The Auberge at Naperville

The Auberge at Naperville is an assisted living and independent living community in Naperville, Illinois. It serves older adults across a spectrum of care needs, including those with dementia, and operates with 24-hour nursing staff on site.

Families describe markedly different experiences at this community. Several report deeply satisfied stays, with staff described as caring, empathetic, and responsive to medical and personal needs; these families praise good communication from management, engaging activities, and a comfortable physical environment. One family wrote, "I knew on the first visit that this was the place." However, other families document serious concerns: inadequate personal hygiene support (dirty clothing, unwashed faces), staffing shortages that compound care gaps, inconsistent follow-up on reported incidents, and lapses in infection control during COVID. A few families note difficulty reaching residents by phone and initial confusion about communication protocols, though one reported improvement over time.

The facility carries a 4.3-star Google rating based on 68 reviews. The split between five-star and one-star ratings suggests meaningful variation in resident experience, possibly linked to staffing transitions or individual care assignments. Prospective families may want to discuss staffing stability, personal care routines, and communication channels directly with current management.