Michael Ochoa (TheModernRetroGamer)
Jul 2026
The facility itself is located in a very nice part of Waco.<br><br>This facility states that it is open 24 hours a day, but there is no answering service after hours, not that anyone at the facility returns calls. The communication from Administrative Staff to Family is terrible. You can leave messages, but no one answers or calls back. At one point, one of my family members managed to get ahold of management, and was told the reason they hadn't called was due to them not having any contact information on file, which was a lie.<br><br>The nurses there seem to care. I appreciate what they are trying to do. The management staff seems to not care. At times that I've visited, there is no one manning their front desk, where guests are required to sign in. I was told by management that if I needed someone to ring a bell. What I heard was, expect the same level of service you'd find in a Dollar General.<br><br>And each reason they provide as to why they fail in service is just a poor excuse for mismanagement of their people, budget, and resources.<br><br>Furthermore, I have contacted Priority Management, the company that oversees Ridgecrest. They have yet to return a call. It would seem that they do not care about how their company is viewed.
