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Shandin Hills Behavioral Health Center

4164 N 4th Ave

2.6(11 ratings)· San Bernardino average: 4.1

Shandin Hills Behavioral Health Center, photo 11 / 5

Quick Facts

Total units
78
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
78
Population served
Cares for residents with serious mental illness
Safety concern
Automatic exit doors fail during power outages

What Families Think

Shandin Hills Behavioral Health Center is a psychiatric/mental-health-focused skilled nursing facility in San Bernardino, rated 2.6 out of 5 from a small number of Google reviews. Reviews are sharply mixed: some past residents fondly remember staff, while others describe serious concerns about staffing, safety, and the treatment of patients with mental illness.

The Good

  • Facility described as clean by a reviewer
  • Food quality praised by one reviewer
  • Some former patients recall staff fondly

The Bad

  • One report of staff lacking training for mental illness care
  • One report of a physical injury caused by a staff member
  • Automatic doors reportedly fail to open during power outages
  • One reviewer described harsh, punitive rules for younger patients

AI-generated from reviews and community data.

Shandin Hills Behavioral Health Center is a senior living community in San Bernardino, California offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.6 out of 5 across 11 reviews.

About Shandin Hills Behavioral Health Center

Shandin Hills Behavioral Health Center is a skilled nursing / long term care community in San Bernardino, California. The community is licensed for up to 78 residents.

Families rate Shandin Hills Behavioral Health Center 2.6 out of 5 based on 11 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Shandin Hills Behavioral Health Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of Shandin Hills Behavioral Health Center

2.6overall · 11 ratings combined

2.6★ on Google (11)

Kindrick Thomas

Jan 2026

via Google

I was there and loved it miss the staff there to be honest

Sean Dishaw

Oct 2024

via Google

Man I went there when I was just a kid 22 years ago way back in the day the nurse smashed my nose on a trash can and almost broke it !

Jessica Leyva

Apr 2022

via Google

Having to put a star as a review for this place its a lot. I have bad ugly memoriea of this place they had 2 showers and all the kids at the time had to shower the same day nights where cold being here and being away from my mom rather than helping me with my mental illness i ended up with another trauma and those pills all at once paxil buspar zyprexa depacot. The way we had to work things to get a privilage and if we messed up we had points taken away even if you didnt do anything's bit get provoked and lunch was a packed sanwhich and the veggies where can flavored veggies i know it was no buffet but this place is worst than an animal shelter at the time the had this tall fence where you couldnt see inside out and vs with those spikes around it. If you have a kid here get him her out of here they dont treat kids like they show u they do... I have this trauma since i was 13-16 years of age now im 36

mar “Gjs” R

Jun 2019

via Google

Not a good place for a love one who suffers from mental illness Some of the staff have little or no education to help mental illness people. Some of the patients there are allowed to keep contraband an others are prohibited to do so ..Very limited activities an cans are used as ash trays an a very small Television room for 90 patients ...No shade for rainy days an hot weather ..Door are automatic an do not work during an electricity outrage an patients are at risk to leave the facility..../.positives this place is clean an has great food .

geol sIIrregaL

Jan 2019

via Google

Yo whats up peaches rember...🌹 me how is it going i remember how you helped through my time is there any way your place can put up some dates of a reunion there's nothing on google maybe i can chill with you again im probably going to ask the main office i love you peace.

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Government Inspection History

9 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 20, 2026Fire Safety StandardHealth Standard7 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 4, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 30, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 18, 2026

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2026

  • Dispose of garbage and refuse properly.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2026

  • Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Severity B of L: potential for minimal harm, patternCorrected Mar 4, 2026

Feb 25, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 7, 2025

Jan 15, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2025

Nov 15, 2024Fire Safety StandardHealth Standard13 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2025

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 16, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2024

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024

  • Ensure residents have reasonable access to and privacy in their use of communication methods.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024

  • Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Severity B of L: potential for minimal harm, patternCorrected Dec 16, 2024

Sep 25, 2024Fire Safety Complaint1 citation
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Oct 2, 2024

Jan 3, 2024Infection ControlNo citations
Nov 3, 2023Fire Safety StandardHealth Standard9 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 30, 2023

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 29, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 29, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 30, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 30, 2023

  • Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2023

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 29, 2023

  • Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Severity B of L: potential for minimal harm, patternCorrected Nov 29, 2023

Aug 30, 2023Health Complaint1 citation
  • Develop, implement, and/or maintain an effective training program for all new and existing staff members.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 14, 2023

Aug 28, 2023Health Complaint1 citation
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 1, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Shandin Hills Behavioral Health Center offer?

Shandin Hills Behavioral Health Center offers Skilled Nursing / Long Term Care.

Where is Shandin Hills Behavioral Health Center located?

Shandin Hills Behavioral Health Center is located at 4164 N 4th Ave in San Bernardino, California.

What do families say about Shandin Hills Behavioral Health Center?

Shandin Hills Behavioral Health Center is a psychiatric/mental-health-focused skilled nursing facility in San Bernardino, rated 2.6 out of 5 from a small number of Google reviews. Reviews are sharply mixed: some past residents fondly remember staff, while others describe serious concerns about staffing, safety, and the treatment of patients with mental illness.

How did Shandin Hills Behavioral Health Center do on recent health and safety inspections?

Shandin Hills Behavioral Health Center had 9 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Shandin Hills Behavioral Health Center?

Submit the Request Information form on this page to connect with Shandin Hills Behavioral Health Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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