1629 Bowe Lane Sw
3.3(19 ratings)· Albuquerque average: 4.1
CMS Care Compare
Reviews of South Valley Care Center are sharply divided: some families describe warm, respectful, attentive care during long stays, while others report serious concerns about resident treatment, cleanliness, and staff training. With a 3.3 rating from a small pool of reviews, experiences appear to vary widely depending on staff and shift.
AI-generated from reviews and community data.
South Valley Care Center is a senior living community in Albuquerque, New Mexico offering Skilled Nursing / Long Term Care. Families rate it 3.3 out of 5 across 19 reviews.
South Valley Care Center is a skilled nursing / long term care community in Albuquerque, New Mexico. The community is licensed for up to 58 residents.
Families rate South Valley Care Center 3.3 out of 5 based on 19 Google reviews.
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Help Me Choose3.3overall · 19 ratings combined
3.3★ on Google (19)
Nicole Padilla
May 2025
Grandma has bruises they refuse to explain. Violent patients left to roam halls and “punch people”. As per staff’s warning. Her stuff is always missing. I suspect the staff contributes to missing items. Rooms are worse than jail cells. Only allowed to shower once a week with cold water. My grandma isn't a prisoner in prison. Shes a person with a disability. 😡
Robert Rosales
Jan 2025
I toured this facility for my dad recently despite the comments, thinking surely the comments were excessive and exaggerated. THEY WERE NOT. I SEEN a Cna use force and forceful words on an elderly seemingly mentally impaired woman who was a resident. Then dragged back to the “dining room” which doubled as the activity room. I told the receptionist and was basically blown off, that gives me the impression that this probably happens more often than not. I also happened to witness what they call “Activities” they don’t seem inclusive to call residents cognition levels. I left in the middle of my tour extremely upset and rethinking the whole nursing home industry awful place to send your loved one.
No No
Jul 2024
I recommend not putting your loved one in south valley care center, although the price is good compared to other places and they may have availability. the the staff is nice to the family but not all that nice to the residents especially when no one from outside the facility is there I’ve witnessed it first hand. when mental abuse of residents is reported to the higher ups it’s followed with ignorance as if it’s never happened or if you’re lucky maybe the cna will get a “stern” talking to being if they’re still there because cnas themselves don’t stay long due to the poor working environment, then again it’s probably best that they don’t stay because they’re not properly trained and have been reasonable for the death of a resident which occurred last year due to cna error. south valley is now facing a lawsuit against them for that matter which they’re currently fighting. (according to public information anyways) A lot of shady things happen that I’ve noticed such as not giving residents their mail/sending out mail that they want to send out or not giving them choices on where they want to be in the facility . Monitoring phone calls, and opening mail . They’ll tell you these are normal things because they are people with dementia, They still have rights. Which are being violated everyday! You may think, “why not report them to the state?” Or “why haven’t more people talked about it?” Because they do a very good job of hiding it when state is there or family. I’ve heard residents be verbally threatened with sedation when they act out, being told “I’m gonna give you a shot if you don’t knock it off” instead of seeing what need has to be met being that it may be a behavioral expression, which is what they would consider as something that needs more medication instead of evaluating the issue first they’ll sedate and send out of central desert ( a mental institution ) to be held there for revaluation it seems to be almost like a punishment especially being that this typically happens to the more cognitively aware residents who will speak out against the treatments within the facility. They then are sent back very sedated to the point where they can’t even speak or hold their heads up. It’s very troubling coming from a facility who consistently preaches that they do not use chemical restraints, at least other places are honest about it. They have super dirty cups and all frozen pre cooked, bland foods (unseasoned food) which the residents constantly complain about I've seen the people in the kitchen do something’s that I know cannot be up to standard such as touching the food with bare hands and leaving things out of the refrigerator then reheating and reserving those same foods. it seems as It's the staffs way or no way especially when it comes to some of the nurses which are very rude when you disagree with a point they’ve made. The administrator genuinely seems to care for the residents but doesn’t have the budget/or know how to make things better for them (or at least that’s what I would hope and hope it’s not just her not caring.) If you’re only interested in them for the price, remember this is where your loved one will probably live until they die. Do not let them be stuck in that miserable little place, who does the absolute bare minimum to keep them alive. talk to one of the more aware residents while you’re on a tour Ask how they feel about living there, they’ll immediately tell you they feel like it’s a prison and they’d rather be anywhere else or even dead. There’s so much more than this going on and if you’d like to ask anymore questions regarding this place, respond Back to this and I’ll be more than happy to answer
Josh Carmichael
Jun 2023
My mother was a resident at South Valley Nursing Home during 2023. During her residency, the staff consistently showed my mother empathy, respect, and dignity. Because she suffered from severe mobility issues and cognitive impairment that we were unable to personally treat her at home. South Valley Nursing Home fortunately accepted Medicaid and gave her the 24/7 treatment that she required. The facility was always very clean, and the staff were authentically kind and helpful to our family. I never had to doubt that my mom’s needs were met. I observed the staff treat other residents with the same respect and dignity as they delivered to my mom. While all the staff were helpful, certain staff members deserve a special mention. The nurse manager (Sue) is exceedingly competent and runs a tight ship. Two CNAs were especially gentle and sweet to my mom: an older gentleman, and a younger man with tattoos and ear gauges. They were also empathetic with my family. I appreciate the hard work and care that all the staff gave my mom, Roberta, in her last days. Thank you from Maria and family.
Joyce Sanders
Jul 2021
My family member has been a resident at South Valley Care for approximately two years plus. The staff is always friendly and willing to assist her when she needs help. During the Pandemic, Administration and Medical Staff kept the family well informed on what was going on and how your family member was doing. They never have an attitude when I have to call with questions about an issue. Before restrictions were implemented due to changes during and after the pandemic. I use to visit my family member randomly and have never encountered any issues that would cause concern. If I could reward each staff member for their care, concern, and dedication to the residents I would gladly do so.
4 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 7, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 7, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 3, 2025
Establish policies and procedures for medical documentation.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2025
Establish policies and procedures for volunteers.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2025
Establish methods for sharing information.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2025
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 30, 2025
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2025
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2025
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2025
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2025
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2025
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 30, 2025
Have proper medical gas storage and administration areas.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2025
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2025
Meet requirements for the installation and maintenance of electrical systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2025
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2025
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2025
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 17, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 12, 2024
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 2, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
South Valley Care Center offers Skilled Nursing / Long Term Care.
South Valley Care Center is located at 1629 Bowe Lane Sw in Albuquerque, New Mexico.
Reviews of South Valley Care Center are sharply divided: some families describe warm, respectful, attentive care during long stays, while others report serious concerns about resident treatment, cleanliness, and staff training. With a 3.3 rating from a small pool of reviews, experiences appear to vary widely depending on staff and shift.
South Valley Care Center had 4 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with South Valley Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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