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Stepping Stones Home Care Services

7001 N. 10th Street Suite 205

2.6(5 ratings)· McAllen average: 4.7

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Quick Facts

Medicare quality
1.5 of 5 stars

Home Health Compare

Medicare certified
Since 2006
Ownership
Privately owned agency
Medicare certification
Medicare certified since 2006
Medicare quality rating
1.5 out of 5 stars for patient care
Services in the home
Skilled nursing and physical therapy visits

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Stepping Stones is a privately owned, Medicare-certified home health agency in McAllen offering skilled nursing and physical therapy. Reviews are split: two families praise punctual, compassionate nurses, while two others report serious problems with wound care and one employee's conduct. Medicare rates its patient care quality at 1.5 out of 5 stars.

What reviewers praise

  • Some families praise patient, respectful, compassionate nurses
  • Reviewer noted punctual home visits
  • One family described great communication
  • Offers skilled nursing and physical therapy at home

What reviewers flag

  • Medicare quality rating is low at 1.5 out of 5 stars
  • One report of wound care not provided as doctor ordered
  • One report of supplies treated as a courtesy, plus billing concerns
  • One report of a rude employee threatening a patient at home
  • Google rating is low and based on only 5 reviews

AI-generated from reviews and community data.

Stepping Stones Home Care Services is a home health agency serving McAllen, Texas offering Home Health. Families rate it 2.6 out of 5 across 5 reviews.

About Stepping Stones Home Care Services

Stepping Stones Home Care Services is a Medicare-certified home health agency serving Mcallen, TX and has been Medicare certified since 2006. Services offered in the home include skilled nursing and physical therapy. The agency is privately owned.

Medicare rates the quality of patient care at Stepping Stones Home Care Services 1.5 out of 5 stars, based on how quickly care starts, how often patients improve at walking, bathing and managing medications, and how often they are readmitted to the hospital.

Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.

Types of Care at Stepping Stones Home Care Services

Home Health

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Reviews of Stepping Stones Home Care Services

2.6overall · 5 ratings combined

2.6★ on Google (5)

Beatriz Benitez

Nov 2025

via Google ↗ · Report

We had an amazing experience with this home health team. They treated my loved one with patience, respect, and genuine compassion. Communication was great and the quality of care was outstanding. Highly recommend

Yvonne Flores

Jul 2025

via Google ↗ · Report

Trataron a mi mama muy bien las enfermeras. Siempre a tiempo con las visitas a la casa

Yvonne Flores

Jul 2025

via Google ↗ · Report

The nurses treated my mother very well. They were always punctual with home visits.

Lizette Morales

Jun 2025

via Google ↗ · Report

I'm leaving this review because my grandfather was receiving wound care from this company everyone there is nice friendly and very professional... but there is one employee named cesar who is unprofessional rude arrogant, then threatened my grandfather at his own home that he was going to put that he wasn't being noncompliance most of all he raised his voice demanding why he did not want his assistance. This wasn't the first time this man did something similar and my grandfather had asked him to not return to his home and he did and then this happened. They dropped my grandfather from their services due to this man.

Brianda Jimenez

Jun 2024

via Google ↗ · Report

Worst home health services ever. Neglecting to provide wound care as ordered by psychisian is neglecting the patients' rights. To be told by the supervisor it's a courteousy to provide wound care supplies is beyond thrilling my mind at this point. Just FYI false documentation to charge medicaid and or Medicare is a crime.

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Medicare Quality of Care

Stepping Stones Home Care Services is a Medicare-certified home health agency (certified since 2006). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

1.5 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy

How patients did

  • Care started within 2 days of referral98%US 94%
  • Patients got better at walking or moving around40%US 83%
  • Patients got better at getting in and out of bed32%US 83%
  • Patients got better at bathing28%US 86%
  • Patients' breathing improved19%US 85%
  • Patients got better at taking medications correctly24%US 81%
  • Patients who had a fall with major injury (lower is better)0%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations5%US 61%

Service area

Stepping Stones Home Care Services reports serving 22 ZIP codes, including Edinburg, Mcallen, Mission, Weslaco, Alamo, Donna, Edcouch, La Joya, Mercedes, Penitas and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 679501. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Stepping Stones Home Care Services offer?

Stepping Stones Home Care Services offers Home Health.

Where is Stepping Stones Home Care Services located?

Stepping Stones Home Care Services is located at 7001 N. 10th Street Suite 205 in McAllen, Texas.

What do families say about Stepping Stones Home Care Services?

Stepping Stones Home Care Services carries a 2.6 out of 5 rating from 5 Google reviews. Stepping Stones is a privately owned, Medicare-certified home health agency in McAllen offering skilled nursing and physical therapy. Reviews are split: two families praise punctual, compassionate nurses, while two others report serious problems with wound care and one employee's conduct. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Stepping Stones Home Care Services?

Yes. Stepping Stones Home Care Services is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 1.5 out of 5 stars.

Do I need a referral to use Stepping Stones Home Care Services?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Stepping Stones Home Care Services?

Submit the Request Information form on this page, or contact Stepping Stones Home Care Services directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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