MyLivingChoice

Sterling Care Hillhaven

3210 Powder Mill Road

4.4(142 ratings)

Sterling Care Hillhaven, photo 11 / 5

Quick Facts

Total units
66
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
66
Recognition
2026 Bronze Quality Award from AHCA/NCAL
Network
Part of six Sterling Care facilities in Maryland
Specialized care
On-site cardiac, wound, IV, and trach care

What Families Think

Reviewers frequently praise the nursing and rehab staff at Sterling Care Hillhaven for attentive, personalized care, though one detailed review describes serious lapses in cleanliness and responsiveness. Overall sentiment is positive, with named staff members repeatedly singled out for compassion and skill, alongside a facility-wide quality award noted in the description., but families should weigh the one troubling account against the many positive experiences.

The Good

  • Staff repeatedly praised by name for compassion
  • Strong rehab team helped residents regain strength
  • Social worker and nursing director noted for responsiveness
  • Received Bronze Quality Award from AHCA/NCAL in 2026
  • Small, close-knit setting cited as comforting

The Bad

  • One report of unaddressed medical issue requiring 911 call
  • One account of dirty, unchanged bed sheets
  • One report of ignored call bell requests

AI-generated from reviews and community data.

Sterling Care Hillhaven is a senior living community in Adelphi, Maryland offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.4 out of 5 across 142 reviews.

About Sterling Care Hillhaven

Sterling Care Hillhaven is a skilled nursing facility in Adelphi, Maryland, offering short-term rehabilitation and long-term care. The community provides personalized care in a small, close-knit setting designed to foster a warm, familiar atmosphere.

The facility offers comprehensive rehabilitation services including speech, occupational, and physical therapy to help residents regain strength and improve their quality of life. Services also include memory care, end-of-life care, cardiac support, wound care, IV therapy, and tracheostomy support on a coordinated campus.

In 2026, Sterling Care Hillhaven was recognized with the Bronze Quality Award from the American Health Care Association / National Center for Assisted Living for its commitment to quality improvement and performance excellence, representing one of only nine skilled nursing facilities in Maryland to earn this distinction.

The community emphasizes engagement and social connection through daily activities including bingo, book club, music and sing-alongs, and opportunities for residents to share stories with one another. The facility conducts multiple rounds of meetings throughout the day to understand and meet each resident's individual needs.

Sterling Care Hillhaven is part of a larger network of six Sterling Care facilities across Maryland, allowing families to access high-quality support close to home while benefiting from a consistent commitment to excellence, dignity, and personalized care.

Types of Care at Sterling Care Hillhaven

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Sterling Care Hillhaven

4.4overall · 142 ratings combined

4.4★ on Google (142)

Prophet Tonya

Apr 2026

via Google

I am writing this review to share my deeply concerning experience with this rehabilitation facility regarding the care of my father. During his stay, the conditions were unacceptable. His bed sheets were often dirty and appeared unchanged, and the overall cleanliness of the facility did not meet basic standards of care. Even more troubling was the lack of responsiveness from staff. On multiple occasions, his calls for assistance using the call bell were ignored. The most serious issue occurred when my father experienced ongoing abdominal pain for several days. Despite clear signs that something was wrong, his condition was not properly addressed by the staff. I ultimately had to call 911 myself to ensure he received immediate medical attention. At the hospital, we learned that he had approximately 750 ml of urine retained in his bladder, requiring urgent intervention and catheterization. This situation could have been prevented with proper monitoring and timely care. This experience was not only distressing but also dangerous. Patients in rehabilitation facilities are vulnerable and depend on staff for attentive, compassionate, and competent care. Unfortunately, that standard was not met here. I strongly urge the administration to reevaluate their patient care protocols, staffing responsiveness, and sanitation practices. Families deserve to trust that their loved ones are safe, heard, and properly cared for. I would not recommend this facility based on our experience.

Beth Ann Vaughn

Apr 2026

via Google

Hillhaven lives up to it's name. I have been a resident here in assisted living since March 2025. I am 88 years old and though I don't have too many meds in my system I still need a lot of help. I'm very grateful for the chance to live here and be comfortable and be cared for and never worry about being cared for and not only that but people go out of their way. I need to mention the staff, Norma and Jennifer right now just go out of their way to do extra things for me. I feel really comfy and respected here.

James John

Feb 2026

via Google

I absolutely loved this facility. The nursing staff took great care of my wife. The Social Worker Ardina is very good at her job. She helped me so much. Imani in admissions is very welcoming and nice. The rehab department did a great job.

Antonio Savage

Feb 2026

via Google

My mom is a patient at Sterling Care Hillhaven in Adelphi , Maryland her care here has been high standard from the staff . I like to give special accolade to the CNA Noela who treats my mom has if she is one of her own family members. She’s exceptionally attentive ,and compassionate. She’s skill ,knowledgable and truly dedicated. I also extend accolade to the Nurses Director Mr. Ignatius who gave me special permission to stay there doing the snowstorm of 2026, and nurse Funmi that made sure that I was taking care of doing my stay during the snowstorm . Thank you Sterling Care Staff

jacob horn

Feb 2026

via Google

My mother Mrs Suttles did short term rehab at Sterling Care Hillhaven and they took really good care of her. She is blind and suffering from a few health issues but the people at Sterling Care got her back on the road to recovery. My mothers nurse Folasade, the nursing director Ignatus, the social worker Ardina and the therapy team of DeVaughn, Erica and Genevieve were ALL wonderful. I needed to feel safe leaving my mother there and I did feel safe each time I left her. And I would use them again if necessary. Thank you to SterlingCare

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Government Inspection History

4 inspection visits in the last three years, 44 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jun 9, 2025Fire Safety StandardHealth Standard14 citations
  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2025

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 5, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2025

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 27, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2025

  • Observe each nurse aide's job performance and give regular training.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2025

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025

Apr 18, 2024Fire Safety Complaint3 citations
  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 20, 2024

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 20, 2024

  • Meet other general requirements that are deficient.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 20, 2024

May 25, 2022Fire Safety StandardHealth Standard21 citations
  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 9, 2022

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 9, 2022

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 9, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 9, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 9, 2022

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2022

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2022

  • Have restrictions on the use of portable space heaters.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2022

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2022

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2022

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2022

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2022

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2022

  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2022

  • Install proper backup exit lighting.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2022

  • Construct fire resistant interior walls.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2022

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2022

  • Meet other general requirements that are deficient.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2022

Nov 13, 2018Fire Safety StandardHealth Standard6 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 24, 2018

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 29, 2018

  • Have an externally vented heating system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 29, 2018

  • Install properly constructed windows in hallway walls or doors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 29, 2018

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity B of L: potential for minimal harm, patternCorrected Dec 24, 2018

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity B of L: potential for minimal harm, patternCorrected Dec 29, 2018

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Sterling Care Hillhaven offer?

Sterling Care Hillhaven offers Skilled Nursing / Long Term Care.

Where is Sterling Care Hillhaven located?

Sterling Care Hillhaven is located at 3210 Powder Mill Road in Adelphi, Maryland.

What do families say about Sterling Care Hillhaven?

Reviewers frequently praise the nursing and rehab staff at Sterling Care Hillhaven for attentive, personalized care, though one detailed review describes serious lapses in cleanliness and responsiveness. Overall sentiment is positive, with named staff members repeatedly singled out for compassion and skill, alongside a facility-wide quality award noted in the description., but families should weigh the one troubling account against the many positive experiences.

How did Sterling Care Hillhaven do on recent health and safety inspections?

Sterling Care Hillhaven had 4 government inspection visits in the last three years, with 44 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Sterling Care Hillhaven?

Submit the Request Information form on this page to connect with Sterling Care Hillhaven and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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