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Serenity Home HealthCare is an in-home health and hospice provider serving the Niles, Illinois area, with a 3.9-star rating from 48 Google reviews. Reviewers consistently single out specific caregivers and office staff by name, praising their professionalism, patience, and personal attention during in-home visits.
AI-generated from reviews and community data.
Serenity Home HealthCare is a home health agency serving Niles, Illinois offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 3.9 out of 5 across 48 reviews.
Serenity Home HealthCare provides home health and hospice services to residents in Niles, Illinois. The company delivers care in patients' homes rather than in a facility setting, bringing clinical support and end-of-life care directly to clients and their families.
Families consistently praise individual staff members for their professionalism, respect, and genuine care. Reviewers highlight caregivers and nurses who take time to explain procedures, treat patients like family members, and go above and beyond in their daily work. One family wrote that staff "truly go above and beyond to make sure everything is taken care of." Multiple reviews note that caregivers are approachable, patient, and create a sense of confidence through clear communication.
The company holds a 3.9 out of 5 rating across 48 Google reviews, with the majority of recent feedback focused on the quality and dedication of specific team members across different office locations.
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Help Me Choose3.9overall · 48 ratings combined
3.9★ on Google (48)
Belen Lozada
Jan 2026
I've been with this company for years. I love being a care taker. The staff at Serenity treat me like I'm part of their family. I appreciate Anthony from the Broadway branch! He always goes above and beyond. He is very understanding, and great at his job. Very considerate when it comes to people.
Suhadaie Roman
Jan 2026
I had a great experience with the Fullerton office. The ladies here are absolutely wonderful. They are very helpful, respectful, and patient and they truly go above and beyond to make sure everything is taken care of. You can tell they genuinely care about the people they help. I highly recommend the Fullerton Office.
Toya Williams
Mar 2025
I am giving a review to Mr. Jaime Coutreras, he came to my home, was very approachable, very professional, explained why he was there and what he needed to do. I’m commending him, for him being the only person from Serenity that spoke to me in a professional matter in my home when he made a home visit. . I’m happy with the young lady Eulanda Guise who works in my home for me. She has been very caring to me and also very professional. Mr. Nee has also been a professional that was very kind to me when speaking with me over the phone at Serinity in Niles. Ms. Toya Williams
NAYELI VEGA
Feb 2025
Yolanda Flores from serenity in Niles very wonderful and professional job she did , if I could give her more starts to the review I will rate her more than 5 stars ⭐️ she’s really such a humble and professional human being with blessings feelings . She makes you feel very confident with her explanations she treat us with a lot respect and makes you feel like you are part of her family. She explains each question well. I thank serenity home healthcare inc for sending a great professional person to my house .My mother is really grateful for her great service , once again thank you Yolanda continue being that great human being who cares about her clients wellness . 😇🙏🇺🇸
Nick Kelter
Feb 2025
I am very satisfied with my HMK Sonia Arsanis. She deserves a raise for all the work she does. MS. FLORES did a great job of explaining everything.
Serenity Home HealthCare is a Medicare-certified home health agency (certified since 2006). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
Not yet rated. Medicare needs a minimum number of recent patients before it publishes a star rating.
Services offered
Service area
Serenity Home HealthCare reports serving 11 ZIP codes, including Chicago, Harvey, Harwood Heights, Lake Zurich, Niles. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 147860. National figures are the average across all certified agencies.
Serenity Home HealthCare offers Home Health.
Serenity Home HealthCare is located at 6640 W Touhy Ave in Niles, Illinois.
Serenity Home HealthCare is an in-home health and hospice provider serving the Niles, Illinois area, with a 3.9-star rating from 48 Google reviews. Reviewers consistently single out specific caregivers and office staff by name, praising their professionalism, patience, and personal attention during in-home visits.
Yes. Serenity Home HealthCare is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page to connect with Serenity Home HealthCare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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