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Reviews for Spring Valley Post Acute are sharply divided: some families describe attentive, clean care while others report serious neglect and unsanitary conditions. With a 2.7 rating from 71 reviews, experiences here appear highly inconsistent from resident to resident.
AI-generated from reviews and community data.
Spring Valley Post Acute is a senior living community in Victorville, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.7 out of 5 across 71 reviews.
Spring Valley Post Acute is a skilled nursing and long-term care facility in Victorville, California, with a licensed capacity of 126 beds. It serves patients recovering from acute conditions and those requiring ongoing care and therapy.
Family experiences at the facility diverge sharply. Some report that staff are attentive and professional, the facility is clean and well-maintained, and meals are varied and well-prepared. However, other families describe understaffing, inattentive care, hallway odors, and poor food quality. One family wrote: "Staff (some not all) are inattentive and jaded to patients in pain." Concerns about compassion toward elderly residents and the condition of the physical environment appear consistently in lower-rated reviews.
The facility holds a Google rating of 2.7 out of 5 stars based on 71 reviews, reflecting the substantial range in family satisfaction. Prospective residents and their families should weigh these mixed accounts carefully when considering placement.
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Help Me Choose2.7overall · 71 ratings combined
2.7★ on Google (71)
Breanna N. Soto
May 2026
This place is not the best they mistreat my grandma, the nurses are not caring and very ignorant. They are disrespectful and no concerns for any of the patients in the facility. I do not recommend sending your loved ones to this place.
LaQueta Davis
Feb 2026
My 81yr old grandmother was transfer over from victor valley hospital to this horrible facility. Oh my goodness…. please avoid this place at all costs. They are under staffed, they don’t have no compassion for the elderly at all. This place needs a major renovation, more staff and a more professional environment. The hallways smell, the food is terrible for the patients here. There is no security at the front desk to assist you, omg this is worst then prison for the elderly, I feel bad.. who ever is running this terrible facility needs to immediately resign.. no compassion for the elderly.. they are definitely receiving easy funding for these patients.. God someone needs to shut it down..My grandmother had been waiting over 4hrs to be changed and her nurse hasn’t returned yet!!!!!!!!!!!
T “Terri” Carter
Jan 2025
This facility has been great for my mother. It's clean and the staff is friendly and caring. There might be a little wait when she needs something but there are quite a few other patients needing things too. My mother says she's treated well and has no complaints even after 2 months. This is a good fit for my mother. The last place she was at was terrible. I recommend Spring Valley Post Acute to everyone.
Jeffrey Kempson
Sep 2023
Reading some of the reviews I was concerned about being sent here for treatment and recovery for my infected abscess. My worries about the care/staff/the building/ and food were totally without merit. The food is excellent and menu varied. The staff was extremely professional and friendly. The rooms were cleaned everyday and I saw no evidence of any bugs or insects. I have seen several acute care facilities when I was an EMT driving an ambulance. The facility is clean and unlike so many places I've been too there was no odor of fecal matter or residents left in the halls tied to chairs. The food was excellent and not what I expected. So far after two weeks the menus have not been repeated. This is an acute care facility and that means there are other residents, individuals with different levels of care, and there will be times when the staff is busy with another resident. The honest truth is nobody wants to be in any type of care facility. Having a family member in a care facility means something has gone wrong. That is life and nobody likes it. Spring Valley Acute Care is an exception to the general idea when people think of a care facility. My review is this is an excellent place to recover or for long term treatment.
R M
Mar 2019
Your loved ones deserve better! Staff (some not all) are inattentive and jaded to patients in pain. My mom was struck by a truck, airlifted to a hospital, and was placed in the the PCU. Subsequently, she was transferred to Spring Valley Post Acute for rehabilitative care and therapy on doctor's orders, since it was close to her home, and she would need therapy for a fractured vertebrae and a broken sternum. When I got wind of the transfer, I checked out their website, before heading "up the hill" (I live in Ontario), and found it characterized itself as a top-of-the-line care facility. Don't let the website fool you, the reality was much different. When I arrived, the smell that permeated the entire facility is one that you can relate to if you've ever been around elderly people who do not bathe or have been washed. The facilities are outdated and some of the equipment is old and close to obsolete (I can tell, I worked as a biomedical equipment engineer for years). When I got to the room my mother was in, the cleaning lady was on her way out. To her credit, the room and the bathroom looked clean. However, when I moved my mom's oxygen concentrator, a dying cockroach kicked and moved about on its back as it died. I immediately recalled the cleaning lady to remove the roach. If you have roaches in the rooms, how bad is the problem in the kitchen? Looking up, I found a vent cover being held in place and covered by duct tape. When I drew back the curtains, I found that the windows were open and her room was directly in front of an area where they wash things or equipment: there was a long hose, buckets of liquid (what I can only assume were cleaning agents) and tossed out equipment and pieces of metal (for recycling?). Is this a place you'd want to keep your loved one? Google "spring valley post acute litigation", and you get an idea of what can happen in places like this. Moreover, she needed physical therapy and the one time a therapist came in, in the 3 days she was there, he tried to fit her into leg braces. She needed a body brace! I had to get her out of there ASAP. With the help of a relative, we found an amazing place in Chino and she's been getting top-notch care at a facility that is up-to-date in both infrastructure and equipment. Sure, it's far from her home, but the quality of care and therapy is beyond compare.
11 inspection visits in the last three years, 53 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2026
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2026
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2026
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Oct 17, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 7, 2025
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 23, 2024
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 23, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 23, 2024
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 23, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 13, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2024
Have power receptacles that are properly grounded.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2024
Have properly installed hallway dispensers for alcohol-based hand rub.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 25, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 8, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 30, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 16, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 11, 2023
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity L of L: immediate jeopardy, widespreadCorrected Apr 5, 2022
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2022
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2022
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2022
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2022
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2022
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2022
Establish staff and initial training requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Keep all essential equipment working safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2022
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2022
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2022
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2022
Conduct risk assessment and an All-Hazards approach.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Provide emergency officials' contact information.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Spring Valley Post Acute offers Skilled Nursing / Long Term Care.
Spring Valley Post Acute is located at 14973 Hesperia Rd in Victorville, California.
Reviews for Spring Valley Post Acute are sharply divided: some families describe attentive, clean care while others report serious neglect and unsanitary conditions. With a 2.7 rating from 71 reviews, experiences here appear highly inconsistent from resident to resident.
Spring Valley Post Acute had 11 government inspection visits in the last three years, with 53 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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