1 / 5Reviews of Symphony at Aria are mixed, with strong praise for individual staff members' compassion and rehab support alongside serious concerns about staffing levels, communication, and building upkeep. Families describe both attentive, skilled care during short-term rehab stays and troubling lapses in long-term care and medical follow-through.
AI-generated from reviews and community data.
Symphony at Aria is an assisted living and skilled nursing facility in Hillside, Illinois, serving patients across short-term rehab and long-term care. The community has a Google rating of 3.3 out of 5 stars based on 40 reviews.
Family experiences at the facility are mixed. Several families praise the staff's professionalism and compassion, particularly noting the therapy department's commitment and the competence of nursing leadership. One family observed a nurse providing thoughtful care during a patient transport, ensuring comfort throughout the journey. However, other families have raised serious concerns about responsiveness to medical needs, staffing levels, and care coordination. One family reported that staff ignored updates about their father's medical condition, resulting in delayed treatment of a significant health issue. Another found the facility understaffed and difficult to work with regarding medication management and physician availability during a rehab stay. Food is described as balanced but unadorned.
The facility appears to have undergone improvements in recent years according to one long-term family observer. Reviewers note variability in their experiences, particularly between short-term rehab and long-term care units, suggesting the quality of care may depend on department and individual staff members.
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Help Me Choose3.3overall · 40 ratings combined
3.3★ on Google (40)
Thomas Tutoring
Nov 2021
Crystal, the head nurse, and the Aids are the best. The Therapy Department works hard to help my sister regain her strength back. Though the food is not gourmet, it is balanced. I have had other loved ones at this establishment in years past. However, in my opinion, there has definitely been an upgrade!
G B
Aug 2018
I was very disappointed and dissatisfied with my experience at Symphony at Aria. Understaffed and unresponsive to patient needs. I only saw my attending physician two times and getting my medications right was extremely difficult. Look for better options when looking for a rehab facility. This is a nursing home. I will never go back there if I am in a position requiring rehab services again. I saw the photos here on Google but don't be mislead... The building is old, rooms are cramped and overall the place is beginning to look rundown due to lack of maintenance.
Antoinette G.
Aug 2018
I had the opportunity to witness wonderful patient care at Aria. A patient was being transported from Aria to a nursing home in Birmingham, Alabama. Being that this was going to be a long transport, the nurse packed more than enough essentials to make sure the patient would be comfortable during her trip. She stayed with the patient and comforted the family until the patient was ready to be transported. This nurse is one example of great care Aria offers. Keep up the great work Aria and kudos to hiring amazing staff members for great patient care!
Virtuous Me * P. Bailey *
May 2018
When my dad first arrived there, I felt a moderate level of comfort regarding his care. Later, he was admitted to longterm care and everything started to decline. My family informed the pertinent staff of his current medical condition, they staff ignored us. The tumor had been left untreated and has now grown beyond treatment. Yesterday, he started vomiting uncontrollably. The nurses placed him in bed, placed a sheet under his chin, and propped a pillow behind him so that he'd tilt to the side, then left the room. Needless to say, it did not work. When in my sister arrived, he was on his back with vomit cascading down his front. I thank God that he did not choke. In addition, to their lack of attention to medical needs, the staff is very careless the the patients personal needs and property.
Stephen “Steve” Di Biase
Jun 2015
I was referred to Aria for 10 days of rehab for a hip replacement.My positive experience was largely resulting from the very professional and competent staff. Generally caring for the ill, especially the elderly, can be challenging and one that can lead to the staff becoming cold and short tempered. I didn’t observe, or experience, this at any time. Everyone caring for me, from nurses and doctors to the cleaning staff, were polite, skillful and patient with me despite my periods of anger over my situation.The staff represented the brand very well.
Symphony at Aria offers Assisted Living and Skilled Nursing / Long Term Care.
Symphony at Aria is located at 4600 Frontage Rd in Hillside, Illinois.
Reviews of Symphony at Aria are mixed, with strong praise for individual staff members' compassion and rehab support alongside serious concerns about staffing levels, communication, and building upkeep. Families describe both attentive, skilled care during short-term rehab stays and troubling lapses in long-term care and medical follow-through.
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