Sentara Home Care Services
535 Independence Parkway Suite 2003.2(21 ratings)· Chesapeake average: 4.3
Quick Facts
- Medicare quality
- 2.5 of 5 stars
- Medicare certified
- Since 1982
Home Health Compare
Sentara Home Care Services is a home health agency serving Chesapeake, Virginia offering Home Health. Families rate it 3.2 out of 5 across 21 reviews.
About Sentara Home Care Services
Sentara Home Care Services is a Medicare-certified home health agency serving Chesapeake, VA and has been Medicare certified since 1982. Services offered in the home include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services and home health aide visits. The agency is a nonprofit organization.
Medicare rates the quality of patient care at Sentara Home Care Services 2.5 out of 5 stars, based on how quickly care starts, how often patients improve at walking, bathing and managing medications, and how often they are readmitted to the hospital.
Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.
Types of Care at Sentara Home Care Services
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3.2overall · 21 ratings combined
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Medicare Quality of Care
Sentara Home Care Services is a Medicare-certified home health agency (certified since 1982). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
2.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency77%US 79%
- Rated their overall care 9 or 10 out of 1083%US 85%
- Care was given in a professional way89%US 89%
- The team communicated well86%US 86%
- The team discussed medicines, pain and home safety80%US 82%
298 completed patient surveys, 16% response rate.
Hospital outcomes
- Discharged to the community92%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)6%US 4%Worse than
- Preventable hospital visits during care (lower is better)9%US 11%Better than
How patients did
- Care started within 2 days of referral92%US 94%
- Patients got better at walking or moving around78%US 83%
- Patients got better at getting in and out of bed82%US 83%
- Patients got better at bathing83%US 86%
- Patients' breathing improved87%US 85%
- Patients got better at taking medications correctly78%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations70%US 61%
Service area
Sentara Home Care Services reports serving 33 ZIP codes, including Norfolk, Chesapeake, Portsmouth, Virginia Beach, Nags Head, Newport News, Richmond, Suffolk, Yorktown. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 497268. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Sentara Home Care Services offer?
Sentara Home Care Services offers Home Health.
Where is Sentara Home Care Services located?
Sentara Home Care Services is located at 535 Independence Parkway Suite 200 in Chesapeake, Virginia.
Does Medicare cover care from Sentara Home Care Services?
Yes. Sentara Home Care Services is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 2.5 out of 5 stars.
Do I need a referral to use Sentara Home Care Services?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Sentara Home Care Services?
Submit the Request Information form on this page to connect with Sentara Home Care Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Sentara Home Care Services? Claim this listing to update photos, pricing, and details. It's free.
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