Cherie McMasters
Jul 2026
Wonderful facility and staff. Very well organized and the quality of care is top notch! They took excellent care of my mother during her rehabilitation. I highly recommend them!
St Andrews Bay Skilled Nursing and Rehabilitation Center
2100 Jenks Ave4.2(130 ratings)· Panama City average: 4.4
1 / 5Quick Facts
- Total units
- 120
- Medicare rating
- 4 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 120
- Inspections
- View history (14 citations)
CMS Care Compare
What Families Think
Most reviewers describe St Andrews Bay as a caring, responsive rehabilitation facility where staff go out of their way for residents and follow through on family requests. However, one detailed review raises serious concerns about staff being overworked, management conduct, and alleged substance use among caregivers.
The Good
- Staff described as caring and attentive
- Rehabilitation and therapy quality praised
- Staff went beyond duties to help residents
- Responsive to family questions and follow-up
The Bad
- One detailed report of overworked, poorly managed CNA staff
- One report alleging staff substance use and vaping near a resident
AI-generated from reviews and community data.
St Andrews Bay Skilled Nursing and Rehabilitation Center is a senior living community in Panama City, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 130 reviews.
About St Andrews Bay Skilled Nursing and Rehabilitation Center
St Andrews Bay Skilled Nursing and Rehabilitation Center is a 120-bed skilled nursing and long-term care facility in Panama City, Florida.
Family experiences here diverge sharply. Several families praised staff attentiveness and professionalism, noting that caregivers treat residents with genuine dignity and willingness to go beyond routine tasks. One family wrote that staff "go out of their way to make sure the residents are taken care of." These families also highlighted responsive management, when questions arose, someone followed up to ensure resolution. However, one family reported experiencing neglect and staff conflict, describing residents' needs being ignored while staff argued at the nurses station, and expressing concern about overworked CNAs and inadequate management oversight of care quality.
The facility holds a 4.2 out of 5 Google rating across 130 reviews, reflecting this mixed picture. Families considering St Andrews Bay may want to speak directly with current residents and staff to assess the consistency of care at the time of their inquiry.
Types of Care at St Andrews Bay Skilled Nursing and Rehabilitation Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of St Andrews Bay Skilled Nursing and Rehabilitation Center
4.2overall · 130 ratings combined
4.2★ on Google (130)
Cheryl H. Edwards
Jun 2026
The staff is absolutely wonderful. How your loved one is treated is what matters most. They sincerely care about the residents. They go out of their way to make sure the residents are taken care of. They treat them with respect, dignity, and kindness. A “not my job” attitude is nowhere to be found. Everyone pitches in to do whatever is necessary.
Mark Miller
Jan 2026
Amazing staff was friendly and helpful! They went above and behind to help my sister with her car transfers even following us to the airport 40 minutes away to assist.
carroll canny
Dec 2025
This is one of THEE WORST ; facilities in panama city to send your family member to ! I wouldn't recommend this place to someone i hated ‘ Your family member will not receive the proper care that they deserve. The management treats their staff horribly and the CNA’s are overworked! Iv’e sat at the nurses station waiting for help and watched the staff ignore residents needs while they argue and get berated by management . They have staff members who work under the influence . Ive overheard a staff member yell out , “i need to take my xanax” ive asked for assistance and smelled alcohol on their breath. Its completely insane. My grandmother says the CNA’s come in her room and vape and it gets in her lungs! Its honestly disgusting whatever you do if you want your family member to get loving care . DO NOT SEND THEM TO ST ANDREWS BAY
Renee Smith
Nov 2025
St. Andrews Skilled Nursing & Rehab facility was just what we needed for my mother. All the staff, supporting caregivers, transport, therapists, the directors & administration were caring as well as professional. If I had a question or needed anything, someone always made sure to get me the answer. Plus they followed up to guarantee it was done. Very pleased.with St. Andrews.
Government Inspection History
4 inspection visits in the last three years, 14 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Feb 24, 2026Health Complaint3 citations
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 24, 2026
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 24, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2026
May 22, 2025Fire Safety StandardHealth Standard1 citation
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 11, 2025
Feb 16, 2024Fire Safety StandardHealth Standard2 citations
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2024
Nov 3, 2022Fire Safety StandardHealth Standard8 citations
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2022
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2022
Provide or get specialized rehabilitative services as required for a resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2022
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2022
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2022
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does St Andrews Bay Skilled Nursing and Rehabilitation Center offer?
St Andrews Bay Skilled Nursing and Rehabilitation Center offers Skilled Nursing / Long Term Care.
Where is St Andrews Bay Skilled Nursing and Rehabilitation Center located?
St Andrews Bay Skilled Nursing and Rehabilitation Center is located at 2100 Jenks Ave in Panama City, Florida.
What do families say about St Andrews Bay Skilled Nursing and Rehabilitation Center?
Most reviewers describe St Andrews Bay as a caring, responsive rehabilitation facility where staff go out of their way for residents and follow through on family requests. However, one detailed review raises serious concerns about staff being overworked, management conduct, and alleged substance use among caregivers.
How did St Andrews Bay Skilled Nursing and Rehabilitation Center do on recent health and safety inspections?
St Andrews Bay Skilled Nursing and Rehabilitation Center had 4 government inspection visits in the last three years, with 14 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit St Andrews Bay Skilled Nursing and Rehabilitation Center?
Submit the Request Information form on this page to connect with St Andrews Bay Skilled Nursing and Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at St Andrews Bay Skilled Nursing and Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.
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