MyLivingChoice

Serengeti Care

500 N Wenatchee Ave C

4.4(40 ratings)· Wenatchee average: 4.3

Own this agency? Update your listing · Marketing for operators

Request Information
Serengeti Care logo
Serengeti Care, photo 11 / 6

Quick Facts

Insurance help
Assists families with long-term care insurance reimbursement
Transportation
Caregivers drive clients to medical appointments and hospital visits
Shift flexibility
Can arrange around-the-clock in-home caregiver coverage

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Serengeti Care is a home health and hospice agency in Wenatchee that families describe as reliable, communicative, and skilled at handling complex situations like dementia care, fall risk, and post-hospital recovery. The overwhelming majority of the 40 Google reviews are five-star, with families repeatedly naming specific caregivers and office staff for compassion and follow-through. A small number of reviews point to occasional staffing shortages and communication lapses.

What reviewers praise

  • Caregivers described as punctual, attentive, and professional
  • Management responds quickly and keeps families informed
  • Handles complex cases like dementia with fall risk
  • Helps navigate long-term care insurance reimbursement
  • Provides transportation to medical appointments and hospital visits
  • Named caregivers repeatedly praised for compassion and skill

What reviewers flag

  • One report of repeated no-shows and an unresponsive manager
  • Staffing shortages during COVID caused scheduling frustrations
  • One reviewer noted a new scheduler needed to improve call returns

AI-generated from reviews and community data.

Serengeti Care is a home care agency serving Wenatchee, Washington offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Transportation Services, Emergency Call System and 24-Hour Staff. Families rate it 4.4 out of 5 across 40 reviews.

About Serengeti Care

Serengeti Care is a home health and hospice agency serving Wenatchee, Washington. They provide in-home care for seniors with varying needs, from daily assistance and companionship to hospice and post-hospital recovery support.

Families consistently praise the professionalism and attentiveness of Serengeti's caregivers. Several families noted that staff arrive on time, listen carefully to care preferences, and follow through on commitments. Caregivers have helped with activities of daily living, medical appointments, and meaningful social engagement, one family described their mother with dementia enjoying conversations and photo-sharing with caregivers during weekday visits. Families also highlighted responsive management; one family wrote that they "always get a call back and any answers or information you need."

The agency's office staff and named caregivers (including Laney, Kaya, Helen, and others) received specific recognition for compassion and skill. Even during staffing challenges, families noted that Serengeti maintained respectful, professional relationships and adapted to individual care needs, including complex situations like post-hospital Alzheimer's care and dementia with fall risk.

Serengeti Care holds a 4.5-star rating across 40 Google reviews, with the vast majority marking five stars.

Types of Care at Serengeti Care

At-Home Care

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • Transportation Services

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free for families.

Help Me Choose

Reviews of Serengeti Care

4.4overall · 40 ratings combined

4.4★ on Google (40)

Write a review

kailee Brennan

Aug 2026

via Google ↗ · Report

Update: Im changing my review until things improve . My dad has gotten care threw this agency a few years and its been decent until 2026..I was happy with services at first. Ive noticed with multiple caregivers from this agency, alot of them will do the bare minimum chores. They dont take any initiative and clean anything unless they are asked. There is a careplan they read prior to the shift, why wait around to be asked to do something. Read the care plan and do your job. Or alot of caregivers they sent to my house just want to sit around and " socialize only". We've had chores half way done, caregivers on phones during shifts. One caregiver fell asleep in my living while on shift. We had a no call no show once and a caregiver who wasnt respecting rules with VA transporting. I finally started talking to V.A who is funding my dads caregiving hours and when I told them everything they were not thrilled and agreed that this was BARE MINIMUM services. They were not happy. I feel bad for veterans who dont have any family members over seeing how they are cared for. Alot of Veterans and seniors probably get the bare minimum services threw this agency. I feel like alot of thier caregivers want to sit around and socialize and do bare minimum for chores. I know socializing is part of caregiving, but alot of these caregivers taking advantage of it and socializing only. Or they rush threw chores or do them half way to rush to be on thier phones the rest of the shift. The VA said we can switch agencies, but I do give Serngetti credit thier boss and higher ups are trying really hard to make things right and finally sent us decent help. I hate that it had to take me lighting a fire under thier butts to get decent help though. So thats why I left 2 stars instead of one star. I think it took me getting mad and vocal about the sittuatuon, contacting the VA and holding this agency accountable to get better care. Now they wanna work hard and im cool with it. Ill change my review back to 5 stars if the next few months go better with the agency.<br>If you go threw this agency for a family member, pay attention and make sure chores are getting completed ( not half way done) and make sure the caregivers arent on thier phones or socializing only. Sorry to change my review but Im big on accountability and im holding them accountable.

ronda forsberg

Jun 2026

via Google ↗ · Report

The love care and team work has made them wonderful to work with

Stevie Knemeyer

Jun 2026

via Google ↗ · Report

Serengeti Care has been an exceptional partner to work with. They have cared for many of our residents, and we’ve consistently been impressed by their compassion, professionalism, and dedication.<br><br>Their team is responsive, knowledgeable, and truly committed to providing high-quality care while treating each individual with dignity and respect. They communicate well with families and care teams, making the entire experience much smoother for everyone involved.<br><br>We’re grateful for the partnership we’ve built with Serengeti Care and highly recommend them to anyone looking for a compassionate and reliable care provider.

Francisco Rios

Jun 2026

via Google ↗ · Report

Amazing company to parter up with! Laney and her team is always available to answer any questions. Great trusted company.

Carol Larson

Mar 2026

via Google ↗ · Report

My experience with Serenghetti was phenomenal and I would highly recommend them to anyone seeking assistance caring for an elderly loved one in the home. The level of expertise and genuine compassion that everyone from Serenghetti showed in helping our family was amazing. We simply could not have provided the level of care that we did without their help. Heartfelt Thanks to everyone at Serenghetti. You are all so amazing.

Ask about care at home

Ask about availability, hourly rates, or a free in-home assessment.

Have you already been in touch with Serengeti Care?

Washington asks us to share this statement and gather a short intake first

Read the statement, add what you can below (a few words each, all optional), and Send signs it with the name you entered.

Washington disclosure statement, dated October 25, 2026, under the Elder and Vulnerable Adult Referral Agency Act (RCW 18.330).

(a) Agency: MyLivingChoice LLC (MyLivingChoice.com), 8705 N. Cypress Ct, Kansas City, MO 64156, (816) 226-7772.

(b) Client: the person sending this request.

(c) Fees: you pay us nothing. If you hire an agency we introduced you to, or whether or not you do, that agency pays us a flat fee for the introduction, billed to the agency monthly. If you ask, we will tell you the amount of the fee for any agency we refer you to.

(d) Services: MyLivingChoice is a free service that helps families find senior living and care at home. We gather a short intake about the care needed, suggest agencies that appear able to meet those needs, and introduce you to the ones you choose. For you specifically, we will introduce you to Serengeti Care and share with it your name, contact details and the care needs you described, nothing more.

(e) We will never ask you to waive any claim for loss of personal property or injury, or any right you have under state or federal law.

(f) We work with both you and the agency in the same transaction: the agency pays us, and we are introducing you to it. To obtain or share confidential health care information about the person who needs care we need your authorization, which you give for the agencies named above by acknowledging this statement.

(g) Tours: we do not tour agencies as a matter of course. Our information comes from the agency itself, its state licence record and public sources. We have not toured Serengeti Care.

(h) You may stop using our service, or switch to another referral agency, at any time and for any reason, with no penalty and no cancellation fee.

(i) Refunds: because you pay us nothing, there is nothing to refund to you. If a community pays us a fee for your placement and the resident dies, is hospitalized or moves to another setting for more appropriate care within the first thirty days after admission, we refund the community a prorated share of the fee for the days not used, as RCW 18.330.090 requires.

(j) Complaints about a referral agency may be filed with the Washington State Office of the Attorney General, Consumer Protection Division (Consumer Resource Center), 800 5th Ave, Suite 2000, Seattle, WA 98104-3188, 1-800-551-4636 in Washington, 1-206-464-6684 from outside the state, https://www.atg.wa.gov/file-complaint.

(k) Neither MyLivingChoice nor anyone who works on referrals for it, nor their immediate family members, has any ownership interest in any agency we refer families to.

About the care that is needed (optional, a few words each)

We share with the agencies you chose only your name, contact details and care needs; the rest stays with us. Leave blank what you do not know; we can fill it in with you later.

Sending your request signs the Washington statement above with the name you entered, dated now, and authorizes us to share your name, contact details and care needs with the communities or agencies you chose. By submitting, you're okay with us and Serengeti Care reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Frequently Asked Questions

What types of care does Serengeti Care offer?

Serengeti Care offers At-Home Care.

Where is Serengeti Care located?

Serengeti Care is located at 500 N Wenatchee Ave C in Wenatchee, Washington.

What do families say about Serengeti Care?

Serengeti Care carries a 4.4 out of 5 rating from 40 Google reviews. Serengeti Care is a home health and hospice agency in Wenatchee that families describe as reliable, communicative, and skilled at handling complex situations like dementia care, fall risk, and post-hospital recovery. A small number of reviews point to occasional staffing shortages and communication lapses. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Serengeti Care?

Submit the Request Information form on this page, or contact Serengeti Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Serengeti Care? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Wenatchee.

Blossom Valley by CogirPartner

Blossom Valley by Cogir

Wenatchee, Washington0.6 mi

4.9(63)

Assisted Living

Blossom Creek by CogirPartner

Blossom Creek by Cogir

Wenatchee, Washington0.6 mi

4.6(50)

Memory Care

Wenatchee Senior Living by CogirPartner

Wenatchee Senior Living by Cogir

Wenatchee, Washington0.6 mi

4.4(52)

Assisted LivingIndependent Living

Mission Vista

Mission Vista

Wenatchee, Washington0.2 mi

4(5)

Assisted Living

Garden Terrace

Garden Terrace

Wenatchee, Washington0.2 mi

3.3(8)

Independent Living

Colonial Vista Post Acute

Colonial Vista Post Acute

Wenatchee, Washington0.6 mi

4(32)

Skilled Nursing / Long Term Care

Reading on this