memory care. One reviewer, however, described serious problems with understaffing and an unresponsive Executive Director, contrasting sharply with the otherwise glowing feedback.
The Good
- Staff described as attentive, kind, and knowledgeable
- Facility noted as clean and easy to navigate
- Encourages family visits and involvement
- Smooth resident transitions praised by multiple families
- Activities staff singled out as enthusiastic and engaging
The Bad
- One report of chronic understaffing affecting response times
- One report of unresponsive, profit-focused management
AI-generated from reviews and community data.
About The Chelsea at Washington Township
The Chelsea at Washington Township is an active senior living community in Washington Township, Bergen County, New Jersey, offering both assisted living and memory care options. The community provides supportive rental accommodations with all living options available in one central location to ensure convenience as residents' needs evolve.
The assisted living program provides 24/7 care and support, enabling residents to live independently while knowing someone is available to help when needed. The memory care program is designed to stimulate the mind and spirit through activities including music, games, and group trips, with care provided by trained specialists in a vibrant environment.
The Chelsea emphasizes wellness programming that addresses the whole body, mind, and spirit, with staff reporting transformations in residents' health linked to ongoing care and wellness initiatives. The community features beautiful common spaces and senior apartments, with services and amenities designed to provide engaging and convenient experiences.
Daily essentials including dining, housekeeping, enriching activities, health services, and social events are provided on campus, allowing residents to build friendships, stay active, and focus on what matters most. The community maintains distinct floor plans for both assisted living and memory care units, with each apartment style expertly designed to meet the unique needs of senior residents.
Types of Care
Assisted Living
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit — free, and you choose who contacts you.
Help Me ChooseReviews
4.5overall · 23 ratings combined
4.5★ on Google (23)
P.M Ramos
Feb 2026
I feel compelled to write a glowing review of this community. The staff of this location work incredibly hard in the most difficult of situations; taking care of our elders. My father had to go into assisted care about 18 months ago- he kept falling. I spent months looking around NJ for something clean and a contract that was straight forward, fair and reasonable. Chelsea was the one I went with. Not a day goes by that I feel any regret of my choice. My father is doing great and the staff goes above and beyond. It is incredibly hard trying to balance NJ regulations, his care and my sanity-Not sure what I would do without Chelsea or how they do it. Special thank you to Matt Werner who has taken so much time to understand my fathers particular needs, top shelf experience- from the bottom of my heart - Chelsea Washington is the place you want your elder, if it comes to assisted care. If anyone doubts this is not a real review email here on google.
Tiffany M
Aug 2025
Our experience with this senior living facility was deeply disappointing. The biggest issue by far was the administration — particularly the Executive Director, Matt Werner. He was extremely difficult to get in touch with, unresponsive to concerns, and unwilling to make even basic accommodations. Any time we raised issues, it felt like we were being dismissed or treated as an inconvenience. Matt Werner was consistently unprofessional and gave us the clear impression that the facility’s top priority was profit — not people. Rather than showing empathy or a desire to support residents and families, his attitude made us feel like we were just a number on a balance sheet. To make matters worse, the facility is chronically short-staffed. While some of the frontline caregivers tried their best, they were clearly overworked and spread too thin to provide consistent or adequate care. This left residents waiting far too long for help or attention. This is not the kind of place you want your loved one to be if you’re looking for respect, responsiveness, and genuine care. I would strongly recommend looking elsewhere.
Carol E
Mar 2025
After touring several facilities we are so glad we selected The Chelsea in Washington Twp. We appreciated that Matt knew all the residents by name as well as their interests - that gave us a feeling of caring. Once we moved my brother in, he quickly warmed up to Jennifer in activities, who is such an enthusiastic person. She & her staff are a significant reason for his easy transition. When there was an issue with my brothers cell phone, it was so pleasant to receive a call from Mary stating that everything was fine but he asked that she let me know about the phone issue so I would not be worried if I could not get him. Right then & there it was confirmation yet again that the move to assisted living was right, and more so THIS was the right place! I can name so many other staff members, as my brother is happy to share his interactions, from T & the ladies in housekeeping to Angie & the dining room staff to the various aides & volunteers. Most importantly, while the facility is very nice and well maintained, the care exhibited by ALL the staff is by far the most beautiful part of The Chelsea in Wash Twp.
Laraine Bosch
Aug 2024
We went on a guided tour for memory care and assisted living. We found the facility very simple to navigate, extremely clean, rooms were very adequate in size, safe environment. I cannot say enough good compliments about all the people that we met. The kindness. Caring, knowledge. This facility has everything to ensure that any loved who was in their care would be taken care of physically and emotionally. The staff was attentive to all their patients. I was impressed that all questions and concerns were addressed by Matthew. He took as much time needed to ensure that he had addressed all my questions and I learned so much more that I was even aware of. It is extremely difficult to let go of a loved one when you are not able to care for them anymore. I left feeling comfortable that he would be very well taken care of. They encourage family and friends to visit which is comforting to know that we can be part of his life, even if he is not physically in our home. Thanks to all .
Frequently Asked Questions
What types of care does The Chelsea at Washington Township offer?
The Chelsea at Washington Township offers Assisted Living.
Where is The Chelsea at Washington Township located?
The Chelsea at Washington Township is located at 620 Pascack Road Washington Township, Nj 07676 in Washington Township, New Jersey.
What do families say about The Chelsea at Washington Township?
Reviews for The Chelsea at Washington Township are largely positive, with families praising attentive staff, cleanliness, and a smooth transition into assisted living or memory care. One reviewer, however, described serious problems with understaffing and an unresponsive Executive Director, contrasting sharply with the otherwise glowing feedback.
Work at The Chelsea at Washington Township? Claim this listing to update photos, pricing, and details — it's free.