MyLivingChoice

Windsor Terrace Healthcare Center

7447 Sepulveda Blvd

3.6(104 ratings)· Van Nuys average: 4.3

Windsor Terrace Healthcare Center, photo 11 / 6

Quick Facts

Total units
133
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
133

What Families Think

The Good

  • Provides skilled nursing and long-term care services

The Bad

  • No published pricing information available

AI-generated from reviews and community data.

Windsor Terrace Healthcare Center is a senior living community in Van Nuys, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 104 reviews.

About Windsor Terrace Healthcare Center

Windsor Terrace Healthcare Center is a skilled nursing and long-term care community in Van Nuys, licensed for up to 133 residents. All beds are certified for Medicare and Medicaid. The facility offers 24-hour staffing with on-site registered nurses, medication management, and an emergency call system. Residents have access to private rooms and bathrooms, restaurant-style dining with dietary accommodations, housekeeping and laundry services, social activities, and gathering spaces.

Reviewers report mixed experiences with care quality and staff attentiveness. Some families describe excellent rehabilitation services and compassionate therapy staff dedicated to helping residents regain independence. Others raised concerns about supervision and responsiveness to resident needs in common areas. The facility maintains a CMS overall rating of 1 of 5 stars.

Types of Care at Windsor Terrace Healthcare Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free for families.

Help Me Choose

Reviews of Windsor Terrace Healthcare Center

3.6overall · 104 ratings combined

3.6★ on Google (104)

irina mailyan

Aug 2026

via Google ↗

Excellent Rehabilitation Experience<br>I am very pleased with the care and physical therapy provided at Windsor Terrace . The staff is compassionate, respectful, and genuinely dedicated to helping residents recover and regain their independence.<br>Recently my mother in law broke her leg and needed physical therapy to regain her mobility .<br>The physical therapy team deserves special recognition. The therapists Todd and JR were so helpful during her recovery time. They consistently motivated my mother in law to work toward her goal while making sure she feels safe and supported throughout the process. She is so grateful that they helped her get back to her normal life.<br>Excellent job and BIG thank you to Windsor Terrace team 😊

Sam Ballante

Aug 2026

via Google ↗

Hmm. Facility looks swell from the outside. Check in at front desk to visit my brother and get his room number. Didn't take long to find him sitting alone, slumped over in a main hallway. Nobody, not one person, for at least a half hour checked on him. Finally, a nurse said they are placing him in another room. Two hours later! My younger brother, also visiting, had to round up some ice water for him. Couldn't find a nurse who could elaborate on his condition and prospects for recovery. After a while someone moved him to a corner of another busy hallway to wait for the room change. The flooring in some sections of hallway are worn out and patched with black duct tape while others lack complete flooring and base board. Dirty equipment and obsolete beds, he is now in another room that takes me back two decades. Place smells bad in some areas. Not a healing place. One more thought, he had on the hospital socks they give give you. One was torn and unusable. We pointed that out and new ones put on.

An Ma Vel

Apr 2026

via Google ↗

The CNA Laura Baltazar is the WORST. She's unprofessional. What kind of employee thinks it's okay to show up with exposed hickies when working in a healthcare environment. One of the residents was saying that she never empties his urine bag, other CNAs have to go in and drain it. How she's still employed is beyond me.

Josh Vanloon

Jun 2025

via Google ↗

Nurses have no consideration for the apartments they work next to and always park horribly.

Request information

Ask about availability, pricing, or a tour.

Have you already been in touch with Windsor Terrace Healthcare Center?

By submitting, you're okay with us and Windsor Terrace Healthcare Center reaching out by phone, email or text. Always free for families; if you move in, the community may pay us a referral fee, never you.

Government Inspection History

32 inspection visits in the last three years, 113 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 21, 2026Health Complaint2 citations
  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 23, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 23, 2026

Apr 8, 2026Health Complaint1 citation
  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 15, 2026

Mar 6, 2026Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2026

Jan 15, 2026Fire Safety StandardHealth ComplaintHealth Standard20 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 28, 2026

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 28, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2026

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2026

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2026

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 28, 2026

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2026

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2026

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2026

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 20, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2026

  • Observe each nurse aide's job performance and give regular training.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2026

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2026

  • Dispose of garbage and refuse properly.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2026

  • Install a fire alarm system that can be heard throughout the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2026

Aug 26, 2025Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 27, 2025

Aug 19, 2025Health Complaint1 citation
  • Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2025

May 19, 2025Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2025

May 6, 2025Health Complaint2 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 12, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 12, 2025

Mar 7, 2025Health Complaint1 citation
  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 17, 2025

Feb 8, 2025Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 20, 2025

Jan 30, 2025Health Complaint2 citations
  • Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 3, 2025

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 3, 2025

Dec 17, 2024Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 20, 2024

Dec 6, 2024Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 19, 2024

Nov 21, 2024Fire Safety StandardHealth ComplaintHealth Standard20 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 27, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 27, 2024

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024

  • Ensure that residents are free from significant medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2024

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 5, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024

Nov 14, 2024Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2024

Oct 25, 2024Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 8, 2024

Oct 4, 2024Health Complaint1 citation
  • Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 16, 2024

Sep 18, 2024Health Complaint3 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 30, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2024

Sep 11, 2024Health Complaint1 citation
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2024

Sep 5, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 15, 2024

Jul 25, 2024Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 13, 2024

Jul 5, 2024Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 9, 2024

May 28, 2024Health Complaint1 citation
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 13, 2024

May 17, 2024Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 1, 2024

Showing the 24 most recent of 32 inspection visits.

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Windsor Terrace Healthcare Center offer?

Windsor Terrace Healthcare Center offers Skilled Nursing / Long Term Care.

Where is Windsor Terrace Healthcare Center located?

Windsor Terrace Healthcare Center is located at 7447 Sepulveda Blvd in Van Nuys, California.

How did Windsor Terrace Healthcare Center do on recent health and safety inspections?

Windsor Terrace Healthcare Center had 32 government inspection visits in the last three years, with 113 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Windsor Terrace Healthcare Center?

Submit the Request Information form on this page, or contact Windsor Terrace Healthcare Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Windsor Terrace Healthcare Center? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Van Nuys.

Prefer to stay home?

Home care agencies serving Van Nuys bring help to the house: daily living, companionship, and respite for family caregivers.