Araceli Puentes
Jun 2026
They ignore patients they are heartless to their needs. Have no empathy towards the patients.
St. Teresa Nursing and Rehabilitation Center
10350 Montana Avenue
4.1(245 ratings)
1 / 5Quick Facts
- Total units
- 124
- Cleanliness Program
- Biannual external surveys assess facility cleanliness
- Rehab Focus
- Neurological rehab for stroke and Parkinson's
- Complaint Resolution
- Free confidential ombudsman for resident complaints
What Families Think
Reviews for St. Teresa are sharply divided: some families praise the rehab therapy team, activities, and food, describing genuinely warm care, while others report serious neglect including unanswered call buttons, slow response to bathroom needs, and hygiene lapses. Multiple reviewers specifically flagged understaffing and inconsistent attentiveness among CNAs and nursing staff.
The Good
- Rehab therapy and case management praised as excellent
- Staff described as loving and attentive by some families
- Lively activities and events like Grandparents Day breakfast
- Dedicated wound care program for individualized treatment
- Specialized orthopedic and neurological rehab services
The Bad
- Multiple reports of call buttons unanswered for long periods
- Several reviewers cite understaffing affecting response times
- One report of resident left in wet diaper for hours
- One report of resident not turned or groomed regularly
AI-generated from reviews and community data.
About St. Teresa Nursing and Rehabilitation Center
St. Teresa Nursing and Rehabilitation Center is a skilled nursing and rehabilitation facility in El Paso, Texas. The center provides comprehensive skilled care with personalized care plans designed to meet each resident's unique needs through a highly qualified clinical team.
The facility offers specialized rehabilitation services including orthopedic rehabilitation for residents recovering from surgeries such as total hip and knee replacements, fractures, and joint repairs, as well as care for patients with post-fall injuries and deconditioning following hospital stays. The center also provides neurological rehabilitation for conditions including stroke and Parkinson's disease, with an interdisciplinary team focusing on mobility, balance, cognitive support, and safe swallowing.
St. Teresa operates a specialized wound care program tailored to each resident's individual needs, with trained staff providing precise and compassionate treatment to promote healing and improve comfort. The facility maintains rigorous cleanliness standards through its White Glove Program, which includes intensive staff training and biannual external surveys to ensure ongoing excellence in facility maintenance and safety.
The community emphasizes nutrition as part of overall quality of life, offering menus featuring regional favorites prepared with high-quality ingredients designed to be both nutritious and enjoyable. Residents live in warm, welcoming rooms and have access to lively common areas designed for comfort and community engagement.
The center provides patients with a customer care line to address concerns, offer feedback, or seek assistance. A long-term care ombudsman is also available to help residents resolve complaints confidentially and at no charge.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
4.1overall · 245 ratings combined
4.1★ on Google (245)
Patricia Ruiz
May 2026
No lleven a a sus Familiares mientras eres nuevo residente todo muy bien pero conforme pasan los días todo empeora no los bañan no les ayudan a comer les dejan el pañal por mas de 6 horas si no vas y estas al pendiente de ellos menos los atienden no cuidan su aspecto personal les vale, piden ayuda y los ignoran tanto de dia como de noche nisiquiera les dan vueltas como ellos dicen que cada dos horas tan siquiera para saber si estan vivos,les pierden su ropa y cosas personales hablas con la administradora y trabajadora social y solo te dicen que lo van a resolver pero no hacen nada no contestan llamadas, no programan citas medicas se les meten residentes a los cuartos de otros y ellos ni cuenta los cambian de cuarto sin tansiquiera avisar ala familia no tienen suficiente personal para la cantidad de pacientes que atienden en fin me llevé la peor experiencia definitivamente si quieren a su familiar hay no es el lugar edecuado no lo hagan nunca & tengo videos y fotos de todo lo que aqui estoy mencionando por si se atreven a querer desmentirme. Las únicas Personas que no se les olvida que son humanos los que atienden son la Señorita Mayra de actividades que hace mas amena su estancia hay ,Irene ahora jefa de enfermeras, una enfermera que nose como se llama pero esta en la area de tiempo completo turno de la mañana de pelo chino & la Srita Katty CNA que yo diría que la mejor sin duda alguna<br>mientras estuvo al cuidado de ella mi mamá siempre estuvo de la mejor manera la quitaron y fue lo peor que le pudo pasar a mi mama.
Lola Inda
May 2026
Administración sucks
Sandra García
May 2026
Fue una decepción ese lugar, solo algunas enfermeras tienen vocación. Mi suegro estuvo ahí y al principio estuvo bien atendido, pero después lo descuidaron al grado que dos veces se les cayó y duraba tiempo tirado sin ayuda, no lo aseaban y la limpieza del cuarto muy mala, decidimos cambiarlo de lugar y poco antes de cambiarlo le agarraron una bolsa que el tenía en su closed con ropa nueva y un dinero, la administración no respondió sobre quien tuvo el atrevimiento de agarrar sus pertenencias, muy mala administración en ese lugar, la directora no da la cara, no lo recomiendo para nada, fue una decepción !
Blanca Maldonado
May 2026
Your employee Ilana Ortiz was very Professional and courteous.
Frequently Asked Questions
What types of care does St. Teresa Nursing and Rehabilitation Center offer?
St. Teresa Nursing and Rehabilitation Center offers Skilled Nursing / Long Term Care.
Where is St. Teresa Nursing and Rehabilitation Center located?
St. Teresa Nursing and Rehabilitation Center is located at 10350 Montana Avenue in El Paso, Texas.
What do families say about St. Teresa Nursing and Rehabilitation Center?
Reviews for St. Teresa are sharply divided: some families praise the rehab therapy team, activities, and food, describing genuinely warm care, while others report serious neglect including unanswered call buttons, slow response to bathroom needs, and hygiene lapses. Multiple reviewers specifically flagged understaffing and inconsistent attentiveness among CNAs and nursing staff.
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