Jane Fitzgerald
Jun 2026
This is my second time using Pines Edge Rehab, and I am so glad they have a working relationship with fox hill so we can utilize their rehab. Thank you again for a great stay and speedy recovery.
1 / 5Quick Facts
- Total units
- 72
- Medicare rating
- 4 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 72
- Inspections
- View history (14 citations)
- Rehab therapy
- On-site physical and occupational therapy for recovering patients
- In-home therapy
- Physical therapy delivered directly in resident apartments
CMS Care Compare
What Families Think
Families of residents at North Hill describe a well-run continuing care community in Needham where independent living residents receive attentive daily support and where the on-site Pines Edge rehab program is repeatedly praised after surgery or hospital stays. Reviewers highlight strong physical and occupational therapy, warm staff, and a lively, amenity-rich lifestyle for independent residents.
The Good
- Rehab and PT/OT consistently praised by former patients
- Warm, attentive staff across nursing and care roles
- Wide variety of activities: art, music, swimming, lectures
- Made-to-order dining with wine and varied menus
- Weekly apartment housekeeping included for residents
- Small 'home concept' feel noted in rehab unit
The Bad
- No published pricing information available
AI-generated from reviews and community data.
North Hill Retirement Community is a senior living community in Needham, Massachusetts offering Independent Living and Skilled Nursing / Long Term Care. Amenities include Guest Meals, Restaurant style Dining Room and Outdoor Patio. Families rate it 4.3 out of 5 across 38 reviews.
About North Hill Retirement Community
North Hill Retirement Community in Needham, Massachusetts operates skilled nursing and long-term care services with a licensed capacity of 72 residents. The community includes Pines Edge, a dedicated rehabilitation unit, alongside independent living options.
Families consistently praise the clinical quality of care and the personal attention residents receive. Multiple reviewers highlight physical and occupational therapy outcomes, noting staff responsiveness and professionalism throughout stays. One resident wrote, "I am a very happy camper," and reported being socially active with varied programming. The physical environment draws comment, residents mention comfortable, light-filled spaces with plants, art, and a café. Activities span swimming, pool volleyball, art studios, and singing, with one family noting "endless activities" that keep residents engaged.
The community holds a 4.3-star Google rating across 38 reviews. Reviewers emphasize the warmth of what they describe as a small-home concept, where front-desk staff and the broader team attend to both clinical needs and the everyday touches that shape daily life.
Types of Care at North Hill Retirement Community
Independent LivingSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Guest Meals
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Outdoor Patio
- Salon / Barber
- Security
- Transportation Services
Activities
- Arts and Crafts
- Birthday / Holiday Parties
- Day Trips and Outings
- Grocery Shopping and Errands
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of North Hill Retirement Community
4.3overall · 38 ratings combined
4.3★ on Google (38)
Richard McGuinness
Jan 2026
Thanks for all of the amazing care and rehabilitation my mom received at Pines Edge at North Hill. Every aspect of her stay was superb, the physical and occupational therapy, comfortable room, and the warmth of the small home concept. The entire team was attentive to my mom's needs and our frequent visits. Call outs to every soul who made her stay excellent, the front desk greetings, the professional and caring nursing staff, PT and OT team, the personal care attendants, cooks and servers, the hairdressers, and the activities and enrichment crew. My mom is settling in nicely, and compares, frequently, all the good services and food she received at Pines Edge. She was sad to leave and will always have Pines Edge on the back of her mind. I want to thank you personally for your advocacy and attentiveness for my mom's rehabilitation. You were responsive immediately to my inquiries about availability for my mom's rehabilitation and remained in touch while she had her lengthy recovery in the hospital. Knowing she had a room waiting and good care ahead brought us incredible relief during a very trying period. Seeing my mom, in comfort in her Pines Edge room on the first day was the first time we could relax and see a pathway to recovery. We all speak highly of Pines Edge and the rehabilitation services.
Julie Nack Locke
Jun 2025
The Pines Edge Rehab at North Hill is truly a five-star facility. The staff, service, physical therapy, and food were all outstanding. What truly stood out was the responsiveness and level of care from everyone—always prompt, professional, and compassionate. I am deeply grateful for the exceptional support throughout my stay.
Cindy McLaughlin
Mar 2025
This place is a utopia for retirees. My parents live there, are having an outrageous amount of fun, and making me want to retire early! The facilities are beautiful, clean, light-filled, and modern; full of plants, books, art, and thoughtful touches like a cafe for your (free) afternoon cappuccino. There are endless activities -- swimming, pool volleyball, gym competitions, studio art, singing, musicals, lectures, dances, staff appreciation events, celebrations of all kinds. They're constantly learning, growing, trying new things, and making new friends. There's a perfect blend of privacy and community; independence and support. Everyone has their own apartment with a small kitchen if they feel like eating in, but there's lovely common dining, with wine, excellent chefs, and made-to-order food. The wonderful staff checks in with everyone daily to make sure that folks are safe and healthy, and is available for more intensive care as needed, but is otherwise there to do the little things that make life a lot easier, like weekly cleaning of the apartments. We need many, many more places like this for all phases of life. I'm grateful to North Hill for taking such good care of my family.
leila kern
Mar 2025
I have lived at North Hill for over 6 years and I have experienced both Independent Living as well as rehab at Pines Edge. This is the best gift I have given my children. They are relieved knowing that I am a very happy “camper.” I am socially active, having made wonderful new friends, attending and participating in so varied activities, giving back to this wonderful community and receiving in turn incredible kindness and support from residents and team members alike. After hip replacement surgery followed by a spontaneous fracture, I spent a total of 6 weeks in rehab at Pines Edge. There too the physical set up was conducive to comfort and recovery, OT and PT were fantastic, and all other team members were caring, cheerful and helpful. I’m back in my beautiful apartment again, receiving North Hill PT care in my apartment, eating the wonderful made to order food, and generally returning to and appreciating so much of what North Hill has to offer.
Government Inspection History
4 inspection visits in the last three years, 14 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jul 18, 2025Fire Safety StandardHealth Standard3 citations
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 21, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2025
Jan 15, 2025Health Complaint2 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 29, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 29, 2025
Jul 11, 2024Fire Safety StandardHealth Standard4 citations
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 31, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 5, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 5, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 5, 2024
May 18, 2023Fire Safety StandardHealth Standard5 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2023
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2023
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2023
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does North Hill Retirement Community offer?
North Hill Retirement Community offers Independent Living and Skilled Nursing / Long Term Care.
Where is North Hill Retirement Community located?
North Hill Retirement Community is located at 865 Central Avenue in Needham, Massachusetts.
What do families say about North Hill Retirement Community?
Families of residents at North Hill describe a well-run continuing care community in Needham where independent living residents receive attentive daily support and where the on-site Pines Edge rehab program is repeatedly praised after surgery or hospital stays. Reviewers highlight strong physical and occupational therapy, warm staff, and a lively, amenity-rich lifestyle for independent residents.
How did North Hill Retirement Community do on recent health and safety inspections?
North Hill Retirement Community had 4 government inspection visits in the last three years, with 14 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit North Hill Retirement Community?
Submit the Request Information form on this page to connect with North Hill Retirement Community and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at North Hill Retirement Community? Claim this listing to update photos, pricing, and details. It's free.
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