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Summerstone Health & Rehabilitation Center

485 Veterans Way

2.8(142 ratings)· Kernersville average: 3.5

Summerstone Health & Rehabilitation Center — photo 11 / 5

Quick Facts

Total units
138
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
138
Location
Directly across from Novant Health Kernersville Medical Center
Nursing coverage
Round-the-clock RN, LPN, and CNA staffing
Short-term options
Offers respite care alongside long-term stays

What Families Think

Summerstone is a skilled nursing and rehabilitation center in Kernersville, NC, offering short-term rehab alongside long-term care, hospice, and respite services. However, its Google reviews are overwhelmingly negative, with families describing serious lapses in hygiene, medication management, and staff communication. The 2.8-star rating reflects a pattern of complaints rather than isolated incidents.

The Good

  • 6,000 sq ft on-site therapy gym
  • In-house physical, occupational, and speech therapists
  • Full continuum: rehab, long-term care, hospice, respite
  • Located directly across from a hospital

The Bad

  • Multiple reports of neglect and unaddressed medical issues
  • One report of unsanitary conditions and possible infection exposure
  • One report of staff using sedatives to manage residents
  • Several reviewers cite poor admissions communication and mismanagement

AI-generated from reviews and community data.

About Summerstone Health & Rehabilitation Center

Summerstone Health and Rehabilitation Center in Kernersville, North Carolina provides skilled nursing care and rehabilitation services. The facility offers a complete continuum of care including short-term rehabilitation, long-term living, outpatient therapy, hospice care, palliative care, and respite care.

The center's rehabilitation program focuses on helping patients regain skills and independence following accidents, surgery, stroke, or cardiac events. A clinical team develops person-centered care plans designed to decrease readmission risk and address secondary conditions. In-house physical, occupational, and speech therapists create individualized daily plans with achievable goals to help patients return to as full a lifestyle as possible. Physical therapy addresses mobility, balance, coordination, and joint movement; occupational therapy helps with daily tasks such as bathing, grooming, dressing, and eating; and speech therapy improves communication skills, cognitive function, and swallowing abilities.

Summerstone's 6,000 square-foot therapy gym includes an Activities of Daily Living Suite and offers electrical stimulation therapy to support improved joint movement and muscle strength. For skilled nursing care, registered nurses, licensed practical nurses, and certified nursing assistants provide round-the-clock care for both short-term and extended stays, with services including wound care management, fall interventions, incontinence management, IV therapy, full-time physician coverage, geriatric psychiatry services, psychosocial support, and podiatry services.

Located across from Novant Health Kernersville Medical Center and easily accessible from I-40, the facility emphasizes safe discharge planning to support patients' transitions back to their prior living settings.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

2.8overall · 142 ratings combined

2.8★ on Google (142)

Steven Waynick

Jun 2026

via Google

The admissions staff is useless!!! Will not return calls and will answer phone calls!!! Also they lie about info that they thell you!! The phone operator has the personality of a rock wall!!! Do yourself a favor keep your loved ones away from this place at all cost!!! You don't even deserve the one star that I gave you!!! Thank you Christy for doing nothing and thank you Tosha for telling me an out right lie,and a big shout out to the phone operator with the personality of a rock wall!! It's employees like you who run a place of business in the ground!!!

Wayne Barini

Apr 2026

via Google

This place is the worst u can press the call button and no one never comes the food here stinks and all they have is water and sweet tea, which you never can get the CNS don't pay you no mine I regret ever coming to this place. I haven't seen a nurse since this morning. This place is the worst ever ever seen your family here.day 2 its the worst for breakfast 2 boiled eggs coffee no cream or sugar a 4 Oz glass of oj i don't want to be here

Bree Travis

Mar 2026

via Google

BEWARE OF SUMMERSTONE! Do not be fooled by the enticing outward appearance of this place...my loved one is diabetic and I believe they used dirty lancets on her and infected her with hepatitis B for which there is no cure. The same poop stains stayed on the floor for her entire stay of 1 week. One of the nurses told me to my face that they drug the residents with Benadryl to keep them in bed. I wish I could go back in time and keep her out of Summerstone. She was only there for 1 week and her physical/mental skill regression was so bad it took a solid year for her to regain some of it back. She will never be the same.

April Routh

Mar 2026

via Google

Do not take your loved one to this facility. The care is mediocre at best. Sadly management did not care or attempt to correct the neglect after family meetings and multiple conversations. Medications not started, CPap not managed appropriately, developed pneumonia after a month of sharing she was congested. Told a chest X-ray would be ordered and it was weeks before one was ordered. The list goes on… and on. We moved our loved one and the care has been immaculate where she was moved to since day one.

Anita Durham

Feb 2026

via Google

DO NOT GO HERE. PICK ANY PLACE BUT SUMMERSTONE. My mom 91 years oldfell & broke her hip & we had picked Summerston because it was close for me to go to see her. The caseworker from hospital had set it up for her to go on 2/3/2026 , EMS took her from hospital to Summerstone that day and they would not take her because they said she was a day early, this is after admission had everything set up for her to be there that day , they had called me a couple of times that day and I told them she was leaving to come there, they knew she was coming. This place has VERY BAD MANAGEMENT. My mom ended up at another place the same day which is alot better & this place knew what they were doing . Summerstone had said the pharmacy wasn't there after 12 & that is why she couldn't stay. My mom takes 1 pill a day for BP and that could have waited because she had already took pill for day. Summerstone was just making up everything because they messed up SO BAD . They told me do many lies about why they didn't take her & they knew she was coming. JUST PLEASE DO NOT TAKE YOUR LOVE ONES TO THIS PLACE. They also made the EMS guys & my mom wait 1 1/2 hours before telling them they couldn't take my mom that day. I was told that morning that by lady in admission that they had a room after I filled out 15 pages on admitting form. My mom had good insurance. This is a edit to my review because after review, all they did was send a stupid AUTO REPLY MESSAGE, I don't think the owners even care that they have bad management that don't care about helping people especially the elderly. The owners need to clean house and get people that care about people's loved ones

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Frequently Asked Questions

What types of care does Summerstone Health & Rehabilitation Center offer?

Summerstone Health & Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Summerstone Health & Rehabilitation Center located?

Summerstone Health & Rehabilitation Center is located at 485 Veterans Way in Kernersville, North Carolina.

What do families say about Summerstone Health & Rehabilitation Center?

Summerstone is a skilled nursing and rehabilitation center in Kernersville, NC, offering short-term rehab alongside long-term care, hospice, and respite services. However, its Google reviews are overwhelmingly negative, with families describing serious lapses in hygiene, medication management, and staff communication. The 2.8-star rating reflects a pattern of complaints rather than isolated incidents.

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