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Reviewers frequently praise the compassion and dedication of individual staff members, especially in memory care and during end-of-life care, and many residents describe the food, apartments, and community atmosphere as excellent. At the same time, a meaningful number of reviews describe serious lapses—staffing shortages, communication breakdowns, safety-system failures, and inconsistent food service—suggesting quality of care can vary depending on which staff and shift a resident encounters.
AI-generated from reviews and community data.
The Boulevard Senior Living of St Charles is a senior living community in St Charles, Missouri offering Assisted Living, Memory Care and Independent Living. Amenities include Guest Meals, Restaurant style Dining Room and Outdoor Patio. Families rate it 4.3 out of 5 across 98 reviews.
The Boulevard Senior Living of St Charles is an assisted living and independent living community in St Charles, Missouri, serving residents with varying care needs. The facility offers independent living apartments, assisted living, and memory care options for older adults seeking community living with on-site support.
Families consistently praise the staff warmth and attentiveness, particularly front-desk team members and memory care leadership. Multiple families noted that meals are a highlight, one resident "constantly tells me how good the food is." Staff members are described as welcoming and engaged with residents, and families appreciate the responsiveness of management during the admission process. Residents in independent living benefit from three meals daily and community activities that support their lifestyle.
However, reviews reveal significant concerns about consistency and management priorities. Some families report gaps between promises made during tours and actual service delivery, particularly regarding memory care capabilities and end-of-life care scope. A few families noted uneven resource allocation across care levels and inconsistencies in dining quality and staffing reliability over time. One family expressed frustration with management's focus, stating the company "only care about money, not the residents."
The Boulevard holds a 4.3 out of 5 rating across 99 Google reviews. Strong reviews highlight compassionate care teams and family-centered transitions; lower ratings cite management responsiveness and service consistency as concerns worth investigating directly during a tour.
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Help Me Choose4.3overall · 98 ratings combined
4.3★ on Google (98)
Debbie Pavelec
Jul 2026
While looking for memory care for my dad, they kept in touch with me on a regular basis. I brought my dad in for an assessment and was told they would get back to me. I was completely ghosted and never heard from them again. I think that’s very unprofessional and deserved a phone call to let me know you did not want to take him.
Gainor K
Jun 2026
Outstanding Team members - The Staff at the Boulevard are all nice, but I want to take the opportunity to mention three staff members that I have witnessed go above and beyond as it relates to engaging the residents.<br><br>Tammy at the front desk is incredible in making people feel welcomed and valued. She is pleasant and helpful -- I am so glad she is here and I know others feel the same way. She has helped me to feel better many times just by allowing me to share my thoughts with her. She's a great listener and she cares. I highly value that.<br><br>Christy, our Resident Services Director!!! Oh my goodness, she is doing such an outstanding job. I have seen other residents tell her the same. We are glad she is here and we appreciate how she listens to learn what interests us, then she does her best to make it happen. She really works hard and we appreciate it.<br><br>Melissa - as a sales person - is so pleasant. I wanted to share that her interaction with the residents makes such a difference. Since I have been here, the sales team has changed a couple of times and in my experience, I have not seem the sales team smile or engage with the residents. Melissa has changed that. I was pleasantly surprised when she said 'hello' and came and made conversation with us. I have been here 2 years and not since we moved in has a sales person even greeted me when passing in the hallways. Anyway, I wanted to share that it makes a difference and Mom and I think Melissa is great! Thank you for having her here. As a daughter of a parent who needs care -- I like knowing that the staff, regardless of their position, 'sees' my mom and the other residents.<br>We also want to mention how much we appreciate Kelly and all she does. She is supportive, encouraging and engaging. Thanks for the great hires, Kelly!<br>Outstanding team!
Barbara Shanafelt
Jun 2026
Things haven't gone so well. Many problems with the facility- AC not working, issues with the water, laundry delayed, torn up, mixed with other people's clothes, and stained and wrinkled. Seem to be having trouble keeping employees. Not a good time to be going to the Boulevard.
Leslie Boyce
Jun 2026
The Boulevard takes wonderful care of my mother. They are kind and compassionate. Mary Jo, Chris, Frankie, Sam, Sam and Billie are just a few of the amazing nurses and care partners. Christy and Katie have a wonderful activities program. We are very lucky to be a part of The Boulevard St Charles family.
Jeffrey Villeret
May 2026
Sure wish there was a person actually working the receptionist desk instead of me standing there for an hour waiting to ask someone a question.
The Boulevard Senior Living of St Charles offers Assisted Living, Independent Living and Memory Care.
The Boulevard Senior Living of St Charles is located at 3330 Ehlmann Rd in St Charles, Missouri.
Reviewers frequently praise the compassion and dedication of individual staff members, especially in memory care and during end-of-life care, and many residents describe the food, apartments, and community atmosphere as excellent. At the same time, a meaningful number of reviews describe serious lapses—staffing shortages, communication breakdowns, safety-system failures, and inconsistent food service—suggesting quality of care can vary depending on which staff and shift a resident encounters.
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