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Sunnybrook Rehabilitation Center

25 Sunnybrook Road

3.1(95 ratings)· Raleigh average: 4

Sunnybrook Rehabilitation Center, photo 11 / 5

Quick Facts

Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
95
Admission criteria
Requires at least 3 nights prior hospitalization
Therapy frequency
PT/OT/speech therapy offered up to 7 days weekly
Respite care length
Respite stays range from days to several months
Telehealth access
Telemedicine available day, after-hours, and weekends

What Families Think

Reviews for Sunnybrook are sharply divided: many families praise individual nurses, therapists, and admissions staff by name for compassionate, effective rehab care, while a substantial number of others describe serious lapses in nighttime supervision, hygiene, and communication. The facility appears to deliver strong daytime therapy and nursing attention but shows notable inconsistency during nights and weekends, according to multiple accounts.

The Good

  • Physical and occupational therapists praised repeatedly by name
  • Many reviewers describe nurses and CNAs as caring and attentive
  • Admissions and social services staff noted for strong family support
  • Several patients say meals tasted homemade, not institutional
  • Telemedicine available day, after-hours, and weekends

The Bad

  • Multiple reports of unanswered call bells and neglect overnight
  • Several reviewers describe missed showers or unsanitary conditions
  • Multiple accounts of lost, stolen, or misplaced personal belongings
  • Communication breakdowns between shifts noted by several families
  • Reports of delayed pain medication or missed doses

AI-generated from reviews and community data.

Sunnybrook Rehabilitation Center is a senior living community in Raleigh, North Carolina offering Skilled Nursing / Long Term Care and Assisted Living. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 3.1 out of 5 across 95 reviews.

About Sunnybrook Rehabilitation Center

Sunnybrook Rehabilitation Center is a nursing and rehabilitation center located in Raleigh, North Carolina, offering both short-term and long-term inpatient care.

Patients who have been hospitalized for a minimum of three nights may qualify for a short-term stay at the center to receive 24-hour nursing care along with physical, occupational, and speech therapy up to seven days a week. The center also accommodates short-term respite in-patient stays ranging from a few days to several months.

For those requiring a permanent in-patient stay, admission can be arranged from a hospital, an assisted living facility, or directly from home, following an admission order from the patient's primary physician.

The center has added specialty clinical programs designed to better serve patients, including additional staff training and education on specialized equipment and treatment programming intended to enhance recovery times. A dedicated Recovery Program supports individuals who were diagnosed with COVID-19, required hospitalization, and are now in the recovery phase, helping them return to their prior level of function in a supportive environment.

Sunnybrook also uses portable telemedicine equipment, which is available during the day, after hours, and on weekends, allowing residents to consult with medical providers without needing to leave their bed.

Types of Care at Sunnybrook Rehabilitation Center

Assisted LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

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Reviews of Sunnybrook Rehabilitation Center

3.1overall · 95 ratings combined

3.1★ on Google (95)

Ruth

Jul 2026

via Google

Do not leave your loved one here. Sunnybrook is disgusting, unsanitary, and some residents are truly neglected. Cockroaches on the floors, even the eating tray tables are left covered in dried food and never wiped down. Clogged plumbing left for weeks, gross bathrooms. Every time I visit, "care givers" have left a mess of supplies all over my loved one's small side table and move around all of their personal belongings without even asking, and then my loved one can't find their items. Every time I go in there, I have to clean up and put their belongings back in place, so that they are reachable. Residents wait ENTIRELY too long to be "changed" and have to sit in their own excrements. I show up and my loved one is wearing clothes that aren't even theirs! No blanket. They even gave my loved one food they are ALLERGIC to! Thank God I was there that day to ensure they didn't eat it! The final straw was when my loved one told me that they don't get a shower each week! There are some kind nurses, but this place is far from what the website displays. It absolutely blows my mind that this place has any positive reviews.

Mary Pulliam

Jun 2026

via Google

I’m sorry that it’s taken me so long to write a review! I’ve been in the hospital a couple of times since I left Sunnybrook on March 6. The absolute best therapy department ever! The physical and occupational therapists made me work 5 days per week and wouldn’t take no for an answer when I was tired.🤭. They would make sure that I didn’t overdo it if I was in pain. Office personnel were helpful and the social worker was great! I don’t have any thing to say on the negative side except make sure you keep a close eye on what your medications are. Housekeeping and maintenance as well as dietary were good as well.

Bob Travis

May 2026

via Google

My 91 year old Mom was at Sunnybrook for Rehab after a stay at Wake Med. We found the entire staff caring, friendly, and attentive to the needs of the patients. Mom made several friends there and loved the food.

Ashley Kay

May 2026

via Google

My family’s experience at Sunnybrook was nothing short of amazing. My mom suffered a fall and has to stay at the facility for about 5 weeks for rehab services. I was absolutely terrified to leave her anywhere for that long as I was sure she wouldn’t be taken care of the same way I could. But I also didn’t have the means to supply any type of PT/OT. Needless to say, from the very first day, we were greeted by her nurse (Sue) who was absolutely fabulous. She was so welcoming and knowledgeable. She handled every concern we had with a smile on her face and assured us that my mom’s stay would be safe and successful. She was thorough in explaining how everything worked and what we had to expect during the stay. My mom is constantly calling me to tell me how much she loves Sue and looks forward to the morning shifts so she can see her. I would also like to point out the facilities cleanliness and hospitality, both wonderful. The only negative things I can find to say is that the food could be of better quality and they can do a better job at keeping the building cooled down especially during the hot months approaching.

Will McNeil

Apr 2026

via Google

Bring your parents here if you want them to die. Everyone is awful. The nurses are a joke and the administration is even worse. The gray haired lady in the admin office is the most disrespectful and not sympathetic at all she’s literally the worst. They take no responsibility for anything they do wrong and gaslight you into making it about you. BEWARE! Strongly recommend you look elsewhere because your family member will die here. They just stand around and let it happen. The worst of the worst. This place should be shut down. Elder abuse and negligence is just part of the deal if you choose to have a family member here. Look elsewhere.

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Government Inspection History

6 inspection visits in the last three years, 38 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 20, 2025Fire Safety StandardHealth Standard10 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 16, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

  • Properly install and monitor supervisory attachments on automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity B of L: potential for minimal harm, patternCorrected Mar 5, 2025

Oct 8, 2024Health Complaint1 citation
  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 18, 2024

Jun 21, 2024Health Complaint4 citations
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 9, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 9, 2024

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 7, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 9, 2024

Jan 11, 2024Fire Safety StandardHealth Standard13 citations
  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 8, 2024

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Install a fire alarm system that can be heard throughout the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 26, 2024

Aug 18, 2023Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 8, 2023

Sep 15, 2022Fire Safety StandardHealth Standard9 citations
  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 16, 2022

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 16, 2022

  • Properly install and monitor supervisory attachments on automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 16, 2022

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2022

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2022

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2022

  • Meet other general requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2022

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Sunnybrook Rehabilitation Center offer?

Sunnybrook Rehabilitation Center offers Assisted Living and Skilled Nursing / Long Term Care.

Where is Sunnybrook Rehabilitation Center located?

Sunnybrook Rehabilitation Center is located at 25 Sunnybrook Road in Raleigh, North Carolina.

What do families say about Sunnybrook Rehabilitation Center?

Reviews for Sunnybrook are sharply divided: many families praise individual nurses, therapists, and admissions staff by name for compassionate, effective rehab care, while a substantial number of others describe serious lapses in nighttime supervision, hygiene, and communication. The facility appears to deliver strong daytime therapy and nursing attention but shows notable inconsistency during nights and weekends, according to multiple accounts.

How did Sunnybrook Rehabilitation Center do on recent health and safety inspections?

Sunnybrook Rehabilitation Center had 6 government inspection visits in the last three years, with 38 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Sunnybrook Rehabilitation Center?

Submit the Request Information form on this page to connect with Sunnybrook Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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