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South Hampton Place Rehabilitation & Health Care Center

4700 Brandon Woods

2.8(67 ratings)· Columbia average: 4.3

Part of Tutera Senior Living & Health Care · 102 communities · 4.4★ average

South Hampton Place Rehabilitation & Health Care Center, photo 11 / 2

Quick Facts

Total units
100
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
100

What Families Think

Reviews for South Hampton Place are mixed but lean negative, with several families describing serious lapses in cleanliness, meal service, and medication administration. At the same time, individual staff members—especially in therapy and social work—are singled out repeatedly for compassionate, attentive care. The community holds a 2.8 out of 5 rating from 67 Google reviews.

The Good

  • Therapy staff (OT/PT) praised by multiple reviewers
  • Individual nurses and aides noted for going above and beyond
  • Social workers praised for helping with discharge and advocacy
  • One reviewer praised excellent meals and professional care

The Bad

  • Multiple reports of dirty rooms, mattresses, and even insects
  • Several accounts of missed meals or medication errors
  • Reviewers describe some staff as rude, unresponsive, or dismissive
  • Reports of lost laundry items with no compensation offered

AI-generated from reviews and community data.

South Hampton Place Rehabilitation & Health Care Center is a senior living community in Columbia, Missouri offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 2.8 out of 5 across 67 reviews.

About South Hampton Place Rehabilitation & Health Care Center

South Hampton Place Rehabilitation & Health Care Center is a skilled nursing and long-term care facility in Columbia, Missouri, licensed for 100 residents. It provides post-acute rehabilitation and ongoing care services.

Family experiences at South Hampton have been inconsistent. Some praise clinical staff, one reviewer highlighted exceptional nursing care during a burn recovery stay, noting "meals were excellent always" and staff as "well trained and helpful." However, the majority of reviews reflect systemic operational challenges. Families frequently report inadequate housekeeping, with rooms not properly cleaned or maintained, old equipment, and equipment failures. Several residents did not receive meals on multiple occasions, and laundry services resulted in missing items without resolution. Additional concerns include unresponsive staff to resident needs, communication gaps around medications, and delayed or absent medical attention.

The facility carries a 2.8 out of 5 Google rating across 67 reviews. While individual staff members, particularly nursing aides and therapists, occasionally earned high marks, the consistency and overall quality of operations appear to be areas of significant concern for families.

Types of Care at South Hampton Place Rehabilitation & Health Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of South Hampton Place Rehabilitation & Health Care Center

2.8overall · 67 ratings combined

2.8★ on Google (67)

Makala Colbert

Jun 2026

via Google

I would not recommend this nursing home based on my experience. I observed serious concerns regarding the quality of care, communication, and overall treatment of residents. Staff members often seemed unresponsive to residents' needs, and important concerns were not addressed in a timely manner. Families trust facilities like this to provide safe, compassionate care, and unfortunately my experience did not reflect that standard. I hope management takes these concerns seriously and makes meaningful improvements for the residents who depend on them.

Dena Getz

May 2026

via Google

I am giving a 1 star review because it’s required to leave a review. This place was beyond horrible. It was dirty, not run well. My family member only stayed 22 hrs because he was miserable & desires better. He never received any meds his first day & barely saw a nurse at all. Also when we asked what’s meds they were giving him the they had no idea. The only bright light in that entire building was Roselyn the social worker. She was amazing. She worked with me from Friday morning to Friday afternoon to get him out of there. We made a great team & we couldn’t have done it with out her. To management. Please do better. The entire facility needs a remodel . Your employees need retraining. It’s sad when every employee or company you talk to about your facility says the same thing when bring up the conditions. Everyone is aware, why aren’t you? This place should be shutdown until it is safe & more livable for patients.

Joseph “Sonny” Dobbs

May 2026

via Google

I was a client for approximately two weeks for the treatment of second and third degree burns. South Hampton was very professional in my care. The meals were excellent always. The staff all were well trained and helpful with anything they were asked to do. I give them a Five Star Review. Thanks South Hampton for everything. Bhf

Sue Gentry

Apr 2026

via Google

I'd give it a tip of a star if it was available. I was a patient for ten days. I had three meals that were hot and prepared accordingly to my dietary needs. The room was not even cleaned and prepared for me. However, I failed to mention that I did have Cathy the nurse and the aide went above and beyond in making my room was ok for me to get a good night's sleep.My visitors took me out or brought me meals. My mattress felt gritty, so "I" stripped my bed and discovered a disgusting filthy patch on the mattress. I used 20 disinfectant wipes to get it cleaned. I remade my own bed as the nursing staff was swamped. I had ONE shower in the ten days I was there. On that said day, the aide killed a bug in the shower room. A visitor of mine killed a cockroach in my room. SO I CANNOT and WILL NOT recommend this facility to care for pets much less another fellow human being. Before I retired, I was a Certified Nurse's Aide in N.C. as well as a housekeeper in hospitals. This is not a review from a novice...or a disgruntled family member. On the other hand, nursing staff were overwhelmed, overworked, and grossly underpaid. OT, PT, and were very nice, supportive, encouraging people. I can't say enough for that. As in any facility closed quarters, there needs to be consistent and constant sanitation, disinfecting equipment, especially post COVID days. Dietary needs to learn that a specific diet doesn't change day to day basis. I can't eat pork or beef due to allergies. NO pork, NO beef means NO beef or pork three times a day EVERY day. What food I did receive was cold. One can eat so many uncrustables. I am also diabetic. I had protein drinks and snacks in my room properly stored, covered and sealed.

Karla Haak

Apr 2026

via Google

The therapy staff were great to be sure but the overall care was absolutely subpar. The place was not well kept on the housekeeping end. On four different occasions I did not receive a meal. The beds/equipment are old and rickety. They say they do your laundry but you are lucky if you get them back. I asked everyday where my stuff was and still left missing five items and there is no compensation. All were labeled with my name. They say they offer transportation to appointments but will suddenly not have transportation for various reasons. Mostly the van breaking down. The nursing staff, some are nice, but others are rude, loud, they yell and curse in the hallways. I called one nurse a liar (she had just lied) so she refused to give my medications until "I calmed down and apologized". When I wouldn't apologize she wrote I refused my medication for both morning and noon because even though I was calm at the noon med pass I still wouldn't apologize. They also wouldn't give me my breakfast that day. They say they offer specialized diets they don't. You get no option for breakfast. Two options for lunch and sometimes two options for dinner but none were specific to my medically ordered diet. The Social Worker is overworked so failed to know her patient needs in regard to discharge planning etc. I think my biggest issue was the nurse refusing medication to me that I need long term to remain alive because I didn't apologize. I wasn't violent or endangering her well being. I was upset she was lying. To me that is medical neglect.

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Government Inspection History

8 inspection visits in the last three years, 65 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 27, 2026Health Complaint2 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

Apr 21, 2026Health Complaint2 citations
  • Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

Mar 3, 2026Health Complaint3 citations
  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 17, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 17, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 17, 2026

Nov 17, 2025Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 21, 2025

  • Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 29, 2025

May 30, 2025Health Complaint1 citation
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2025

Apr 8, 2025Fire Safety StandardHealth Standard27 citations
  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2025

  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2025

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2025

  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2025

  • Establish an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 26, 2025

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2025

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2025

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 9, 2025

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2025

  • Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 21, 2025

  • Honor the resident's right to manage his or her financial affairs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 21, 2025

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 21, 2025

  • Implement a program that monitors antibiotic use.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 21, 2025

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 27, 2025

  • Observe each nurse aide's job performance and give regular training.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2025

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2025

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity C of L: potential for minimal harm, widespreadCorrected May 21, 2025

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity C of L: potential for minimal harm, widespreadCorrected May 21, 2025

  • Ensure the activities program is directed by a qualified professional.

    Severity C of L: potential for minimal harm, widespreadCorrected May 21, 2025

  • Give residents a notice of rights, rules, services and charges.

    Severity B of L: potential for minimal harm, patternCorrected May 21, 2025

Feb 23, 2024Fire Safety StandardHealth Standard12 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 8, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 8, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 8, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 8, 2024

  • Observe each nurse aide's job performance and give regular training.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2024

  • Provide or get specialized rehabilitative services as required for a resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2024

Feb 17, 2023Fire Safety StandardHealth Standard16 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 29, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 29, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 29, 2023

  • Meet other general requirements that are deficient.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 29, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 29, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 29, 2023

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 29, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 19, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2023

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does South Hampton Place Rehabilitation & Health Care Center offer?

South Hampton Place Rehabilitation & Health Care Center offers Skilled Nursing / Long Term Care.

Where is South Hampton Place Rehabilitation & Health Care Center located?

South Hampton Place Rehabilitation & Health Care Center is located at 4700 Brandon Woods in Columbia, Missouri.

What do families say about South Hampton Place Rehabilitation & Health Care Center?

Reviews for South Hampton Place are mixed but lean negative, with several families describing serious lapses in cleanliness, meal service, and medication administration. At the same time, individual staff members—especially in therapy and social work—are singled out repeatedly for compassionate, attentive care. The community holds a 2.8 out of 5 rating from 67 Google reviews.

How did South Hampton Place Rehabilitation & Health Care Center do on recent health and safety inspections?

South Hampton Place Rehabilitation & Health Care Center had 8 government inspection visits in the last three years, with 65 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit South Hampton Place Rehabilitation & Health Care Center?

Submit the Request Information form on this page to connect with South Hampton Place Rehabilitation & Health Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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