MyLivingChoice

St. Catherines Center

300 West Highway

4(13 ratings)· Waco average: 4.3

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St. Catherines Center, photo 11 / 3

Quick Facts

Total units
165
Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
165
Licensed operator
Providence Park Inc
Visitor amenities
Coffee bar and family room for visits

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families generally describe St. Catherines Center as clean and staffed by friendly, attentive nurses who keep them updated on a loved one's care, especially during hospice stays. A few reviewers, however, reported slow response times to call bells and one serious complaint about neglect during a rehab stay, so experiences appear to vary.

What reviewers praise

  • Friendly, attentive nursing staff
  • Families kept informed and involved in care
  • Daily housekeeping keeps rooms clean
  • On-site hospice care available
  • Family room, coffee bar, and snacks for visitors

What reviewers flag

  • One report of severe neglect during a rehab stay
  • Multiple mentions of slow call-bell response times
  • One reviewer described poor communication about a family member's condition
  • Mixed reviews of hospice-side nursing and CNA care

AI-generated from reviews and community data.

St. Catherines Center is a senior living community in Waco, Texas offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 4.0 out of 5 across 13 reviews.

About St. Catherines Center

St. Catherines Center is a skilled nursing and long-term care community in Waco licensed for up to 165 residents. The facility is Medicare and Medicaid certified and operates as a nonprofit. It holds a 5 of 5 overall rating from CMS.

The community offers 24-hour staffing, on-site nursing, medication management, emergency call systems, and housekeeping and laundry services. Amenities include gathering and activity spaces, wheelchair accessibility, and a coffee bar and family room for visitors.

Reviewers' experiences have been mixed. Some families reported that staff members were friendly, competent, and kept families involved in care, with consistent housekeeping and attentive professional therapy services. Others raised concerns about responsiveness to fall risks, wound care, and inconsistency in nursing and CNA attention, particularly on the hospice side. One reviewer noted that while 24-hour bedside care is not feasible, longer wait times on call bells were an expected limitation of the setting.

Types of Care at St. Catherines Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of St. Catherines Center

4overall · 13 ratings combined

4★ on Google (13)

Jennifer Miller

May 2024

via Google ↗ · Report

The staff is very friendly. They keep the families updated and involved in care. I visit grandpa almost daily and yet to see it dirty or had a bad experience. They have someone from housekeeping always doing something 7 days a week. The worst part is grandpa has to wait to get a recliner chair so he can sit up more comfortably during the day. It's understandable, would be great if they had more available. Maybe a few more chairs in the rooms would be nice. Other than that zero complaints.

Susan Wren

Oct 2023

via Google ↗ · Report

My mother in law was being cared for at the hospice side, we didn't appreciate how some of the nurses and CNA were taking care of her. I had to ask the nurse to change her gown to give her something to eat. The most amazing 2 people that had taken care of my mother in law were Shelby and Marty on the hospice side those two ladies need a raise, the rest idk what to say about them but either find another job or take better care of people.

Tanya McDonald

Jul 2023

via Google ↗ · Report

If I could give this facility Zero stars, I would!!!! I received a call from the facility this morning that my Dad had fallen. Two hours later, they called again. He had fallen again. Please note that my Dad went into this facility as a fall risk. The nurse actually asked me if I had any family members that could come sit with him. Are you FREAKING kidding me???? So he’s in your care, but you want me to find you help to care for him???? Both times the nurse assured me that he wasn’t hurt. Huh…that was a LIE!!!! He ended up in the ER & was admitted!!!! This was the WORST experience ever. My Dad cried tears while in the ER. I am livid!!! They better remember my name, because I will NOT let them get away with this neglect!!!!!

nan bowen

Jun 2023

via Google ↗ · Report

My father just arrived for hospice care. So far, nice quiet place. The nurses have been very nice. A coffee bar, family room and snacks avbl

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Government Inspection History

6 inspection visits in the last three years, 24 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 30, 2026Fire Safety StandardHealth Standard5 citations
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity G of L: actual harm, isolatedCorrected May 25, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 25, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 25, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2026

Dec 9, 2025Health Complaint1 citation
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 10, 2025

Feb 26, 2025Fire Safety StandardHealth Standard5 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 18, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 18, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2025

Sep 10, 2024Health Complaint1 citation
  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2024

Jan 25, 2024Fire Safety StandardHealth ComplaintHealth Standard11 citations
  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2024

  • Install proper backup exit lighting.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 29, 2024

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 25, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 16, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 25, 2024

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2024

  • Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Provide a written emergency evacuation plan.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 8, 2024

Nov 16, 2023Health Complaint1 citation
  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 6, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does St. Catherines Center offer?

St. Catherines Center offers Skilled Nursing / Long Term Care.

Where is St. Catherines Center located?

St. Catherines Center is located at 300 West Highway in Waco, Texas.

What do families say about St. Catherines Center?

St. Catherines Center carries a 4.0 out of 5 rating from 13 Google reviews. Families generally describe St. Catherines Center as clean and staffed by friendly, attentive nurses who keep them updated on a loved one's care, especially during hospice stays. A few reviewers, however, reported slow response times to call bells and one serious complaint about neglect during a rehab stay, so experiences appear to vary. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did St. Catherines Center do on recent health and safety inspections?

St. Catherines Center had 6 government inspection visits in the last three years, with 24 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit St. Catherines Center?

Submit the Request Information form on this page, or contact St. Catherines Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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