Royal Norwell Nursing and Rehabilitation

Robert Callahan

Apr 2026

via Google ↗

Executive Director Stacey Connell and everyone at Royal Norwell are the best. Abby and I are so happy to have met you and had the opportunity to collaborate with your team of professionals that genuinely care for the community they serve.

Laurie Hulten

Apr 2026

via Google ↗

they lost 4 pairs of prescription eye glasses even with “orders”’to give them to her w morning rounds and take them to lock up in med cart over night Clothes ruined with stains even after care team meetings with laundry service dept personell assuring they train employees blankets, foam pillows, every week we go to visit only to find a thin sheet on her bed with no blankets sweet aide brought me down to room off the laundry area w over 100 blankets I hand plucked over 30 blankets all CLEARLY labeled with our mothers name on them. she had to have surgery due to numerous falls which resulted in a total hip replaced, when they sent her via ambulance to hospital they did not attach any med list or medical history so the ER was unaware she had advanced Alzheimer’s or diabetes or her med allergies we made it to ER in to advocate since Royal clearly was not competent to give residents medical info. end of life , we received a call from hospice nurse letting us know the rapid decline and to come, we were lucky to be with her at her time of passing and with her HOWEVER, no family should ever have to endure the horrific transition/end of life care our mother endured Royal staff “ROYALLY” dropped the ball for lack of a better word. They thought that our mom was allergic to morphinethe amount of discomfort and pain she suffered in her last hours was unacceptable the entire concept of hospice is do pass with dignity and comfortably.. the last hour and a half of her life the nurse came in to say that after digging through our moms chart they realized it was not allergic that she will be bring her in morphine to make her more comfortable (an hour and a half passed nurse never came back with morphine and our mom died moaning loudly in pain. When we went to nurses station to let them know she passed they said a Dr would be around to “pronounce the death” 30 min later a man in blue scrubs with a mask on came in did not announce himself who he was or what he was doing he simply walked in took his stethoscope to her neck looked up at my sister and I and shook his head no , then shook his head yes… then walked out of the room ……later we saw that man with an RN badge handing out meds from a med cart at opposite end of the north wing floor . Yes, you read all that correctly! About 20 min later a nurse walked in asking me to sign a piece of paper that had been filled out from Royal not sure what this form was so I asked and nurse could not explain what it was but said it’s just a paper that needs a signature, I looked and the only two boxes needing to be filled out were from a doctor I told the nurse this is for a Dr to fill out to which she said “oh I’ll go ask someone what they want” never saw her again either… funeral home never came to pick up our mom bc royal did not reach out to them as they had said they would so we called funeral home ourselves and they dispatched personal to come get our mom…. Fast forward a week the funeral home calls us and we assume it’s to come pick up our mothers ashes so we can make plans for memorial service, nope it’s funeral home calling to say that Royal still has not sent the papers for death certificate, so we spend an entire day calling every extension to every person at Royal and finally someone calls back with lip service excuses of being so sorry that one director is out and another is filling in blah blah blah unacceptable ! Now a week later after hours of phone calls the funeral home had the proper documentation to carry out the funeral Arrangements so we can put to rest our mother. Due to Royals lack of procedure and lacking standard of care in life and death our mother suffered in her last breathes of death even into after care …. They are horrible they have no accountability they give lip Service and have zero follow through! DO NOT trust one person that leads you to believe they care for your loved ones….. DYLAN, her aide was amazing thank you Dylan for being one caring soul that actually provided competent empathetic care for our mom…..

Dad Nel

Nov 2025

via Google ↗

A week out from Thanksgiving, I need to pass along a special thanks to the entire staff of Royal Norwell. My stay may have been short but it left a long ,lasting impression. Oh sure the place was clean, bright and cheery but the people, the people made it so,so special !! Everyone I came in contact with was pleasant, helpful and happy to be taking care of you. I am so thankful we picked Royal Norwell. I will apologize in advance if I don’t name all of the wonderful people and for spelling, grammar and syntax. The cleaning staff ,top notch and helpful. The dining staff so friendly and the food was pretty good also. Dr. John, a credit to the profession. Martha, Helen, Laurel and Tall John ,the admin staff(I think) so pleasant to deal with. Hajar and the other assistants always kind and ready to be helpful. Chris, Alena ,Kimberly and others for your work getting me “back on my feet “ ,a group of pleasant pervaders of pain. And finally the outstanding nursing group, Paula always one step ahead, Leah the embodiment of quiet efficiency , Debby ,a package of sweetness, so accommodating . And who can not mention or “Walk Away” from the unforgettable Renee. The queen of quick wit ,always with a smile. The captain sets the tone. So again thanks for listening to my dad jokes and being so “royal” nice to me and my friends and family Thanks to all , Happy Thanksgiving Bob Nelson

Rob A

Oct 2023

via Google ↗

I can't say enough about the care I received at Royal. The rehab team got me back on my feet, and I felt confident about going home. All of the staff were wonderful! The rehab unit is all private rooms with big windows. It felt like home. Every staff member that I met from administration to nursing was kind and helpful. I would definitely go back to Royal Norwell

Pamisa Udomratanakoson

Oct 2023

via Google ↗

Walking into the facility you are greeted with a large atrium that is well lit and leads to a beautiful garden. From first impressions, immediately, I knew that this was a nursing home that cares. The staff has bright, smiling faces that made us feel welcomed. The administrators are knowledgeable, efficient, and communicative. Plenty of activities like movie nights, bingo, tie dye events to keep the residents occupied. I have heard nothing but good things about the food as well! Dining services here host special events, ice cream socials, and breakfasts that bring nothing but big smiles to the residents.