1 / 2Reviews for Tender Touch Senior Services are sharply divided: several families praise individual caregivers for compassionate, reliable care, while others report serious problems with management's handling of veteran clients and caregiver scheduling. The agency provides in-home personal care and companionship services, including a VA-specific program for veterans, but is not covered by Medicare.
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Tender Touch Senior Services is a home care agency serving Elizabethtown, Kentucky offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.9 out of 5 across 8 reviews.
Tender Touch Senior Services provides in-home care for seniors and veterans in Elizabethtown, Kentucky. The agency offers personalized support designed to help older adults remain safely and comfortably in their own homes while maintaining independence and dignity.
The company serves eligible veterans through the VA's Homemaker and Home Health Aide Program, assisting with daily living activities, personal care, light household tasks, and other needs under the supervision of a registered nurse. For other seniors, Tender Touch provides in-home services including help with personal care, mobility, meal preparation, and companionship. These services are available to individuals with long-term care insurance or those paying privately, as they are not covered by Medicare.
Tender Touch is a state-certified agency in Kentucky that maintains compliance with all state and federal employment regulations. The company conducts thorough background checks, drug screening, and reference verification for all caregivers, who receive ongoing training to ensure quality care. Caregivers are covered by Worker's Compensation Insurance and the company carries extensive liability coverage.
The business was founded by Dona McCurry in August 2003 and is now co-owned with her husband Roger. The agency emphasizes a hiring process focused on selecting caregivers who demonstrate a genuine commitment to serving seniors with compassion, dignity, and respect.
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Help Me Choose2.9overall · 8 ratings combined
2.9★ on Google (8)
Ann
May 2025
Tender touch is not a good company to care for our veterans. I used them for about 5 years. The first couple years were great, then it slowly went downhill. I'll never use them or recommend them. Joan yells and screams at care givers. She writes ridiculous emails to them, yes I was read many by many different caregivers. She also treated me pretty badly a couple times. I hope they lose the VA contract this company does not deserve to have the privilege of taking care of us
Marcia R
May 2024
Kayla is a lifesaver to us! She takes such good care of my Mom, she's like family. I don't know what we would have done without Kayla's excellent care! She goes above and beyond to see Mom is well taken care of. Thank you, Kayla!!!
Carolyn Blake Press
Mar 2021
Absolutely the worst experience ever‼️ My father is 83 a US Airforce veteran..he is blind, stage five renal failure and disabled. My mother is 87 and is his 24 hour caregiver. Too make a long story short he has been with this company 4 years. Usually has one caregiver. The last year he has had different caregivers, during November, December they have had 3 different caregivers to cover a six day week. One of the caregivers requested to work full-time with my father, my father who is blind felt safe with one caregiver. My mother tried talking to the mgmt team and requested the one caregiver they refused. After all this stress my 87 year old mother suffered a heartattack. The SAME day Joan Beams (director of Tender Touch) agreed for the caregiver to come full-time...with stipulations. Joan Beams told me IF this one caregiver called out sick or went on vacation they would not send out anyone else. Unbelievable!!! One week later we receive a call from the VA that "Tender Touch" has dropped my parents, unbe known to us!! The caregiver was crying my parents devastated. If this is how our Veterans are being treated you, Joan Beams and Tender Touch should be ashamed of yourself. I would not treat a dog this way. You are a heartless person who treated my parents with total disregard. Shame on you!!
Ted Castro
Dec 2014
Tender Touch Senior Services is amazing, the staff is second to none. They are very professional and treat my mother with the utmost respect. We consider them a family outside of our own, and I would recommend them to anyone in need of these services.
Sammy Case
Nov 2014
At Tender Touch Senior Services they are very responsive to their clients needs. Cannot say enough about Donna, Melyssa, and Val. They and the rest of the staff is fantastic. They taken care of my mother in more than enough ways, and that means alot.
Tender Touch Senior Services offers At-Home Care.
Tender Touch Senior Services is located at 410 N Mulberry St in Elizabethtown, Kentucky.
Reviews for Tender Touch Senior Services are sharply divided: several families praise individual caregivers for compassionate, reliable care, while others report serious problems with management's handling of veteran clients and caregiver scheduling. The agency provides in-home personal care and companionship services, including a VA-specific program for veterans, but is not covered by Medicare.
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