MyLivingChoice

Promise Skilled Nursing Facility of Wichita Falls

1101 Grace St

2.4(14 ratings)· Wichita Falls average: 4.5

Own this community? Update your listing

Promise Skilled Nursing Facility of Wichita Falls, photo 11 / 2

Quick Facts

Total units
72
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
72

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of this skilled nursing facility are overwhelmingly negative, with reports centering on neglectful care, unsanitary conditions, and poor communication with families. Multiple reviewers describe serious safety and dignity concerns, including delayed hygiene care, medication errors, and shared rooms without private bathrooms.

What reviewers praise

  • One reviewer described staff as polite

What reviewers flag

  • Multiple reports of neglectful, unsanitary care conditions
  • One report of a resident left in a wet bed for hours
  • One report of incorrect medication administration
  • One report of a shared room with no private bathroom
  • Reviewers describe bare minimum communication with families

AI-generated from reviews and community data.

Promise Skilled Nursing Facility of Wichita Falls is a senior living community in Wichita Falls, Texas offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Wheelchair Accessible. Families rate it 2.4 out of 5 across 14 reviews.

About Promise Skilled Nursing Facility of Wichita Falls

Promise Skilled Nursing Facility of Wichita Falls is a skilled nursing and long-term care community in Wichita Falls, Texas, licensed for up to 72 residents. It is Medicare and Medicaid certified and operates as a for-profit limited liability company with 24-hour staff, emergency call systems, housekeeping, medication management, and wheelchair accessibility.

The facility holds a CMS overall rating of 2 of 5 stars. Reviewers consistently report serious concerns across multiple areas: inadequate communication from staff, poor sanitation, neglectful care, and rapid decline in residents' conditions. One reviewer noted their stable family member declined within a week of admission. Multiple reviewers described the facility as unsanitary and expressed they would not recommend it to others.

Types of Care at Promise Skilled Nursing Facility of Wichita Falls

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free for families.

Help Me Choose

Reviews of Promise Skilled Nursing Facility of Wichita Falls

2.4overall · 14 ratings combined

2.4★ on Google (14)

K. F.

Jun 2026

via Google ↗

Currently being held hostage! My nurse, Connie approximately 5 ft 10 to 5 ft 11. brunette with short hair graying. Crosses through our arms across your chest a lot. Her supervisor told me that there are cameras in the ceiling which is a lie. Want to go home. Mentally alert and ready to go according to the physical therapist. The nurse refuses to open the window so I don't freeze to death because they're air conditioner is broken on freezing. Even though it was done for me yesterday by other staff. Was left in a wet bed since 2:00 a.m. it's now 9:40 a.m. now I've been in a wheelchair for over an hour still waiting for it to be changed. The staff love to torture people emotionally at least that would be the case considering they do it non-stop almost all of them. Don't seem to have the time to come clean my bed so that I can get back in it I'm stuck in my wheelchair. CONNIE LIED TO HER SENIOR NURSING STAFF ABOUT GIVING ME MY MORNING MEDS. Now I'm told that they can't give me anything since I signed the release forms. But she knew that that would happen didn't she. They just back up their staff they don't give a damn. WAS TOLD BY NURSE'S SUPERVISOR THAT I NEED TO BE THE BUILDING OR I HAD TO AGREE TO TEAR UP THE FORM THAT I SIGNED TO LEAVE AGAINST THEIR ADVISEMENT. She refused to put me on the toilet so I can have a bowel movement. She tore it up in front of my face over the toilet, before she pulled up my pants and sat me down. I have chronic arthritis and I'm 65 years old I report every place like this that I have been I've been in because they torture people because their lives are lousy. It's just that simple. Have only been here 3 days. Begged them to get me out of the wheelchair because it made my back pain worse was in the wheelchair until 3:00 p.m.

Helen Robeson

May 2026

via Google ↗

If you love your family member/friend please consider another place! Would NEVER recommend this place!

Maegan Robeson

Feb 2026

via Google ↗

Would not recommend this place to anyone. My stable family member rapidly declined within a week of being here. Bare minimum communication and very neglectful on top of unsanitary. Please consider a different place for your loved one.

Yolanda Gonzales

Apr 2022

via Google ↗

These facilities are an embarrassment to healthcare. My family member was there and this is an extremely unprofessional Ill mannered behaved facility all the way to their administrative. This patient has a deadly infection and these facilities discharged a patient home with no care at home for the patient or family member to help this patient. This patient was medicated incorrectly and these so called professionals in this facility do not care about their patients or they are for them. This a completely unsafe and unprofessional place to place you're family member. Be aware of this place. This is not the facility that needs to be trusted with anyone family member.

AMY ROGERS SNIDER

Sep 2020

via Google ↗

It wouldn't let me rate 0 Stars. Facility is dirty. My mom is in the room with 2 men and 1 woman. No bathroom. Not on any monitors. No bathroom in room. Horrible doctor but the staff is polite I'll give them that 1 star

Request information

Ask about availability, pricing, or a tour.

Have you already been in touch with Promise Skilled Nursing Facility of Wichita Falls?

How our free service works

Texas asks us to share this in writing.

MyLivingChoice is a free service that helps you find senior living. We are paid by our participating communities: if you move into a community we introduced you to, that community pays us a referral fee. You never pay us anything.

We do not own or manage any community, and none owns us. Our only ties to the communities we list are the referral agreements that pay us and the listing upgrades some buy. A community that pays us is marked Partner or Sponsored on our site, and a community that has bought verification is marked Verified.

The communities we suggest may not be every one in your area, and we can only make introductions to communities that work with us.

To make an introduction we share your name, contact details and the care needs you told us about, and nothing else. You can stop using our service at any time, for any reason and at no cost, and if you do we will let any community we introduced you to know.

By submitting, you're okay with us and Promise Skilled Nursing Facility of Wichita Falls reaching out by phone, email or text. Always free for families; if you move in, the community may pay us a referral fee, never you.

Government Inspection History

6 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 20, 2025Fire Safety StandardHealth Standard8 citations
  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2025

  • Ensure each resident receives an accurate assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 30, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 30, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 10, 2025

Jan 24, 2025Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 27, 2025

Feb 9, 2024Fire Safety StandardHealth ComplaintHealth Standard5 citations
  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2024

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 9, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 9, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 14, 2024

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 9, 2024

Jan 23, 2024Infection ControlNo citations
Nov 4, 2023Health Complaint1 citation
  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 27, 2023

Dec 9, 2022Fire Safety StandardHealth Standard16 citations
  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 10, 2022

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 13, 2023

  • Assess the resident when there is a significant change in condition

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 18, 2023

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 10, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2023

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2022

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2023

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2022

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 4, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity B of L: potential for minimal harm, patternCorrected Jan 31, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Promise Skilled Nursing Facility of Wichita Falls offer?

Promise Skilled Nursing Facility of Wichita Falls offers Skilled Nursing / Long Term Care.

Where is Promise Skilled Nursing Facility of Wichita Falls located?

Promise Skilled Nursing Facility of Wichita Falls is located at 1101 Grace St in Wichita Falls, Texas.

What do families say about Promise Skilled Nursing Facility of Wichita Falls?

Reviews of this skilled nursing facility are overwhelmingly negative, with reports centering on neglectful care, unsanitary conditions, and poor communication with families. Multiple reviewers describe serious safety and dignity concerns, including delayed hygiene care, medication errors, and shared rooms without private bathrooms.

How did Promise Skilled Nursing Facility of Wichita Falls do on recent health and safety inspections?

Promise Skilled Nursing Facility of Wichita Falls had 6 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Promise Skilled Nursing Facility of Wichita Falls?

Submit the Request Information form on this page, or contact Promise Skilled Nursing Facility of Wichita Falls directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Promise Skilled Nursing Facility of Wichita Falls? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Wichita Falls.

Prefer to stay home?

Home care agencies serving Wichita Falls bring help to the house: daily living, companionship, and respite for family caregivers.