Rick Barnett
May 2026
Great care and I really enjoy going to therapy gym. Department Heads are really friendly. The laundry and cleaning staff are great.
South Shore Rehabilitation & Skilled Care Center
115 North Avenue2.7(45 ratings)· Rockland average: 4.2
1 / 5Quick Facts
- Total units
- 96
- Medicare rating
- 1 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 96
- Inspections
- View history (61 citations)
- Veteran services
- VA-contracted facility for veteran care
- Room types
- Fully furnished private and semi-private rooms
- Operator
- Part of a multi-state nursing home management group
- Therapy access
- On-site PT, OT, and speech therapy for short-term residents
CMS Care Compare
What Families Think
Reviews of South Shore Rehabilitation & Skilled Care Center are sharply divided, with some families praising attentive, compassionate staff and strong rehab therapy, while others report serious concerns about cleanliness, staffing communication, and basic services. The facility's low overall rating reflects this inconsistency in experience.
The Good
- Compassionate, supportive social services staff
- Strong physical therapy and rehab gym experience
- Friendly department heads and laundry/cleaning staff
- Some families report loved ones thriving there
The Bad
- Multiple reports of unsanitary conditions and odors
- One report of rats and plumbing issues
- One report of unresponsive or non-English-speaking staff
- One report of delayed medication administration and phone outages
AI-generated from reviews and community data.
South Shore Rehabilitation & Skilled Care Center is a senior living community in Rockland, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Outdoor Patio, Gathering / Activity Spaces and Social Activities. Families rate it 2.7 out of 5 across 45 reviews.
About South Shore Rehabilitation & Skilled Care Center
South Shore Rehabilitation & Skilled Care Center is a skilled nursing and rehabilitative care facility located in Rockland, Massachusetts. The center provides 24-hour nursing care and serves both short-term residents recovering from hospital discharge and those requiring longer-term nursing home care. As a VA-contracted facility, it also offers specialized care and services to veterans.
The facility features fully furnished private and semi-private rooms designed to create a calming and comfortable environment. Its clinical team includes physicians, nurses, rehabilitation therapists, and ancillary staff who work to inform residents and families of treatment progress.
For short-term residents, rehabilitative therapy services are available on-site as prescribed by physicians, often including physical therapy, occupational therapy, and speech therapy. These services are designed to guide residents from recovery toward independent living, with personalized therapy goals and exercises.
The facility organizes community activities for residents, including "Family Days" on the back patio where staff participate in songs and dancing with residents and their families. South Shore Rehabilitation & Skilled Care Center is part of Athena Health Care Systems, a Connecticut-based management group established in 1984 that operates skilled nursing centers, hospice, and private duty care services.
Types of Care at South Shore Rehabilitation & Skilled Care Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Outdoor Patio
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of South Shore Rehabilitation & Skilled Care Center
2.7overall · 45 ratings combined
2.7★ on Google (45)
Audrey M.
May 2026
My aunt currently stays at this nursing home and overall it has been a positive experience for our family. While the building itself could definitely use some updates and renovations, the staff and services have made a huge difference in her care and comfort. The social services team has been incredibly supportive, and substance use counselor Emily has been especially compassionate, helpful, and attentive. It's clear that many of the staff genuinely care about the residents and work hard to support them. No facility is perfect, but this is absolutely a place I would feel comfortable sending a loved one to because of the quality of care and dedication from the team.
Debra Willow
Mar 2026
Phenomenal care! Had my mom in the other place in Rockland and it was horrible. From day one with South Shore Rehab they have taken amazing care of my mom. She was scared when she first went in because it was a new and unknown experience. She is normally shy. They have loved her and taken such good care of her that she is a social butterfly in there. She calls it home. She smiles again. I can’t think of a better place I would want her. Thank you so much to all the staff! You have truly been a god send.
Diana Pattern
Mar 2026
This nursing home was disgusting and completely unacceptable. The plumbing and toilets were constantly leaking all over the floor clogged or not working, the sanitation was terrible, and the entire building smelled like urine and feces. There were even rats running around inside. The resident’s rooms Staff were often rude or didn’t speak english , the nurses are completely incompetent, and management clearly failed to maintain basic standards of care. Filing a grievance is pointless because if it doesn’t suit the administrator, it appears to simply get thrown out.No elderly person should have to live in conditions like this. This place should be investigated and shut down
nicholas golemme
Nov 2025
Absolutel horror show! No communication between the departments. Facility is filthy. Staff is unresponsive if speak language @ all! Food I won't feed my dog. Medication that is suppose to administer on a schedule. Is sometimes days late. Phone lines to call patients room or front desk is allways out of service. Say your call can't be completed @ this time. Patients can't make calls out to family or emergency if needed. This place is a horror show. Demoralizing patients. Providing no services such as P.T. or O.T. to allow patients to b discharged.
Government Inspection History
9 inspection visits in the last three years, 61 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 13, 2026Health Complaint5 citations
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 15, 2026
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 15, 2026
Ensure residents have reasonable access to and privacy in their use of communication methods.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 10, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 15, 2026
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 15, 2026
Jan 28, 2026Health Complaint1 citation
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 28, 2026
Aug 27, 2025Fire Safety StandardHealth ComplaintHealth Standard17 citations
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Oct 3, 2025
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025
Dispose of garbage and refuse properly.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity B of L: potential for minimal harm, patternCorrected Oct 3, 2025
Mar 18, 2025Health Complaint1 citation
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 27, 2025
Dec 9, 2024Health Complaint2 citations
Honor the resident's right to choose his or her attending physician.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2025
Sep 23, 2024Health Complaint1 citation
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 25, 2024
Jun 27, 2024Fire Safety StandardHealth ComplaintHealth Standard19 citations
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 11, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2024
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2024
Give the resident's representative the ability to exercise the resident's rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 11, 2024
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2024
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2024
Mar 19, 2024Health Complaint2 citations
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2024
Give the resident's representative the ability to exercise the resident's rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2024
Mar 2, 2023Fire Safety StandardHealth Standard13 citations
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2023
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2023
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2023
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2023
Provide enough food/fluids to maintain a resident's health.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2023
Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2023
Give the resident's representative the ability to exercise the resident's rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2023
Ensure each resident receives an accurate assessment.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 10, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does South Shore Rehabilitation & Skilled Care Center offer?
South Shore Rehabilitation & Skilled Care Center offers Skilled Nursing / Long Term Care.
Where is South Shore Rehabilitation & Skilled Care Center located?
South Shore Rehabilitation & Skilled Care Center is located at 115 North Avenue in Rockland, Massachusetts.
What do families say about South Shore Rehabilitation & Skilled Care Center?
Reviews of South Shore Rehabilitation & Skilled Care Center are sharply divided, with some families praising attentive, compassionate staff and strong rehab therapy, while others report serious concerns about cleanliness, staffing communication, and basic services. The facility's low overall rating reflects this inconsistency in experience.
How did South Shore Rehabilitation & Skilled Care Center do on recent health and safety inspections?
South Shore Rehabilitation & Skilled Care Center had 9 government inspection visits in the last three years, with 61 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit South Shore Rehabilitation & Skilled Care Center?
Submit the Request Information form on this page to connect with South Shore Rehabilitation & Skilled Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at South Shore Rehabilitation & Skilled Care Center? Claim this listing to update photos, pricing, and details. It's free.
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