Spring Valley Post Acute

Breanna N. Soto

May 2026

via Google ↗

This place is not the best they mistreat my grandma, the nurses are not caring and very ignorant. They are disrespectful and no concerns for any of the patients in the facility. I do not recommend sending your loved ones to this place.

LaQueta Davis

Feb 2026

via Google ↗

My 81yr old grandmother was transfer over from victor valley hospital to this horrible facility. Oh my goodness…. please avoid this place at all costs. They are under staffed, they don’t have no compassion for the elderly at all. This place needs a major renovation, more staff and a more professional environment. The hallways smell, the food is terrible for the patients here. There is no security at the front desk to assist you, omg this is worst then prison for the elderly, I feel bad.. who ever is running this terrible facility needs to immediately resign.. no compassion for the elderly.. they are definitely receiving easy funding for these patients.. God someone needs to shut it down..My grandmother had been waiting over 4hrs to be changed and her nurse hasn’t returned yet!!!!!!!!!!!

T “Terri” Carter

Jan 2025

via Google ↗

This facility has been great for my mother. It's clean and the staff is friendly and caring. There might be a little wait when she needs something but there are quite a few other patients needing things too. My mother says she's treated well and has no complaints even after 2 months. This is a good fit for my mother. The last place she was at was terrible. I recommend Spring Valley Post Acute to everyone.

Jeffrey Kempson

Sep 2023

via Google ↗

Reading some of the reviews I was concerned about being sent here for treatment and recovery for my infected abscess. My worries about the care/staff/the building/ and food were totally without merit. The food is excellent and menu varied. The staff was extremely professional and friendly. The rooms were cleaned everyday and I saw no evidence of any bugs or insects. I have seen several acute care facilities when I was an EMT driving an ambulance. The facility is clean and unlike so many places I've been too there was no odor of fecal matter or residents left in the halls tied to chairs. The food was excellent and not what I expected. So far after two weeks the menus have not been repeated. This is an acute care facility and that means there are other residents, individuals with different levels of care, and there will be times when the staff is busy with another resident. The honest truth is nobody wants to be in any type of care facility. Having a family member in a care facility means something has gone wrong. That is life and nobody likes it. Spring Valley Acute Care is an exception to the general idea when people think of a care facility. My review is this is an excellent place to recover or for long term treatment.

R M

Mar 2019

via Google ↗

Your loved ones deserve better! Staff (some not all) are inattentive and jaded to patients in pain. My mom was struck by a truck, airlifted to a hospital, and was placed in the the PCU. Subsequently, she was transferred to Spring Valley Post Acute for rehabilitative care and therapy on doctor's orders, since it was close to her home, and she would need therapy for a fractured vertebrae and a broken sternum. When I got wind of the transfer, I checked out their website, before heading "up the hill" (I live in Ontario), and found it characterized itself as a top-of-the-line care facility. Don't let the website fool you, the reality was much different. When I arrived, the smell that permeated the entire facility is one that you can relate to if you've ever been around elderly people who do not bathe or have been washed. The facilities are outdated and some of the equipment is old and close to obsolete (I can tell, I worked as a biomedical equipment engineer for years). When I got to the room my mother was in, the cleaning lady was on her way out. To her credit, the room and the bathroom looked clean. However, when I moved my mom's oxygen concentrator, a dying cockroach kicked and moved about on its back as it died. I immediately recalled the cleaning lady to remove the roach. If you have roaches in the rooms, how bad is the problem in the kitchen? Looking up, I found a vent cover being held in place and covered by duct tape. When I drew back the curtains, I found that the windows were open and her room was directly in front of an area where they wash things or equipment: there was a long hose, buckets of liquid (what I can only assume were cleaning agents) and tossed out equipment and pieces of metal (for recycling?). Is this a place you'd want to keep your loved one? Google "spring valley post acute litigation", and you get an idea of what can happen in places like this. Moreover, she needed physical therapy and the one time a therapist came in, in the 3 days she was there, he tried to fit her into leg braces. She needed a body brace! I had to get her out of there ASAP. With the help of a relative, we found an amazing place in Chino and she's been getting top-notch care at a facility that is up-to-date in both infrastructure and equipment. Sure, it's far from her home, but the quality of care and therapy is beyond compare.