Jan Bolding
Jun 2024
My Mother lived here 6 years until June 11, 2024. One star and why-<br><br>1.Lack of communication in Administration<br><br>2. Administration- during 6 year period -<br>First administrator was excellent, Cheryl associated with the residents, was friendly and easy to contact at any point in time. It was almost like 24 seven Care! Oh and did I mention she was also the D. O. N. She could do both jobs and run circles around the other administrators and present D.O.N.<br><br>Second Administrator it was a far different story, and even one told by the present Administrator. There was neglect on her part in administration, often things were left undone and on the responsibility of the staff taking charge. One instance there was feces left on the floor for 3 days. Her bathroom was unusable due to the stool overflowing. Yes, I have pictures.<br>Grace, that admin was very kind, but really did not seem to know what was going on most of the time.<br><br>Present day, Administrator.<br>I’m convinced that the owners of Tealridge decided to put someone in that position who could take charge and clean up. We were on the agenda as one of the ones for cleanup. I agree it was time to move our mother due to more needs on her behalf. The manner in which we were approached was wrong it was forced, without notice. Will not give details on this, but was uncalled for. Within 2 1/2 weeks, my mother was moved out of Tealridge Assisted Living. Prepaying for this to happen at new facility. I think anyone would recognize the pressure that was put upon us. After all belongings were moved out I verbally talked with Chiquita, the administrator of Tealridge Assisted Living who informed me<br>I would be getting a refund for those days not used. I was pressured to get her out of Tealridge and yet a week later I find out that billing has no record of issuing a refund check that I was promised by administration that would happen. Now I am told that I will have to wait 30 days even though I have had to pre-pay at my Mothers other establishment we moved her to. Is this a lack of communication?<br>I had to prepay for the place for my Mother now. Tealridge still owes me over 2400,00. I do not like having to do a rant and never would have, but this is nuts getting the run around trying to find a person to contact. Always out of the office or sorry they are not available. Need some answers and not just promises and nothing happening. Just cut a check and let me come pick it up!! Wake up Tealridge owners. You have a problem.
