Stacy Anderson
Mar 2026
While there are still some dedicated staff, there has been a noticeable decline in overall care and consistency. Basic needs are not always met in a timely manner, communication between staff and departments often feels disorganized, and the overall cleanliness of the facility has been concerning. There have been instances where rooms and shared spaces were not maintained to an appropriate standard, which raises questions about hygiene and resident safety. What has been most concerning to witness is the environment that has developed. On multiple occasions, I personally observed cash being given directly to staff with the understanding that it would impact the level of attention a resident received. This was serious enough that it has been reported to the Department of Health. Most staff have acknowledged that things have gone downhill recently, which speaks volumes. There is also a noticeable shift in priorities. At times, it has felt as though staff and leadership are more focused on protecting themselves or managing appearances than ensuring consistent, quality care for residents. I would also encourage families to look closely at the timeline and context of older reviews. From my understanding, at least one of the highly positive earlier reviews was posted by someone in a leadership role at the facility at the time. That context is important, as the current conditions do not reflect what many past reviews describe. This does not feel like an issue of a few individuals, but rather a larger problem with leadership, oversight, and accountability. Families should be aware that the experience today may not reflect what older reviews suggest.
