MyLivingChoice

Star City Rehab and Nursing

1047 Mecca Street Ne

3.9(88 ratings)· Roanoke average: 4.3

Star City Rehab and Nursing, photo 11 / 5

Quick Facts

Total units
116
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
116

What Families Think

Reviews for Star City Rehab and Nursing are sharply divided: several families praise specific staff members and describe a clean, welcoming building, while other families report serious concerns about neglect, medication handling, and communication. This split makes it a community worth investigating closely before choosing.

The Good

  • Staff described as kind and attentive by some families
  • Specific staff members singled out for exceptional care
  • Building described as clean, updated, and welcoming

The Bad

  • Multiple reports of slow response to call buttons
  • One report of medication given without proper approval
  • One report of oxygen going unmonitored for a resident
  • Reviewers cite poor communication and inconsistent staff responsiveness
  • One report of very high rehab billing ($12,000-$14,000/month)

AI-generated from reviews and community data.

Star City Rehab and Nursing is a senior living community in Roanoke, Virginia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 88 reviews.

About Star City Rehab and Nursing

Star City Rehab and Nursing is a skilled nursing / long term care community in Roanoke, Virginia. The community is licensed for up to 116 residents.

Families rate Star City Rehab and Nursing 3.9 out of 5 based on 88 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Star City Rehab and Nursing

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Star City Rehab and Nursing

3.9overall · 88 ratings combined

3.9★ on Google (88)

Tyler Blount

Jun 2026

via Google

I don’t ever leave reviews, but I was extremely disappointed to hear about the kind of treatment my Aunt is receiving at your facility. Based on what our family has experienced and been told, communication is poor, staff responsiveness is inconsistent, and there appears to be a shocking lack of adequate attention to resident care and safety. We have had serious concerns about how often she is checked on and the overall level of oversight. Her oxygen has been turned off with no one bothering to monitor or correct it, and it feels like no one checks on her at all. I am sure other atrocities have happened that we haven’t even been made aware of yet. As a family, it has been very difficult to get clear answers or feel confident that she is receiving even the basic standard of care she deserves. This experience has left us deeply dissatisfied, angry, and incredibly worried for her well-being. Families place a huge amount of trust in nursing homes, and that trust does not feel respected here at all. I wouldn't recommend this place to my own worst enemy. Avoid Star City Nursing and Rehab in Roanoke, Virginia at all costs.

p e

May 2026

via Google

Would give 0 if possible. They are very unprofessional. They do NOT CARE about there patients, leave them for hours on end even if a call button has been pushed. They accept patients without having approval of there medicine, and so they go ask other residents who take the same medicine to give them that medicine to give to the patient they accepted without having approval of meds for. THAT IS ILLEGAL! The Virginia department of health is being told about this and this place needs to be investigated immediately! Management and etc, should be ashamed!

Susan Southerland

May 2026

via Google

This facility should be avoided. Our family member was charged $12,000-$14,000 PER MONTH in rehab. An employee changed a wound dressing twice a day for that charge. Hot food couldn’t be served for a time & the “big” meal was a sandwich. None of our Roanoke family will ever go to this place!

Juan Lopez

Apr 2026

via Google

I’ve been really impressed with Star City Rehab. The building itself is beautiful, very clean, updated, and just feels welcoming the second you walk in. But what stood out to me the most was the staff. Everyone I interacted with was kind, patient, and genuinely cared about the people there. You can tell they take pride in their work and want residents to feel comfortable and well taken care of. It’s not always easy to find a place that feels both professional and personal, but Star City Rehab does a great job of balancing both. I’d definitely recommend it.

Alicia Smith

Feb 2026

via Google

Tamara is the absolute best she definitely has went above and beyond to say the least . The facility is super nice and all the staff there are top notch. The level of care provided is amazing. The entire staff does an exceptional job daily to make sure no need goes unmet.Megan specifically does a fantastic job. My aunt always looks forward to seeing her. We couldn’t say enough great things about Star City. Thank you all for all you do!

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Government Inspection History

4 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 18, 2025Health Complaint15 citations
  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 25, 2025

  • Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 25, 2025

  • Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 25, 2025

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 25, 2025

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 25, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 25, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 25, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2025

  • Plan the resident's discharge to meet the resident's goals and needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2025

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2025

Nov 8, 2024Health Complaint7 citations
  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 12, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 12, 2024

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 12, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 12, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 12, 2024

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 12, 2024

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 12, 2024

Feb 14, 2024Fire Safety StandardHealth Standard15 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2024

  • Establish staff and initial training requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2024

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2024

  • Meet other general requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2024

  • Honor the resident's right to manage his or her financial affairs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2024

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2024

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2024

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2024

  • Conduct risk assessment and an All-Hazards approach.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2024

  • Provide emergency officials' contact information.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2024

  • Conduct testing and exercise requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2024

  • Install a fire alarm system that can be heard throughout the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2024

Sep 8, 2021Fire Safety StandardHealth StandardNo citations

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Star City Rehab and Nursing offer?

Star City Rehab and Nursing offers Skilled Nursing / Long Term Care.

Where is Star City Rehab and Nursing located?

Star City Rehab and Nursing is located at 1047 Mecca Street Ne in Roanoke, Virginia.

What do families say about Star City Rehab and Nursing?

Reviews for Star City Rehab and Nursing are sharply divided: several families praise specific staff members and describe a clean, welcoming building, while other families report serious concerns about neglect, medication handling, and communication. This split makes it a community worth investigating closely before choosing.

How did Star City Rehab and Nursing do on recent health and safety inspections?

Star City Rehab and Nursing had 4 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Star City Rehab and Nursing?

Submit the Request Information form on this page to connect with Star City Rehab and Nursing and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Star City Rehab and Nursing? Claim this listing to update photos, pricing, and details. It's free.

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