Angel West
Jul 2026
Staff are very caring and make sure my mom is comfortable. Place is very clean and everyone speaks to you. Love the chapel and outdoor area. The staff also help with grieving family and I'm grateful for that.
St. John Neumann Center for Rehabilitation & Healthcare
10400 Roosevelt Avenue
3.8(162 ratings)· Philadelphia average: 4
1 / 5Quick Facts
- Medicare rating
- 2 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 226
- Memory care
- Dedicated memory support unit for dementia residents
- History
- Original building has operated since 1965
CMS Care Compare
What Families Think
St. John Neumann Center is a large, long-standing skilled nursing and rehab facility in Northeast Philadelphia with a dedicated memory care unit. Reviews are sharply split: many families and patients praise the compassionate nursing, therapy, and social work staff, while a notable number of reviewers report serious concerns about food quality, theft of belongings, cleanliness, and lapses in basic care.
The Good
- Staff repeatedly praised for compassion and dignity
- Rehab/therapy team credited with real recovery progress
- Wound care team praised for healing severe wounds
- On-site chapel and quiet reflection space for families
- Memory care unit specifically staffed for dementia residents
- Social workers praised for going above and beyond
The Bad
- Multiple reports of poor, sometimes inedible food quality
- Several reports of theft of residents' belongings by staff
- Multiple complaints about dirty rooms, trays, and odors
- One serious report of neglect: missed feeding, unturned patient, bed sores
- Some reviewers cite an aging building needing renovation
- One report of unreturned billing/refund calls over owed funds
AI-generated from reviews and community data.
About St. John Neumann Center for Rehabilitation & Healthcare
Established in 1965, St. John Neumann Center is a 226-bed skilled nursing facility located in Northeast Philadelphia. The community occupies a bright, one-story building designed to feel welcoming and home-like, with staff embracing the philosophy that residents don't live in the facility, but that staff work in the residents' home.
Residents and visitors can enjoy outdoor gardens, courtyards, and a chapel on the grounds. The Bethany Room provides a quiet space for reflection or privacy. The community emphasizes friendship, personal growth, religious services, and a sense of mutual respect, encouraging residents to keep cherished mementos from home.
Care services include skilled nursing, short-term rehabilitation, and long-term care. The short-term rehab program offers specialized, personalized treatment aimed at aiding recovery and enhancing independence. A Memory Support community is also available, designed and staffed specifically for residents with dementia, Alzheimer's, and other memory impairments.
The admission process is designed to be simple, with admissions accepted 24/7. St. John Neumann Center accepts Medicare, Medicaid, and many private insurance plans, and staff assist families with maximizing Medicare benefits and navigating the Medicaid application process.
Overall, the community focuses on providing compassionate, personalized care in a safe, supportive setting that addresses residents' physical, social, and spiritual needs.
Types of Care
Skilled Nursing / Long Term Care
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit — free, and you choose who contacts you.
Help Me ChooseReviews
3.8overall · 162 ratings combined
3.8★ on Google (162)
Scott Kukowski (Scott Kuks)
Jul 2026
I stayed here from February 28th to March 21st (after they did a failed discharge the day before thanks to an awesome Uber driver that cared enough to bring me back for one more night) after a three month stay in Saint Mary's Hospital, when I got out, I was still in a poor shape that I ended up back in the hospital that same day (Temple) where I then went to Serenity Court (a medical respite for the homeless) where I actually went through proper rehab and they didn't just send me to a homeless shelter in a poor state unlike this place... Where to add insult to injury, they sent me to a homeless shelter right after it closed on March 20th and heard it wasn't the first time they did that to someone either.<br><br>Food is subpar quality from what I could eat because I was suffering from a condition that made eating impossible... Which I got over at Serenity Cour. Funny thing is, a staff member actually told me they wouldn't even feed their dog the food here<br><br>Only two stars because they did at least help fix my arm/shoulder with occupational therapy.
Milagro Velazquez
Jul 2026
I truly grateful for care I received during my stay at this facility. From day one, I was treated with compassion, dignity, and respect. The nursing staff provided outstanding care, therapy team encouraged and supported me step of the way, social workers went above and beyond to make sure all needs are met. Everyone made me feel valued, cared for and respected. Highly recommend this facility.
Sonia
Jun 2026
I was in rehab for a month, the facility provided me excellent services and care, very attentive, caring and respectful, highly recommended, thank you for all what you do here.
Ange Louis
Jun 2026
I have been to the facility many times for my clients, facility is very clean, spacious and most important the care for my client is super satisfactory and my clients always praised the services at the facility, highly recommended.
Frequently Asked Questions
What types of care does St. John Neumann Center for Rehabilitation & Healthcare offer?
St. John Neumann Center for Rehabilitation & Healthcare offers Skilled Nursing / Long Term Care.
Where is St. John Neumann Center for Rehabilitation & Healthcare located?
St. John Neumann Center for Rehabilitation & Healthcare is located at 10400 Roosevelt Avenue in Philadelphia, Pennsylvania.
What do families say about St. John Neumann Center for Rehabilitation & Healthcare?
St. John Neumann Center is a large, long-standing skilled nursing and rehab facility in Northeast Philadelphia with a dedicated memory care unit. Reviews are sharply split: many families and patients praise the compassionate nursing, therapy, and social work staff, while a notable number of reviewers report serious concerns about food quality, theft of belongings, cleanliness, and lapses in basic care.
Work at St. John Neumann Center for Rehabilitation & Healthcare? Claim this listing to update photos, pricing, and details — it's free.
Nearby Communities
Other senior living options within 25 miles of Philadelphia.
Caring Heart Rehabilitation And Nursing Center
Philadelphia, Pennsylvania
4.4(767)
Skilled Nursing / Long Term Care
Nazareth Hospital
Philadelphia, Pennsylvania
2.4(709)
Skilled Nursing / Long Term Care
Graduate Post Acute
Philadelphia, Pennsylvania
4(520)
Skilled Nursing / Long Term Care
The Pines at Philadelphia Rehabilitation and Healthcare Center
Philadelphia, Pennsylvania
4.6(341)
Skilled Nursing / Long Term Care
Immaculatemarycenter For Rehabilitation&Healthcare
Philadelphia, Pennsylvania
4.3(325)
Skilled Nursing / Long Term Care
University City Rehabilitation & Healthcare Center
Philadelphia, Pennsylvania
4.7(294)
Skilled Nursing / Long Term Care