My mother has lived at this independent senior living community for some time, and when she first moved in, our family was very happy with the community. It felt like a wonderful place for her to call home, and we appreciated the amenities, activities, and sense of community.<br><br>Unfortunately, since the change in management, our feelings have changed considerably.<br><br>One of my biggest concerns is the recent decision to allow a community center to use the pool during times that were previously available to the residents who actually live here. The residents are not guests or occasional visitors—they live here. This is their home, and the amenities are part of what they pay for and what attracted many of them to the community in the first place.<br><br>What is especially disappointing is the way this decision appears to have been handled. Residents were given a survey regarding the use of the amenities, but the purpose and intentions behind the survey were not clearly explained. It now feels as though the information gathered from residents was used to support a decision that would ultimately change their access to an amenity they consider part of their home.<br><br>I understand that management has to make business decisions, but those decisions should also take into consideration the people who live in the community every day—especially seniors who have chosen this place as their home. Asking residents to change their schedules and accommodate outside community use of the pool seems unfair and backward. The residents should not have to rearrange their routines to accommodate an outside organization using an amenity intended for them.<br><br>This is not simply about a swimming pool. It is about communication, respect, transparency, and recognizing that the residents who live here should have a meaningful voice in decisions that directly affect their daily lives.<br><br>It is very disappointing to see a place we once loved become one where we now feel the residents' needs and expectations are no longer the priority. I sincerely hope management will reconsider how these decisions are being made and, most importantly, listen to the residents who call this community home.
Silver Creek is a FOR PROFIT organization. If I could give zero stars, I would. If you are considering bringing your loved one here to stay in their memory care facility, please strongly consider looking elsewhere.<br><br>I had a loved one staying at Silver Creek for about 8 months through 2024-2025. The things I witnessed during those 8 months, was quite shocking...<br><br>* There are 6-8 residents per aide. Nobody is getting quality care.<br><br>* 3 residents were pulled from Silver Creek within weeks of moving in, because family realized they were not being properly cared for.<br><br>* Once your loved one gets to the point of needing help eating, it is on you to feed them or hire outside help to feed them. Silver Creek will charge you for feeding your loved one but not actually feed them more than a few spoonfuls of food per meal. Many times, while I was there helping my loved one eat, I was also helping others at her table eat, watching them wither away from lack of food. When the aides DO help the residents eat, they usually only get a few bites of food forcefully shoved in their mouth, then they are wheeled away to the TV room, because the aide "doesn't want to deal with them today."<br><br>* Winter 2024: There was a resident there that needed to be in a wheelchair or a chair at all times, as she was a fall risk. One night my loved one and I were in the TV room, and 2 aides were talking/staring at their phones. The frail resident had stood up from the chair, lost her balance, fell, and the wooden chair had fallen on top of her. it took 5 MINUTES before an aide put their phone down and got up to assist her back to a chair. No fall report was done, no vitals were checked. I couldn't believe what I was seeing. I am still kicking myself for not reporting that incident.<br><br>* July 9, 2025: A resident was screaming for help outside of his room for 45min. I peeked out into the lobby multiple times, and there was no aide or worker in sight. I saw a resident helping 2 other residents who were fall risks, to sit back down in their seat. It was chaos, and nobody was around to help. A call was made to the front desk, and Andrea approached me with nothing but attitude, making excuses as to why aides were not around, making excuses as to why a resident was screaming for help for 45minutes, and trying to gaslight me for being worried about other residents. People with memory issues usually have their quirks, but not once was that man consoled, redirected to something else that would ease his worries, or even looked at.<br><br>* July 10th, 2025: A resident had wandered out of the building, was lost for hours, and 911 had to be called. While aides were supposed to be checking every room looking for the missing resident, one of the female aides mentioned numerous times, "I'm not checking rooms again. *eye roll* He's not here." -- How brazen of her to act that way in front of a visiting guest.<br><br>* Most of the female aides were quite catty and rude. They were far too comfortable disrespecting visitors, and/or disrespecting residents right in front of visitors. that tells me 1) Nobody higher up is paying attention to their actions, 2) They are not being held accountable for their actions and behaviors.<br><br>It was to the point where not only did we have to pay Silver Creek, but we also had to pay thousands more a month for 1-on-1 care, 8+ hours a day, just so my loved one could get fed, wasn't sitting in soiled clothing all day and/or falling and getting her face cut open. Eventually we moved my loved one to a smaller facility that houses 6 residents, 3 residents per aide. It is night and day! The new facility treats residents like they are human beings, not an inconvenience. It is a family!<br><br>Silver Creek doesn't care about you or your loved one-- they just want your money. Knowing what we know now, we will NEVER consider a for-profit facility in the future.<br><br>Lydia + Willie in memory care are WONDERFUL humans, and helping others is their calling. I wish the other aides at Silver Creek and the individuals who run the place, were the same.
I have a family member who has lived there for years. He is independent and needs no care at this time. His rent since he moved in, has increased exponentially to the point that it seems to be a cash grab of pensions and Medicare from this facility. There was recently a letter sent to all residents that they are no longer certified for nursing care. Why on earth is this place so expensive then? I am very displeased and will be helping my loved one look elsewhere, as there are PLENTY of other 55+ apartments in the vicinity. What a shame.
When my sister and I first toured SilverCreek about three years ago, I knew in my heart that this was the perfect place for our mother to live! The facility is absolutely beautiful, and you can not say enough great things about the staff! Everybody is caring and polite. Our mom began in Independent Living, then progressed to Assisted Living, and then at the end Enhanced Assisted Living. She was given expert, compassionate care. I can not thank the staff enough for all the help and care that was given to our mother.
