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Most reviewers describe a warm, attentive skilled nursing community where physical and occupational therapy staff receive particular praise, and families appreciate how staff cared for loved ones through both rehab and end-of-life stays. One reviewer, however, described a very different experience with unresponsive aides and slow medication response, alongside unprofessional management interactions.
AI-generated from reviews and community data.
Schervier Pavilion is a senior living community in Warwick, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 12 reviews.
Schervier Pavilion is a 120-bed skilled nursing and long-term care facility in Warwick, New York. The community serves patients transitioning from acute care as well as those requiring extended residential nursing support.
Family experiences at Schervier vary notably. Most visitors and families highlight a welcoming front entrance, professional check-in processes, and consistent warmth from staff across all roles, from nurses and aides to housekeeping and social workers. Families report that therapy services, including physical and occupational therapy, are delivered by qualified staff committed to resident progress. One family wrote, "Every single person...are an amazing staff, compassionate on all levels." However, one recent review raised concerns about inconsistent responsiveness to resident requests, medication delivery delays, and professionalism gaps in leadership.
Schervier Pavilion holds a 3.8 out of 5 rating on Google across 12 reviews, reflecting mixed but predominantly positive family sentiment. Prospective families may wish to inquire directly about specific care protocols and staffing consistency when evaluating the facility.
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Help Me Choose3.8overall · 12 ratings combined
3.8★ on Google (12)
James Gayler
May 2026
Every aspect of my time there was 5 star ! There was not a single person that worked there that I did not like. Everyone was outstanding. Physical and Occupational Therapy were amazing, from a well qualified and dedicated staff who devoted themselves to advancing me in every way possible to allow me to return to life in the world. I would unequivocally recommend this facility to anyone in need of such care !
Stacy PM
Apr 2022
This nursing home is beyond top notch to me. I am going through the process of transitioning my mother there for long term care. During her time here for sunacute ,every single person nurses,aids,social worker, even the cleaners etc. Are an amazing staff,compassionate on all levels. All of my questions got answered,they take the time to listen and understand. This is the first time ever where I had felt at ease leaving her somewhere for any length of time. It is clean,the menu selection is great and I cant say enough great things about this facility,thank you to all pf the staff who are making my moms life better through your care and love. She looks great every time I see her.
Kyle Burke
Jun 2021
My dad spent his last days here and I couldn't be more happy with all of the staff and how they treated my father and my family. Thank you to the entire staff at Schervier Pavilion Kyle Burke Son of the late Raymond Burke Sr
vanessa badillo
Sep 2020
Schervier is a facility full of ignorant unprofessional people , the aides ignore residents often making them feel Like they don’t matter. Nurses don’t answer bells for no one and they take their sweet time to deliver someone medication when in pain .. HR is extremely unprofessional along with the DIrector of nursing . I can go on forever , but this place is a disappointment.
Suzanne Walters
Sep 2019
Visited a lifelong friend with my children. We were greeted very nicely at the front entrance and asked to please fill out the necessary passes to go visit. We were given directions in a professional and pleasant manner. Once arriving to the area we were told exactly where we needed to go and were greeted with smiles from everyone along the way. Very upbeat and happy environment. You could see how the staff were attending to their patients with the upmost care and courtesy. We were able to visit with our friend in their room which was nicely decorated and had prizes along the shelves that had been won from all the games of bingo that are offered. There was a huge calendar on the closet that showed tons of activities offered daily. I was able to bring my friend into the café right around away from her room which was very convenient I thought. Staff were very welcoming and everyone was there watching a movie together. I had her sit by her friend and she was happy to sit and enjoy the movie. I had asked some of the ladies working for assistance with getting pins for the picture board in my friends room and they were more than happy to assist me. Glad to see that my friend is in a place that has caring professional people.
4 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 18, 2025
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2024
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2024
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 17, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 26, 2024
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Have exits that are accessible at all times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 16, 2022
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 16, 2022
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022
Include a process for Emergency Preparedness collaboration.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 16, 2022
Conduct testing and exercise requirements.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 16, 2022
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2019
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2019
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2019
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2019
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity B of L: potential for minimal harm, patternCorrected Jul 19, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Schervier Pavilion offers Skilled Nursing / Long Term Care.
Schervier Pavilion is located at 22 Van Duzer Place in Warwick, New York.
Most reviewers describe a warm, attentive skilled nursing community where physical and occupational therapy staff receive particular praise, and families appreciate how staff cared for loved ones through both rehab and end-of-life stays. One reviewer, however, described a very different experience with unresponsive aides and slow medication response, alongside unprofessional management interactions.
Schervier Pavilion had 4 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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