1 / 5CMS Care Compare
Reviews for Royal Norwell are mixed but mostly positive, with many families praising the rehab program, friendly staff, and clean, welcoming atmosphere. One detailed and serious review describes major failures in communication, lost belongings, and mishandling of end-of-life/hospice care, which stands in sharp contrast to the largely favorable feedback.
AI-generated from reviews and community data.
Royal Norwell Nursing and Rehabilitation is a senior living community in Norwell, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 52 reviews.
Royal Norwell Nursing and Rehabilitation is a skilled nursing and long-term care facility in Norwell, Massachusetts, licensed for 86 residents. The facility includes a rehabilitative care unit with private rooms alongside traditional nursing care.
Family experiences at Royal Norwell vary notably. Several visitors praised the bright, welcoming environment, the atrium and garden create a cheery first impression, and consistently highlighted the warmth and attentiveness of staff across all departments. One family wrote that "the people made it so special." Rehabilitation patients reported feeling confident in their care and recovery outcomes. However, other families documented persistent concerns with laundry management, including staining of clothing and bedding, and challenges with tracking and safeguarding personal items like eyeglasses, despite reported coordination efforts with departments.
The facility maintains a 3.9 out of 5 rating based on 52 Google reviews, reflecting this mixed feedback. Prospective families should weigh the positive accounts of therapeutic staff relationships and welcoming atmosphere against documented operational inconsistencies in property care and personal item management.
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Help Me Choose3.9overall · 52 ratings combined
3.9★ on Google (52)
Robert Callahan
Apr 2026
Executive Director Stacey Connell and everyone at Royal Norwell are the best. Abby and I are so happy to have met you and had the opportunity to collaborate with your team of professionals that genuinely care for the community they serve.
Laurie Hulten
Apr 2026
they lost 4 pairs of prescription eye glasses even with “orders”’to give them to her w morning rounds and take them to lock up in med cart over night Clothes ruined with stains even after care team meetings with laundry service dept personell assuring they train employees blankets, foam pillows, every week we go to visit only to find a thin sheet on her bed with no blankets sweet aide brought me down to room off the laundry area w over 100 blankets I hand plucked over 30 blankets all CLEARLY labeled with our mothers name on them. she had to have surgery due to numerous falls which resulted in a total hip replaced, when they sent her via ambulance to hospital they did not attach any med list or medical history so the ER was unaware she had advanced Alzheimer’s or diabetes or her med allergies we made it to ER in to advocate since Royal clearly was not competent to give residents medical info. end of life , we received a call from hospice nurse letting us know the rapid decline and to come, we were lucky to be with her at her time of passing and with her HOWEVER, no family should ever have to endure the horrific transition/end of life care our mother endured Royal staff “ROYALLY” dropped the ball for lack of a better word. They thought that our mom was allergic to morphinethe amount of discomfort and pain she suffered in her last hours was unacceptable the entire concept of hospice is do pass with dignity and comfortably.. the last hour and a half of her life the nurse came in to say that after digging through our moms chart they realized it was not allergic that she will be bring her in morphine to make her more comfortable (an hour and a half passed nurse never came back with morphine and our mom died moaning loudly in pain. When we went to nurses station to let them know she passed they said a Dr would be around to “pronounce the death” 30 min later a man in blue scrubs with a mask on came in did not announce himself who he was or what he was doing he simply walked in took his stethoscope to her neck looked up at my sister and I and shook his head no , then shook his head yes… then walked out of the room ……later we saw that man with an RN badge handing out meds from a med cart at opposite end of the north wing floor . Yes, you read all that correctly! About 20 min later a nurse walked in asking me to sign a piece of paper that had been filled out from Royal not sure what this form was so I asked and nurse could not explain what it was but said it’s just a paper that needs a signature, I looked and the only two boxes needing to be filled out were from a doctor I told the nurse this is for a Dr to fill out to which she said “oh I’ll go ask someone what they want” never saw her again either… funeral home never came to pick up our mom bc royal did not reach out to them as they had said they would so we called funeral home ourselves and they dispatched personal to come get our mom…. Fast forward a week the funeral home calls us and we assume it’s to come pick up our mothers ashes so we can make plans for memorial service, nope it’s funeral home calling to say that Royal still has not sent the papers for death certificate, so we spend an entire day calling every extension to every person at Royal and finally someone calls back with lip service excuses of being so sorry that one director is out and another is filling in blah blah blah unacceptable ! Now a week later after hours of phone calls the funeral home had the proper documentation to carry out the funeral Arrangements so we can put to rest our mother. Due to Royals lack of procedure and lacking standard of care in life and death our mother suffered in her last breathes of death even into after care …. They are horrible they have no accountability they give lip Service and have zero follow through! DO NOT trust one person that leads you to believe they care for your loved ones….. DYLAN, her aide was amazing thank you Dylan for being one caring soul that actually provided competent empathetic care for our mom…..
Dad Nel
Nov 2025
A week out from Thanksgiving, I need to pass along a special thanks to the entire staff of Royal Norwell. My stay may have been short but it left a long ,lasting impression. Oh sure the place was clean, bright and cheery but the people, the people made it so,so special !! Everyone I came in contact with was pleasant, helpful and happy to be taking care of you. I am so thankful we picked Royal Norwell. I will apologize in advance if I don’t name all of the wonderful people and for spelling, grammar and syntax. The cleaning staff ,top notch and helpful. The dining staff so friendly and the food was pretty good also. Dr. John, a credit to the profession. Martha, Helen, Laurel and Tall John ,the admin staff(I think) so pleasant to deal with. Hajar and the other assistants always kind and ready to be helpful. Chris, Alena ,Kimberly and others for your work getting me “back on my feet “ ,a group of pleasant pervaders of pain. And finally the outstanding nursing group, Paula always one step ahead, Leah the embodiment of quiet efficiency , Debby ,a package of sweetness, so accommodating . And who can not mention or “Walk Away” from the unforgettable Renee. The queen of quick wit ,always with a smile. The captain sets the tone. So again thanks for listening to my dad jokes and being so “royal” nice to me and my friends and family Thanks to all , Happy Thanksgiving Bob Nelson
Rob A
Oct 2023
I can't say enough about the care I received at Royal. The rehab team got me back on my feet, and I felt confident about going home. All of the staff were wonderful! The rehab unit is all private rooms with big windows. It felt like home. Every staff member that I met from administration to nursing was kind and helpful. I would definitely go back to Royal Norwell
Pamisa Udomratanakoson
Oct 2023
Walking into the facility you are greeted with a large atrium that is well lit and leads to a beautiful garden. From first impressions, immediately, I knew that this was a nursing home that cares. The staff has bright, smiling faces that made us feel welcomed. The administrators are knowledgeable, efficient, and communicative. Plenty of activities like movie nights, bingo, tie dye events to keep the residents occupied. I have heard nothing but good things about the food as well! Dining services here host special events, ice cream socials, and breakfasts that bring nothing but big smiles to the residents.
5 inspection visits in the last three years, 53 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 23, 2026
Meet other general requirements that are deficient.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 21, 2026
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 23, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 10, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 10, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 10, 2025
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2026
Install a fire alarm system that can be heard throughout the facility.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 21, 2026
Have generator or other power source capable of supplying service within 10 seconds.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 21, 2026
Have simulated fire drills held at unexpected times.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 22, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 19, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 19, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2024
Provide properly sized and located linen or trash receptacles.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity J of L: immediate jeopardy, isolatedCorrected Sep 17, 2023
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity J of L: immediate jeopardy, isolatedCorrected Sep 17, 2023
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity H of L: actual harm, patternCorrected Oct 13, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Sep 22, 2023
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 19, 2023
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 29, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 2, 2023
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 19, 2023
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 19, 2023
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2023
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2023
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2023
Keep residents' personal and medical records private and confidential.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2023
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2023
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2023
Implement a program that monitors antibiotic use.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2023
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2023
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2023
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity B of L: potential for minimal harm, patternCorrected Sep 26, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 5, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Royal Norwell Nursing and Rehabilitation offers Skilled Nursing / Long Term Care.
Royal Norwell Nursing and Rehabilitation is located at 329 Washington Street in Norwell, Massachusetts.
Reviews for Royal Norwell are mixed but mostly positive, with many families praising the rehab program, friendly staff, and clean, welcoming atmosphere. One detailed and serious review describes major failures in communication, lost belongings, and mishandling of end-of-life/hospice care, which stands in sharp contrast to the largely favorable feedback.
Royal Norwell Nursing and Rehabilitation had 5 government inspection visits in the last three years, with 53 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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Skilled Nursing / Long Term Care
Home care agencies serving Norwell bring help to the house: daily living, companionship, and respite for family caregivers.
