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Most reviewers describe Tender Touch Heart & Home as a small, family-run skilled nursing home where staff and the owner are personally involved in residents' care, with several long-term residents staying for years. One reviewer strongly disagreed, raising concerns about money-driven priorities and management.
AI-generated from reviews and community data.
Tender Touch Heart & Home is a senior living community in Elizabethtown, Kentucky offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 21 reviews.
Tender Touch Heart & Home is a small skilled nursing and long-term care facility in Elizabethtown, Kentucky, with a licensed capacity of 15 residents. The community is owner-operated and positioned as a home-like setting for older adults requiring nursing care and memory support.
Families consistently describe attentive, personal care from the nursing staff and leadership. Multiple reviewers noted the facility is clean and decorated in a homey way, with staff who take time to know residents individually. One family highlighted that when their father needed post-surgical recovery after hip and knee replacements, the director insisted he return to the facility rather than transfer elsewhere, stating a commitment to "the right kind of care for recovery." Families also emphasized compassionate end-of-life care and a welcoming atmosphere where residents feel valued.
The community holds a 4.1 out of 5 rating across 21 Google reviews. While the majority of reviews are highly positive, there is at least one strongly negative review citing concerns about attention and care priorities, suggesting experiences have varied among families.
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Help Me Choose4.1overall · 21 ratings combined
4.1★ on Google (21)
James Bennett
Jun 2026
This place is horrible, do not ever move your family member or loved one into this facility. The only thing this place worries about is money, not one on one attention, not appropriate caring. Joan has a terrible reputation in the health care field, and unfortunately Melissa is headed that way too! Please do not move your family into tender touch!!!
Karen Walker
May 2026
All the staff at Tender Touch took excellent care of our mother throughout the years she resided there. They all showed kind and compassionate care of her, especially towards the end. Always professional and respectful. I highly recommend them.
Holly Fraser
Oct 2025
We moved my Mom into TTHH Nov 2024, after realizing this would be the best for her at this point in her life. From the first visit, meeting Dona (owner), Joan the Director and many of the nurses, I felt this was the best decision. The facility was clean, very tidy, beautifully decorated and homey! My Mom suffered from dementia and she moved in pretty sick, but the staff was so wonderful. I was moving her in by myself, and Barry (Joan’s husband) helped so much getting her Tv set up, assembling furniture..etc. My Moms stay was very short, but the entire time she was well taken care of, 24/7. All the nurses and staff were amazing, especially Diane. I can only say good things about Tender Touch, and will be forever grateful for how they treated my Mom and I. Thank you so much for everything.
Shannon
Oct 2025
My aunt has been a resident here for over seven months now, and our family couldn't be more grateful for the care and compassion she's received. From the very beginning, the staff made her feel welcome and cared for like family. They take time to know each resident personally and go above and beyond to make sure everyone feels valued and comfortable. The facility is always clean, cheerful, and full of life - there's a genuine warmth in the atmosphere. Communication with staff has been excellent and we feel confident that she is in good hands with their onsite medical provider for any primary care needs. We are thankful for the entire team and the way they pour into our aunt.
Jane Todd
Oct 2025
To Kelly who spent an hour writing about nonsense, get it in writing. To Harrison who wrote red flags...be more specific to be taken seriously. My dad has been there 4 years now. He has had a hip replacement and knee replacement since. Told Joan I would put in him in long term care to recover...she said nope bring him back here, we want to make sure he gets the right kind of care for recovery.
3 inspection visits in the last three years, 9 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2026
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 12, 2026
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2025
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2019
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2019
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2019
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2019
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Tender Touch Heart & Home offers Skilled Nursing / Long Term Care.
Tender Touch Heart & Home is located at 913 North Dixie Avenue in Elizabethtown, Kentucky.
Most reviewers describe Tender Touch Heart & Home as a small, family-run skilled nursing home where staff and the owner are personally involved in residents' care, with several long-term residents staying for years. One reviewer strongly disagreed, raising concerns about money-driven priorities and management.
Tender Touch Heart & Home had 3 government inspection visits in the last three years, with 9 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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