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Reviews of Serenity Spring Senior Living at Arlington are mixed: several residents and short-term rehab patients praise the caring nurses, therapy staff, and comfortable recovery experience, while other families describe serious lapses in communication, documentation, and end-of-life care. The community holds a 3.6 out of 5 rating from 17 Google reviews, reflecting this split experience.
AI-generated from reviews and community data.
Serenity Spring Senior Living at Arlington is a senior living community in Arlington, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 17 reviews.
Serenity Spring Senior Living at Arlington is a 50-bed skilled nursing and long-term care facility in Arlington, Ohio. It provides rehabilitation and ongoing care for seniors requiring medical oversight and therapeutic support.
Family experiences at this facility are starkly divided. Some describe attentive, compassionate care: therapy staff who set clear daily goals, nurses who are knowledgeable and responsive, and an overall atmosphere where residents feel comfortable and supported. One family wrote, "They go above and beyond to ensure my needs are met." Others, however, report significant concerns about communication gaps, unmet commitments around family updates, and cleanliness standards. A few families felt the facility prioritized census and revenue over comfort-focused care, particularly in end-of-life situations. Staff interactions vary noticeably, some family members encountered warm, helpful employees, while others described dismissive phone interactions.
The facility holds a 3.6 out of 5 Google rating based on 17 reviews. The split between five-star and one-star ratings suggests consistency in care delivery is a challenge, with outcomes potentially depending on which staff members and departments are involved in a resident's care.
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Help Me Choose3.6overall · 17 ratings combined
3.6★ on Google (17)
Angie Hall Pfarr
May 2026
I am currently a resident here, and if you are looking for a nursing home I recommend this one. Their attitudes are so kind, happy, and always showing up with a smile on their face. They go above and beyond to ensure my needs are met and I could not ask for better care.
Fast Eddie
May 2026
Try to get a hold of a family member in the facility and the woman that picked up the phone was really rude and hung up the phone basically. I hope they don't do that with the patients.
Bob Dysert
Sep 2025
I had a great experience at Serenity Springs. Just about everyone I ran into was very friendly to me. I really enjoyed my time with therapy group. They knew what they wanted to accomplish every day. I tried to give them a hard time most of the time but they gave it right back to me which I liked. The nurses were really helpful and they knew what they were doing. I had no complaints whatsoever. Most of the aides were very good and knowledgeable in what there job were. Some of them though needed some more training. The cafeteria staff was great, they have a hard time pleasing everyone though, the food for me was amazing good. I want to thank the whole staff at Serenity Springs for everything.
Ronda Bruce
Sep 2025
My cousin was there, and she was taken care of very well, the stuff was very friendly with us, they help us through all the process we weren't how to get done
Patricia Weaver
Sep 2025
I had a great experience at Serenity Springs. The staff was friendly, caring, and always made sure I was comfortable. The nurses and therapists really helped me get better, and they were always there when I needed them. The place felt like home, and I was really thankful for the care I received. It was a great place to recover, and I couldn’t have asked for better help.
3 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2024
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2024
Use approved construction type or materials.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2024
Develop and maintain an Emergency Preparedness Program (EP).
Severity C of L: potential for minimal harm, widespreadCorrected May 22, 2024
Address subsistence needs for staff and patients.
Severity C of L: potential for minimal harm, widespreadCorrected May 22, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 8, 2023
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 8, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 8, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 8, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 8, 2023
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2023
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2023
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2023
Implement a program that monitors antibiotic use.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2023
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 30, 2020
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 30, 2020
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 30, 2020
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 30, 2020
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 30, 2020
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 30, 2020
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Serenity Spring Senior Living at Arlington offers Skilled Nursing / Long Term Care.
Serenity Spring Senior Living at Arlington is located at 100 Powell Drive in Arlington, Ohio.
Reviews of Serenity Spring Senior Living at Arlington are mixed: several residents and short-term rehab patients praise the caring nurses, therapy staff, and comfortable recovery experience, while other families describe serious lapses in communication, documentation, and end-of-life care. The community holds a 3.6 out of 5 rating from 17 Google reviews, reflecting this split experience.
Serenity Spring Senior Living at Arlington had 3 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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